Franke Group

Customer Care Advisor

Franke Group

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • To provide first-line after-sales support to customers and consumers by handling incoming phone calls and emails.
  • To process orders for replacement products, accessories and spare parts
  • To maintain a database of all sink and tap complaints to ensure that all complaints are logged and managed successfully.
  • To maintain an in-house system to stock and support spare parts for all products
  • To provide general administrative support.
  • To provide back-up cover for the Sales Back Office when required
  • Other duties as required by the Team Leader/ Consumer Care Manager

Requirements

  • Educated to GSCE level or equivalent
  • Experience of working in a Customer Service/ Complaints handling environment
  • Experience of coordinating effectively between consumers, suppliers and internal / external customers.
  • Experience of executing fast accurate and professional results handling multiple tasks and assignments.
  • Experience of using business operating systems e.g. SAP an advantage
  • Ability to demonstrate strong written and verbal communication skills.
  • Extremely PC literate with knowledge of word processing, spreadsheets and CRM system.
  • The ability to recognize pressing issues and resolve immediately or escalate to enable smooth business function.
  • Ability to maintain a professional and pleasant demeanour at all times, even when dealing with customer conflict.
  • Strong delivery focus
  • Excellent Time Management skills
  • Strong sense of ownership
  • High level of accuracy
  • Empathetic, but business focussed
Benefits
  • LinkedIn Learning Access: Expand your skills with access to a vast library of online courses.
  • Employee Benefits Platform: Enjoy perks and discounts through our employee benefits platform.
  • Pension Scheme: Secure your future with our pension scheme, featuring a 6% employer contribution and a 1% employee contribution.
  • Hybrid Work: Embrace flexibility with up to 2 days of remote work per week.
  • Employee Assistance Program (EAP): Access confidential support and resources for personal and professional challenges.
  • Free parking space
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecomplaints handlingorder processingdatabase managementadministrative supporttime managementaccuracy
Soft Skills
written communicationverbal communicationproblem solvingprofessionalismempathyownershipdelivery focus
Certifications
GSCE