Franke Group

Account Executive

• Own and manage strategic relationships with key customer accounts, ensuring customer satisfaction and long-term partnership growth.
• Serve as the primary point of escalation to resolve customer disputes, service issues, and internal alignment challenges.
• Act as an information conduit between customers and internal stakeholders, including Regional, Corporate, Divisional, Franchisee, and National Franchisee organizations.
• Bring customer insights back into the organization to inform product development, marketing strategy, and service improvements.
• Develop and execute sales strategies to meet and exceed revenue targets, with a strong emphasis on emerging markets and market share expansion.
• Review and establish monthly sales forecasting and project planning to support company sales budgets.
• Partner with the VP of Sales to develop selling strategies and tactics for domestic and international markets.
• Support international sales efforts in regions where no dedicated Sales Manager exists or involvement is limited.
• Direct, coach, and develop outside sales and sales administration teams supporting key customer accounts.
• Conduct performance reviews and support professional development through training, coaching, and individual development plans.
• Foster a culture of accountability, recognition, collaboration, and continuous improvement across the sales organization.
• Makes professional development a top priority to retain and grow our talent to include but not limited to ongoing training and development and individual development plan execution for each member of your team.
• Review and manage team workload, promote cross-training, and ensure efficient information sharing and project execution.
• Coordinate communication and execution between Sales, Sales Administration, Product Management, Segment Management, Manufacturing, Engineering, Accounts Receivable, Production Planning, Shipping, Information Systems, Service, Warranty, and Turnkey Installation teams.
• Establish and maintain infrastructure and processes that support sales execution, installations, service, and warranty needs for key customer accounts.
• Lead process improvement initiatives and corrective actions through structured problem-solving efforts.
• Assist the VP of Sales with organizing sales meetings, national conventions, and customer-facing events.
• Represent the company at customer meetings, conferences, conventions, and industry events.
• Travel extensively within the U.S. and internationally to support customer relationships and sales growth initiatives.
• Other duties as assigned.

Account Director

Project Manager

• Analyze sales data and market trends to identify growth opportunities and inform strategic decision-making for key accounts.
• Develop and execute strategic business plans aligned with sales, product, and brand objectives.
• Collaborate with Leadership and distributors to refine marketing strategies, including brand positioning, trade shows, and industry engagement.
• Partner with Product Development and Marketing teams to support new product and service initiatives that respond to market needs.
• Conduct trainings and presentations for customers and internal stakeholders based on business insights and project outcomes.
• Monitor and report on sales performance, profitability, and growth metrics to track success and support decision-making.
• Standardize measurement processes to evaluate impact on sales, profitability, and market share.
• Support ad hoc projects and initiatives that drive business development and organizational objectives.

Project Manager – Business Development, Graduate and Early Career Starter

• Manage day-to-day project development from initiation to completion.
• Document project scope.
• Organize projects in logical, cost effective, and measurable steps.
• Track and report project progress on a consistent and accurate basis.
• Coordinate cross functional activities.
• Integrate company standards and policies with project requirements.
• Recommend solutions, implementation, and deployment within project life-cycle.
• Document and report project information, as needed, utilizing appropriate systems.
• May provide training following project deployment.

Project Manager, Bilingual

• Build and nurture long-term relationships with key customers in the QSR and HoReCa sector
• Manage and grow existing accounts, ensuring customer retention and expansion
• Identify customer needs and recommend tailored foodservice solutions and equipment
• Proactively sell utensils, components and equipment to prevent operational disruptions
• Identify and acquire new customers, leveraging market insights and industry knowledge
• Lead sales negotiations, close contracts, and consistently achieve targets

B2B Sales Rep – Commercial Kitchen Supplier

B2B Sales Representative – Commercial Kitchen Supplier

Human Resources

• Partnering with managers to implement HR strategies supporting business goals, workforce planning and organizational development.
• Overseeing end-to-end employee lifecycle processes, including recruitment, onboarding, HR administration and employee relations.
• Coordinating payroll activities with the external provider, ensuring accurate and timely processing of all payroll-related changes.
• Driving HR projects, salary review and talent management initiatives while ensuring compliance with labor law and internal policies.
• Leading and developing a 2-person HR team, ensuring high-quality HR service delivery and effective daily operations.

HR Business Partner

Customer Support

• Support the dispatching of technician assignments
• Provide personal consultation to ensure customer satisfaction
• Handle technical customer inquiries
• Document calls in the ERP system (SAP)
• Develop cross-disciplinary know-how

Customer Advisor, Dispatch

Recruitment

• Lead end-to-end recruitment for US-relocated, global, and LATAM commercial roles
• Source fully bilingual (English/Spanish) professionals with strong US-facing experience
• Build scalable talent pipelines for commercial, engineering, finance and support roles
• Create structured hiring timelines with transparent cost breakdowns
• Serve as the primary HR interface for non-manufacturing leadership
• Act as a bridge for our local plant HR organization, US stakeholders, and Global HR
• Facilitate alignment discussions when priorities differ
• Ensure transparent KPIs (time-to-fill, costs, quality of hire) and predictable SLAs
• Support onboarding, engagement, performance management, retention, and cross-border team effectiveness
• Establish a strong non-manufacturing community within a plant environment
• Create structured communication bridges with US counterparts
• Develop engagement initiatives and scalable HR processes to support growth

HR Business Partner – Talent Acquisition Manager

• Own and grow strategic Foodservice accounts, building strong relationships with key decision-makers and positioning the company as a trusted partner.
• Develop and execute account strategies aligned with overall channel priorities and growth targets.
• Lead all aspects of account planning, including forecasting, budgeting, and pipeline development.
• Partner with internal teams (Sales Operations, Supply Chain, Marketing, Product Management, and Finance) to ensure consistent execution and delivery.
• Oversee order flow, project coordination, and service delivery to ensure a high-quality customer experience.
• Identify opportunities for expansion, innovation, and share growth within existing accounts.
• Address and resolve customer concerns quickly and effectively, protecting long-term relationships.
• Lead regular business reviews with customers and internal stakeholders to assess performance and identify opportunities.
• Provide insights on market trends, competitive activity, and customer feedback to inform channel strategy.
• Represent the organization at customer meetings, industry events, and trade show.

Account Director – Foodservice Channel

Account Manager

• Achieve sales growth targets and market share gains.
• Develops and maintains relationships with assigned key customer contacts and corporate departmental decision-makers to assure complete understanding and knowledge of customer operational and menu objectives / plans and customer political atmosphere.
• Defend organization from competitors and provide feedback to appropriate management team regarding the competitive landscape.
• Establish and execute regularly scheduled executive review process with both corporate senior managers and critical regional stakeholders.
• Prepares and communicates monthly progress reports relative to business development, quotes, and/or summary of activities.
• Coordinates and communicates results of all new product field testing and takes immediate action to resolve any product performance issues that may arise during the test period.
• Investigates and determines cause of customer initiated issues related to product functionality and / or service levels and provides timely internal and external communication of corrective actions implemented.
• Serves as liaison between customer and all associated company divisions as required.
• Attend and coordinate customer and industry related trade shows and conventions.