Franke Group

Technical Support Specialist II

Franke Group

full-time

Posted on:

Location Type: Hybrid

Location: Smyrna • Tennessee • United States

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About the role

  • Responsible for the quality and execution of technical phone assistance and training for Franke equipment.
  • Maintain and facilitate Franke internal programs.
  • Prepare equipment and spaces for customer and provider display or use.
  • Provide excellent customer service directly or indirectly through interactions with service providers and customers.
  • Maintain a mindset of continuous improvement in terms of customer satisfaction and the development of resources for field support.
  • Provide technical assistance and resources by ensuring that product know-how is transferred and understood.

Requirements

  • High School Diploma/GED; 2 or 4 year degree in technical field preferred.
  • Minimum of 2+ years of technical support, field service, or related equipment troubleshooting experience.
  • Experience supporting technical products in a phone-based, remote, or field service environment preferred.
  • Strong mechanical aptitude with working knowledge of electrical systems, hydraulics, and equipment maintenance principles preferred.
  • Excellent customer service skills with the ability to handle complex or escalated situations professionally.
  • Reliable attendance and flexibility to support on-call or after-hours needs when required.
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportequipment troubleshootingmechanical aptitudeelectrical systemshydraulicsequipment maintenance
Soft Skills
customer serviceproblem-solvingcommunicationflexibilityreliability
Certifications
High School DiplomaGED