Field Service Engineer
Franke Group
full-time
Posted on:
Location Type: Office
Location: St Albans • United Kingdom
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About the role
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
- Highlight Technical skills gap
- Highlight customer skills gap
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and courses
- Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role
- Minimum 2 years experience working in the coffee machine or vending industry
- Competent using phones and laptop
- Excellent communication skills
- Personal integrity
- Analysing and prioritising
- Understand when to inform and when to escalate issues
- Any other ad hoc duties and responsibilities that arise on a day to day basis over a period of time that falls in the remit of the role
Benefits
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical standardstechnical assistancecustomer relationsstock managementissue escalationanalysingprioritising
Soft Skills
communicationpersonal integrity