Franciscan Health

Support Engineer

• Provide quality implementations, upgrades, and support for Franciscan Alliance applications
• Formulate/define system scope and objectives
• Devise and modify procedures to solve complex problems
• Test, debug, and document program solutions
• Provide on-going troubleshooting for application issues
• Participate in system optimization and new installs
• Assist with needs assessments and impacts analysis
• Support the technical architecture, data movement, and file transfer tools
• Document application build and standards
• Monitor application server health
• Maintain system tables, profiles, and other application parameters
• Provide on-call support, including after-hours support
• Participate in implementation and builds of applications
• Support systems by troubleshooting and repairing customer-reported problems
• Work with on-premise vendors and Application Business Analysts

Application Technical Analyst

Call Center Representative

• Manage inbound and outbound calls with the goals of accurately scheduling patients
• Assist with matching patients/customers' needs to the appropriate provider or resource
• Assess the caller’s needs and response to ensures the appropriate resolution for the inquiry or issue

Patient Contact Center Scheduler I

• Manage inbound and outbound calls with the goals of accurately scheduling patients
• Assess the caller’s needs and respond
• Understand when to escalate calls to RN or provider clinic
• Discuss and collect on the patients’ financial responsibility for their upcoming visit

Patient Contact Center Scheduler

Security Engineer

• Oversee the strategic direction for engineering, operations, and IAM programs, ensuring cohesive multi‑year roadmaps across all teams.
• Partner with the CISO to align departmental strategies, budgets, technology acquisitions, and staffing with business needs.
• Guide managers in developing departmental roadmaps and ensuring consistency with enterprise architecture and governance.
• Facilitate alignment across engineering, operations, and IAM to ensure seamless integration of controls, processes, and technologies.
• Review and approve recommendations for security technologies, tools, and methodologies.
• Serve as an escalation point during security incidents or IAM challenges.
• Oversee creation and publication of policies, standards, and guidelines.

Director, Cyber Security Engineering, Operations & IGA

Therapist

• Perform comprehensive occupational therapy evaluations, treatment and related follow-up services including discharge planning.
• Document patient assessments and pertinent information in a timely manner.
• Develop a treatment plan with measurable goals based on patient assessment.
• Complete appropriate goal re-assessment and discharge planning.
• Provide occupational therapy, including selection and use of adaptive equipment.
• Collaborate with patient and other healthcare personnel or outside agencies regarding coordination of care.
• Train and educate patients and family members or others support and document understanding of treatment plan and goals.
• Provide occupational therapy according to standards of care defined by the state practice act and other professional and governing agencies.
• Supervise Occupational Therapist Assistants and Home Health Aides.

Home Health Occupational Therapist – Craw-PRN

• Establish and lead the GRC strategy aligned with organizational risk tolerance and regulatory obligations.
• Own and maintain the information security governance framework, including policies, standards, procedures, and exception management.
• Oversee enterprise risk assessments, risk registers, risk treatment plans, and executive risk reporting.
• Own the enterprise Business Continuity Management (BCM) and Disaster Recovery (DR) programs.
• Lead and develop managers and teams across GRC, security program management, BC/DR, and privacy functions.
• Build strong partnerships with Legal, Compliance, Risk Management, Internal Audit, IT, and business leaders.

Director, Cyber Security GRC, Resiliency, Data Privacy

Project Manager

• Manages multiple complex projects that have a high risk with multiple dependencies.
• Planning, scheduling, risk management, cost control, document management, and other detailed technical tasks on key projects as needed.
• Works with managers to ensure project resources are assigned to project work for project duration.
• Creates and communicates a comprehensive and clear project status to stakeholders and leaders.
• Takes the lead to resolve project issues and discrepancies arising from within various departments.

Project Manager III

• Provide direct patient care as an Occupational Therapist
• Mentor other healthcare professionals
• Work at various Franciscan Health therapy locations

Occupational Therapist, Pediatric, PRN

Risk

• Ensure appropriate response, investigation, resolution, and continuous learning following serious safety events.
• Coordinate multidisciplinary reviews and ensure timely implementation of corrective actions.
• Promote organizational learning by sharing lessons learned and best practices across departments.
• Serve as a resource for staff in reporting and documenting safety events.
• Review and close incident reports in the electronic reporting system, ensuring accurate categorization and timely escalation.
• Prepare reports and dashboards for leadership and committees on patient safety trends.
• Serve as a resource to the local entity/hospital in problem identification, educational needs, and problem resolution.
• Conduct nursing reviews for potential or existing risk management issues; interview hospital staff to work towards solutions.
• Collaborate with clinical leaders to design and implement initiatives that reduce harm and improve patient outcomes.

Risk Management and Patient Safety Specialist, Nurse

Auditor

• Review medical records, patient medical history and physical exams, physician orders, progress notes, consultation reports, diagnostic reports, operative and pathology reports, and discharge summaries.
• Assist with validation audits to evaluate medical record documentation, to ensure coding accurately reflects and supports relevant coding based on the ICD-10 code.
• Submit documentation to CMS for reimbursement and interpretation of medical documentation, to ensure capture of all relevant coding based on CMS Hierarchical Condition Categories (HCC) conditions that are applicable to Medicare Risk Adjustment reimbursement initiatives.
• Attention to detail while reviewing patient’s clinical record.
• Ensure regulatory compliance, and overall quality and efficiency by utilizing strong working knowledge of coding standards and EPIC.

Risk Adjustment Auditor

Learning and Development

• Actively listen and assess each patient – looking them in the eye and telling them they are seen, heard, and cared for.
• Develop a plan of care, including implementing, reassessing, evaluating every patient we are privileged to serve.

Registered Nurse, L&D

Manager

• Serves as the responsible party for the overall change management process; coordinates and provides leadership to all IS staff and leaders within the Change Advisory Board (CAB) meetings to discuss higher risk changes
• Authorizes and approves considerable risk change records; provides authority to implement or reject a change due to risk or during blackout periods
• Authority to be the key decision maker for emergency changes that are to be approved and authorized immediately
• Builds a clear vision and develop roadmap planning for future implementation that impact; utilize feedback to provide opportunities on the process overall to provide effective and efficient workflows
• Monitors the progress of the change and makes sure that it is implemented as planned; collaborates with CAB to identify and resolve any issues that arise during the change process
• Ensure all necessary communication, documentation and testing are done prior to approvals; request reviews from technical peers and leadership who will ensure that all steps are appropriate and meet compliance
• Responsible to maintain the Change Management process by updating the process and procedures, training the team members, and making sure that process is followed
• Works as a liaison to Service Owners regarding all areas of the service lifecycle and guides organization on how to manage disruptions to the service structure

ITSM Platform Change Manager

Medical Billing and Coding

• Review specific visit types to confirm eligibility, verify place of service, appropriate coding and documentation.
• Assign appropriate diagnosis codes using ICD-10-CM, and procedure codes using CPT and HCPCS.
• Link proper diagnosis code with appropriate CPT code for billing purposes.
• Identify and communicate documentation deficiencies to providers.
• Submit statistical data with regards to weekly production.
• Process clinical professional charges timely and accurately.
• Review and process claim edits and clinical professional charges for insurance and coding accuracy and compliance.

Coder Certified – HCC Physician Practice

Medical writer

• Act as an extension of CDI Division Management by serving as a liaison between CDI, Coding, Quality, HIM and Physician Advisors.
• Serve as the initial go-to person and ensures follow-up is completed.
• Triage, research, prioritize, and follow up on incoming inquiries.
• Work with others as needed to resolve issues and implement solutions.
• Promote and maintain standardization of the EHR and CDI workflows across the corporation.
• Prioritize and follow up on division initiatives and tracking to help ensure efficiency.

Clinical Documentation Integrity Business Partner

• Statistical modeling tracking variation of clinical, financial, professional data.
• Financial modeling for decision support/business development projects.
• Presentation of decision support projects for financial planning/business development projects.
• Implementation assistance for financial planning/business development projects.
• Internal analyses and review.
• Service line financial representative