Forbes

Research Analyst

• Review data requests for feasibility, usability, and scalability
• Leverage a team of researchers to collect product and service data
• Perform analysis on collected data to identify top-quality products and providers
• Build analyses on Tableau against tight deadlines whilst ensuring accuracy and quality
• Develop and implement processes for quality control, performing checks on data gathered by the research team and actioning identified errors
• Communicate with the data research team leads and editorial teams to maintain transparency about the research process, stages of analysis, and any hurdles to meeting delivery deadlines
• Review editorial content resulting from work product for accuracy and completeness
• Scope for future line management of the analyst(s), monitoring performance and providing support for them to succeed and develop their career

Senior Data Research Analyst

Customer Success Manager

• Own renewal outcomes and retention targets across DoorLoop’s post-onboarding customer base.
• Drive strong product adoption by defining success milestones, usage benchmarks, and value realization frameworks aligned to customer goals.
• Ensure CSMs proactively manage risk, identify churn signals early, and execute effective save and renewal strategies.
• Serve as a highly data-driven leader who can translate funnel metrics into corrective action, surface risks early, and share clear points of view using data.
• Own upsell and expansion revenue targets in partnership with Sales and Revenue leadership.
• Build scalable CS-led expansion motions tied to lifecycle moments, product adoption, and customer outcomes.
• Establish clear forecasting, pipeline discipline, and repeatable playbooks to drive NRR over time.
• Lead and develop a multi-segment Customer Success organization, including Dedicated CSM Team Manager (8 reports), SMB Team Manager (3 reports), Enterprise CSM team (2 CSMs).
• Recruit, onboard, coach, and develop high-performing Customer Success talent.
• Build scalable training, playbooks, and certification programs that enable CSMs to operate as trusted advisors.
• Maintain executive-level relationships with key customers and engage directly in strategic renewals and escalations as needed.
• Partner with Marketing to scale advocacy, including: Improved NPS performance, Increased referrals, High-quality case studies and customer storytelling.
• Strengthen DoorLoop’s customer community and long-term loyalty engine.
• Own Customer Success forecasting, reporting, and operating cadence tied to adoption, renewals, churn risk, and expansion health.
• Continuously refine segmentation, coverage models, and customer engagement strategies to support scale.
• Ensure strong documentation hygiene and consistent execution across Vitally, Salesforce, and CS tooling.
• Champion innovation within CS by leveraging automation, AI-driven insights, and predictive health signals.
• Partner with Product, Data, and Engineering to improve churn risk detection, adoption tracking, and expansion opportunity surfacing.
• Drive adoption of workflows that automate low-value work so CSMs can focus on high-impact engagement.

Director of Customer Success

Director

• Define and execute the strategy for DoorLoop's entire Professional Services organization.
• Lead and develop a team capable of supporting a high-velocity environment with consistent quality and throughput.
• Ensure every customer is set up to realize the full financial value of DoorLoop from day one.
• Own and mature the operating infrastructure: KPIs, dashboards, forecasting, and capacity planning models.
• Identify opportunities to automate repetitive work, accelerate data migration and setup, and enhance self-service onboarding experiences.
• Collaborate closely with Product and Engineering to influence roadmap priorities that reduce onboarding friction.
• Build career paths, competency models, and development plans that enable team members to grow alongside the company.

Director of Professional Services

Engineering Manager

• Lead a team of engineers responsible for the design, delivery, and reliability of our data platform
• Guide a squad of 10–15 engineers in building scalable, observable, and well-modeled data systems
• Drive design and best practices, mentor engineers, and partner with Program Management
• Collaborate across Analytics, RevOps, Data Ops, and Product to turn business problems into engineering solutions
• Contribute to architectural reviews and solution design in collaboration with the Director of Data Engineering
• Ensure scalable, modular pipeline design and adherence to strong data modeling principles
• Oversee implementation and optimisation of workflows in GCP
• Translate stakeholder requirements into robust technical designs that align with marketing, analytics, and revenue goals

Data Engineering Manager

Compliance

• You’ll lead a team of engineers responsible for the design, delivery, and reliability of our data platform
• Guide a squad of 10–15 engineers (3–4 direct reports) in building scalable, observable, and well-modeled data systems
• Drive design and best practices, mentor engineers, and partner with Program Management to ensure predictable, high-quality releases
• Collaborate across Analytics, RevOps, Data Ops, and Product to turn business problems into performant, future-ready engineering solutions
• Ensure scalable, modular pipeline design and adherence to strong data modeling principles in dbt and BigQuery
• Oversee implementation and optimisation of workflows in GCP (BigQuery, Cloud Composer, Cloud Functions, Vertex AI etc.)
• Communicate progress, risks, and dependencies clearly to technical and non-technical partners

Compliance & Data Research Lead

Manager

• Lead a team that provides competitive analysis on the market
• Ensure the quality and accuracy of data collection and analysis for various subjects
• Own the analytical frameworks and methodology implementation across including financial services, insurance, SaaS, home services
• Contribute to and evolve scoring models, weighting logic, and evaluation criteria used in best-of lists and comparative analyses
• Line manage and mentor analysts with a focus on analytical development
• Support analysts in tackling complex questions and ambiguity in datasets
• Champion documentation of logic, assumptions and limitations
• Define and enforce quality standards for data collection, validation, and analysis
• Review research outputs for methodological soundness, bias, and edge cases
• Lead continuous improvement of research processes, with a focus on automation, scalability, and accuracy

Data Research Analysis Manager

Revenue Operations

• Partner & Data Integration Lead the onboarding, validation, and documentation of new partner data sources and integrations.
• Collaborate with Data Engineering to define and test ingestion logic using APIs, file feeds, and offline uploads.
• Maintain consistency and completeness in revenue tracking, identifying and resolving data discrepancies.
• Business Analysis & Documentation Translate business and partner requirements into clear, actionable technical specifications.
• Develop QA plans for QA teams and assist with validation as needed.
• Maintain up-to-date documentation for partner data flows, schemas, and dependencies.
• Cross-Team Collaboration Collaborate closely with Sales, Data Engineering, and Program Management to align priorities and ensure smooth delivery.
• Drive conversations with the sales team to establish strong data partnerships.
• Work with external partners to clarify data requirements, troubleshoot integration issues, and communicate changes effectively.
• Act as a key liaison between commercial and technical teams, ensuring mutual understanding of the project goals and builds.
• Continuous Improvement & Impact Evolve data ingestion frameworks to support faster and more accurate onboarding of new partners.
• Contribute to enhancing data visibility, QA coverage, and partner trust.
• Develop a working knowledge of attribution and monetization models to link data pipelines with business outcomes effectively.

Technical Business Analyst – Revenue Operations

Performance Marketing

• Accountable for achieving the performance targets of your channel
• Explaining variance in performance against target to leadership and other stakeholders
• Directing and supporting team members in determining optimal tactics and approach
• Define and implement short-term and longer-term strategies
• Provide recommendations and execute strategies for campaign management
• Develop a testing roadmap for categories and ensure wins are rolled out quickly
• Keep up to date with search engine and PPC industry trends
• Utilize data-driven analysis and insights for performance optimizations
• Review findings from monthly account audits and ensure appropriate actions are taken in time
• Generate innovative ideas to challenge existing best practices
• Build strong relationships with Business Development for category growth.

Paid Search Manager

• Write helpful, accurate and engaging news stories, how-tos, roundups, best-ofs and product reviews
• Create engaging social content as part of your day-to-day reporting process
• Consistently pitch and publish high-performing content that drives traffic and engagement, and update stories with timely information as needed
• Brainstorm and generate story ideas and coordinate with your editors to bring them to life
• Leverage data and SEO best practices when writing and reporting
• Build methodologies with the data team to rate and rank related products and services for best-ofs
• Represent Forbes Advisor as a subject matter expert for PR requests

Staff Writer, Taxes & Debt

Journalist

Staff Writer, Insurance

Insurance

• Own the end-to-end strategy for insurance methodologies across lines (auto, home, renters, life, health, small business, specialty)
• Define excellence for our insurance assessment frameworks in terms of user value, defensibility, transparency and update cadence
• Shape the roadmap for proprietary insurance metrics
• Identify high-impact opportunities to replace or augment vendor data with proprietary collection and help design those research programs
• Set clear goals and quality standards for analysts working on insurance frameworks and data products
• Mentor team members on insurance concepts, risk thinking, and methodology best practices

Insurance Methodology, Data Products Specialist

Account Executive

• Support the Director of Business Development in achieving revenue and growth targets
• Researching new categories and owning the pipeline for onboarding partners, working closely with AEs on outreach strategy
• Building relationships and setting up partnerships for long term success, aligned to profitability and quality targets
• Serve as the primary point of contact for all post-sale client management
• Coordinate with internal teams to project manage all elements required for campaign execution

Account Executive, Health

• Own the end-to-end strategy for insurance methodologies across lines (auto, home, renters, life, health, small business, specialty)
• Define excellence for our insurance assessment frameworks in terms of user value, defensibility, transparency and update cadence
• Shape the roadmap for proprietary insurance metrics (e.g., value-for-money indices, claims/experience measures, reliability/stability indicators) and how they surface in rankings and data products
• Identify high-impact opportunities to replace or augment vendor data with proprietary collection and help design those research programs
• Set clear goals and quality standards for analysts working on insurance frameworks and data products
• Mentor team members on insurance concepts, risk thinking, and methodology best practices

Insurance Methodology and Data Products Specialist

Product Manager

• Take full ownership of the Home Services product vertical, leading initiatives that balance user needs, technical feasibility, and business goals.
• Drive both strategy and execution, ensuring the roadmap supports long-term growth.
• Work collaboratively with cross-functional teams—including engineering, design, analytics, and commercial—to deliver best-in-class product experiences from concept through to release and beyond.
• Define and manage a structured product backlog.
• Clearly prioritise initiatives based on impact, resource availability, and strategic alignment, while staying responsive to new information.
• Dive deep into user behaviours, feedback, and data to understand what drives value.
• Regularly test assumptions through prototyping, experimentation, and structured discovery.
• Track performance across key metrics, identifying areas of improvement and driving iterative enhancements post-launch.
• Act as the central point of communication across the business for your product area, ensuring transparency, managing stakeholder expectations, and aligning on shared outcomes.
• Play a key role in refining product development practices across the team—bringing experience, structure, and a proactive mindset to each challenge.

Senior Product Manager – Home Services

SEO Marketing

• Accountable for achieving the performance targets of your channel
• Explaining variance in performance against target to leadership and other stakeholders in management commentary
• Directing and supporting your team members in determining the optimal tactics and approach to realise the commercial priorities
• Define short-term and longer-term strategies and implement them with the support of direct reports
• Provide recommendations and execute strategies for all aspects of campaign management
• Work with your team to develop a testing roadmap for your categories
• Keep up to date with search engine and PPC industry trends and developments
• Utilize data-driven analysis insights, identify opportunities, and make recommendations for performance optimisations
• Review and advise their team on findings from monthly account audits
• Generate innovative ideas to challenge and reshape existing best practices
• Build strong relationships with Business Development, working collaboratively to improve and grow owned categories
• Directly manage one or more search specialists, providing guidance and performance feedback through regular one-on-one meetings and formal reviews
• Establishing a coaching and development mindset in your team
• Delivering or facilitating training and development for your team
• Setting OKRs and conducting quarterly reviews for your team
• Ensure the team is managing their paid search accounts at the highest standard.