Director of Professional Services
Forbes
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • United States
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Salary
💰 $175,000 - $200,000 per year
Job Level
About the role
- Define and execute the strategy for DoorLoop's entire Professional Services organization.
- Lead and develop a team capable of supporting a high-velocity environment with consistent quality and throughput.
- Ensure every customer is set up to realize the full financial value of DoorLoop from day one.
- Own and mature the operating infrastructure: KPIs, dashboards, forecasting, and capacity planning models.
- Identify opportunities to automate repetitive work, accelerate data migration and setup, and enhance self-service onboarding experiences.
- Collaborate closely with Product and Engineering to influence roadmap priorities that reduce onboarding friction.
- Build career paths, competency models, and development plans that enable team members to grow alongside the company.
Requirements
- 8+ years leading Professional Services, Implementation, or Onboarding teams in high-growth SaaS environments.
- Built or scaled a services organization at a company between $20M–$100M ARR.
- Proven track record of owning and refining segment-based, repeatable onboarding processes that deliver fast time-to-value and high CSAT at scale.
- Operated in environments onboarding hundreds of new customers per month.
- Proven experience leveraging AI, automation, or technology-driven approaches to improve customer experience and delivery efficiency.
- Owned utilization, margins, forecasting, and performance metrics.
- Partnered across Sales, Customer Success, Product, and Finance.
Benefits
- Unlimited paid time off: take unlimited personal, sick, and vacation days.
- 401(k): plan for retirement with 4% matching and instant vesting.
- Medical, dental, and vision insurance: we offer full medical coverage for employees through United Healthcare and full dental and vision coverage through Guardian, with 25% coverage for dependents across all plans.
- Life insurance: $100,000 policy fully covered by DoorLoop.
- Disability insurance: short- and long-term disability insurance fully covered by DoorLoop.
- Paid parental leave: paid maternity and paternity leave for birth and adoption.
- Best-in-class equipment: Get a company laptop and all the top-tier tools to set you up for success.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KPI managementcapacity planningdata migrationautomationonboarding processescustomer experience improvementperformance metricsforecastingSaaSAI
Soft Skills
leadershipteam developmentcollaborationstrategic planningcommunicationproblem-solvingcustomer focusadaptabilitymentoringinfluencing