Focus Group

Solutions Engineer

• Acting as senior technical lead on CF1 and wider Cloudflare projects, from design through build, migration and hand-over
• Configuring and deploying Cloudflare One: Zero Trust (Access, Gateway, WARP, DEX), Magic WAN and core platform services
• Owning design and build of Cloudflare Application Security: WAF (Web Application Firewall), Bot Management, DDoS mitigation, Rate Limiting and API Security
• Leading customer onboarding, ensuring full adoption of contracted products
• Producing Low-Level Designs, build documents and as-built hand-over packs
• Acting as technical escalation point for complex support cases, including customers under active attack
• Mentoring engineers and supporting certification paths
• Extending our practice into the developer and AI platform (Workers, Workers AI, R2, D1, Pages)
• Supporting pre-sales where deep Cloudflare expertise is needed

• You'll design and deliver network projects for customers across the UK
• LAN/WAN refreshes, SD-WAN rollouts, firewall and wireless deployments
• Working across vendors like Meraki, Aruba, Cisco, SonicWall and Ubiquiti
• Be the escalation point for tricky network issues
• Scope solutions on customer calls and mentor other engineers
• Get involved in cloud migrations, server and virtualisation support, and security implementations

IT Solutions Engineer, Networking

DevOps Engineer

• Design, build and maintain Azure infrastructure using Terraform as the primary IaC tool
• Develop and own CI/CD pipelines across Azure DevOps and GitHub Actions for both infrastructure and application deployments
• Automate provisioning, configuration and lifecycle management across multiple client environments and subscriptions
• Implement and enforce security, governance and compliance baselines covering Azure Policy, RBAC, Key Vault, networking and landing zones
• Monitor, troubleshoot and optimise performance, reliability and cost of Azure workloads
• Act as senior technical escalation point for Azure, Terraform and DevOps practices
• Coordinate workload and prioritisation across the team, conduct code and architecture reviews
• Work closely with Solution Architects and the Head of Cloud Operations on solution design, migrations and customer onboarding
• Participate in on-call / out-of-hours rota.

Azure Cloud Engineer – Terraform, DevOps

Controller

• Building rapport with customers and agreeing payment deadlines in line with set time frames
• Identifying and analysing the root causes of collection delays
• Requesting restriction of services where required
• Carrying out reconciliations
• Negotiating payment plans with customers
• Logging customer queries promptly and routing them to the right department
• Answering queries directly wherever possible
• Processing administration and liquidation claims

Credit Controller

Financial Planning and Analysis

• Helping build the annual business plan, regular forecasts, and management reporting
• Delivering insight and analysis that helps the business hit its strategic goals
• Supporting commission management and analysis of commission systems
• Developing KPIs and metrics that track performance against strategy
• Driving scenario modelling and planning, including capex forecasting
• Extracting and combining data from multiple systems to build a clear picture
• Supporting wider projects across the finance function

Graduate FP&A Analyst

Network Engineer

• Manage and resolve complex networking incidents and service requests.
• Act as an escalation point for 2nd Line Engineers.
• Troubleshoot LAN and WAN environments, including routing, switching and SD-WAN.
• Support and administer Meraki MX, MS and MR technologies.
• Design and implement network changes following change management processes.
• Liaise with ISPs, carriers and connectivity suppliers to drive fault resolution.
• Investigate recurring issues and identify permanent solutions.
• Support project handovers into business-as-usual support.
• Mentor and support junior engineers.
• Contribute to service improvement initiatives and technical best practice.

Network Engineer – Meraki

Cloud Engineer

• Managing complex Microsoft 365 and Azure support cases from start to resolution
• Acting as a technical escalation point for 2nd Line Engineers
• Troubleshooting and resolving Azure infrastructure issues
• Supporting hybrid identity environments including Active Directory, Entra ID, AD Connect, MFA and Conditional Access
• Managing complex Exchange Online, SharePoint Online, Teams and Intune issues
• Automating tasks and improving efficiency using PowerShell
• Investigating recurring issues and identifying permanent solutions
• Supporting project transitions into BAU support
• Managing escalations with Microsoft support
• Mentoring and developing junior engineers
• Contributing to continuous service improvement and technical best practice

Azure Engineer

Support Engineer

• Handle a broad mix of 1st and 2nd line support requests
• Diagnose, troubleshoot, and resolve issues across desktop hardware and software
• Work with Microsoft 365, Intune, Azure Virtual Desktop (AVD), and other modern workplace technologies
• Communicate clearly with users of varying technical confidence

IT Technical Support Analyst – 1st/2nd Line

Engineer

• Own and manage escalated support cases through to resolution.
• Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
• Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
• Escalate cases appropriately, providing clear technical handovers and documentation.
• Contribute to root cause analysis, problem management and continuous service improvement.
• Maintain accurate case records and ensure service levels are achieved.

2nd Line Engineer – Weekend Shift (Fri-Monday)

• - Own and manage escalated support cases through to resolution.
• - Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
• - Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
• - Escalate cases appropriately, providing clear technical handovers and documentation.
• - Contribute to root cause analysis, problem management and continuous service improvement.
• - Maintain accurate case records and ensure service levels are met.

2nd Line Support Engineer – Permanent

Manager

• Own the HubSpot platform strategy, governance, adoption, and development
• Collaborate with Marketing HubSpot owner for a connected view across the revenue funnel
• Design sales reporting framework and dashboards for sales leadership
• Scope and roll out new HubSpot features, workflows, and manage integrations
• Own training curriculum and drive platform compliance within sales team
• Maintain CRM architecture including database structures and lifecycle management

HubSpot Manager

Security Operations

• Lead day‑to‑day SOC operations, ensuring effective triage, escalation, and communication workflows
• Act as the primary escalation point for complex security investigations and incidents
• Conduct advanced threat investigations across endpoints, networks, and cloud environments
• Perform proactive threat hunting and detection tuning to improve coverage and reduce noise
• Manage and mentor Tier 1–2 analysts, supporting development and technical growth
• Ensure ticket quality, SLA adherence, and high service standards across SOC operations
• Support onboarding of new customers into monitoring and detection platforms
• Collaborate with Cyber Security leadership to improve detection strategy and SOC maturity
• Analyse logs and security data to identify malicious or suspicious activity
• Develop and maintain playbooks, runbooks, and knowledge base content
• Produce clear, actionable incident reports for internal and customer stakeholders
• Engage directly with customers during escalations, incident reviews, and briefings
• Identify opportunities for automation, process improvement, and enhanced detection capabilities
• Stay up to date with emerging threats, attack techniques, and MITRE ATT&CK developments

Senior SOC Analyst

Business Development Rep

• Prospecting: Research your territory and run outbound campaigns to turn cold prospects into opportunities
• Consultative selling: Run discovery calls and face-to-face meetings; present tailored solutions that solve real business problems
• Closing deals: Navigate complex B2B cycles with multiple stakeholders and close through value
• Account growth: Cross-sell, upsell, and generate referrals to build long-term strategic partnerships

Business Development Manager

• Prospecting: Research your territory and run outbound campaigns (cold calling, LinkedIn, email) to turn cold prospects into opportunities.
• Consultative selling: Run discovery calls and face-to-face meetings; present tailored solutions that solve real business problems.
• Closing deals: Navigate complex B2B cycles with multiple stakeholders, handle objections, and close through value.