Focus Group

Frontend Engineer

• Build and maintain responsive, accessible front-end templates and components in Statamic CMS using Antlers/Blade templating
• Translate Figma designs into pixel-accurate, production-ready Tailwind CSS
• Build and own a design system and component library
• Optimize page speed, Core Web Vitals, images, and assets
• Implement UI details including spacing, typography, interaction states, and animations
• Build flexible, editor-friendly page blocks for content and marketing teams
• Support site work including navigation, landing pages, and campaign microsites
• Keep code clean, documented, and version-controlled in Git
• Collaborate with designers and provide creative input during a full website rebuild

Front-End Developer

Engineer

• Own and manage escalated support cases through to resolution
• Troubleshoot Microsoft 365, Windows, Active Directory, networking and infrastructure issues
• Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers
• Escalate cases appropriately with clear technical handovers and documentation
• Contribute to root cause analysis, problem management and continuous service improvement
• Maintain accurate case records and ensure service levels are achieved
• Work Friday through Monday on a shift pattern between 7am and 7pm

2nd Line Engineer – Weekend Shift

AI Engineer

• Build and customise AI-driven solutions for clients
• Translate customer goals into scalable technical designs
• Engage directly with customers through workshops, reviews, and troubleshooting, comprising approximately 50% of the role
• Develop secure integrations using Python, C++, REST APIs, and supporting technologies
• Provide ongoing support and optimisation for existing solutions
• Collaborate with sales and product teams to shape future features
• Bridge clients, project managers, and product teams to ensure solutions are optimised, integrated, and ready to deliver value

Graduate Developer – AI Implementation Engineer

QA Automation Engineer

• Design and develop automation workflows using Rewst and Jinja2
• Build and maintain PowerShell scripts across Windows Server and Active Directory environments
• Develop automations using Microsoft Graph API, Entra ID, and Exchange Online
• Create and support AI-powered automations and digital agents using platforms such as Claude and Rewst
• Configure, tune, and optimise AI models to improve efficiency, adoption, and resolution rates
• Utilise platforms such as n8n to develop automation solutions where required
• Troubleshoot and support existing automations for internal teams and customers
• Work closely with Technical Leads and operational teams to identify new automation opportunities
• Produce high-quality technical documentation and user guides
• Translate business requirements and AI outputs into scalable automation solutions

AI & Automation Engineer

Business Development Rep

• Own a protected territory and run the full 360° sales cycle from cold outreach to close
• Sell the complete technology stack, including Telecoms, IT, Cyber Security, and Mobile, to SME and mid-market businesses
• Research the territory and run outbound campaigns to convert cold prospects into opportunities
• Run discovery calls and face-to-face meetings
• Present tailored solutions addressing business problems
• Navigate complex B2B sales cycles with multiple stakeholders and close through value
• Cross-sell and upsell accounts
• Generate referrals and build long-term strategic partnerships
• Work with BDEs generating qualified appointments
• Complete a prospecting/presentation exercise during the final interview

Business Development Manager

Payroll

• Manage end-to-end monthly payroll processing across the group, including starters, leavers, variable pay, absence pay and statutory payments
• Own payroll compliance, statutory reporting (RTI/FPS), and liaison with HMRC and pension providers
• Manage payroll reconciliations and resolve discrepancies
• Oversee pension auto-enrolment and deductions for employee benefits
• Provide day-to-day management and support to the payroll team
• Act as escalation point for payroll queries from staff and managers
• Take ownership of the end-to-end payroll function across the group of companies during the interim period

Interim Payroll Manager

• Own the professional management of payroll across the group, predominantly using CIPHR with some Sage, maintaining accurate pay data and compliance with statutory deadlines
• Own and maintain the payroll system, including administration, upgrades and testing of process or system changes
• Lead a future project to migrate payroll systems
• Manage end-to-end monthly payroll processing, including starters, leavers, changes, variable pay, absence pay, statutory payments and deductions
• Process deductions for employee benefits including pension, company cars, healthcare, cycle to work and childcare vouchers
• Act as the main point of contact with HMRC and pension providers
• Own payroll reconciliations, investigate discrepancies and maintain strong financial controls
• Manage year-end payroll processes, including P60s, P11Ds and PAYE Settlement Agreements
• Monitor payroll legislation changes and communicate their impact
• Provide advice to staff and managers on payroll queries and act as escalation point for complex issues
• Work with the People team to develop and automate payroll processes
• Manage pension auto-enrolment and triennial re-enrolment
• Lead, manage and develop the payroll team through workload planning, training, coaching and performance management
• Integrate payrolls from acquired companies into the group

Payroll Manager

Business Intelligence Analyst

• Support the business with BI reporting and analytics
• Manage operations dashboards and reporting
• Coach and train BI users and help build a culture of data-driven decision making
• Partner with business leaders on “what-if” and “could-be” analysis to support key initiatives
• Work closely with finance business partners on financial analysis
• Support business change and transformation projects with data insight
• Spot trends and support change programmes
• Manage the existing BI landscape
• Report on business performance
• Maintain analysis tools and provide ad-hoc analysis, especially to help sales teams understand data

Solutions Engineer

• Deliver installation, configuration and maintenance of customer infrastructure, including SD-WAN, switching, firewalls, wireless, SSE/SASE and other network devices
• Act as an escalation point for complex technical faults
• Troubleshoot and resolve advanced infrastructure issues across networking estates
• Design, implement and migrate enterprise network solutions including LAN/WAN, SD-WAN, VLANs, firewalls and secure wireless
• Lead networking projects such as network refreshes, LAN/WAN and SD-WAN rollouts, firewall deployments and wireless deployments
• Contribute to cloud migrations, infrastructure deployments and security implementations
• Manage technical workstreams within larger programmes and coordinate with project managers, consultants and third-party vendors
• Attend customer calls for technical scoping, solution design and implementation planning
• Undertake and document site surveys, technical audits and readiness assessments
• Support new customer onboarding and technology transitions, ensuring smooth handover to service operations
• Audit and document client infrastructure and maintain configuration records
• Develop best-practice documentation, knowledge base articles and technical runbooks
• Provide solution designs and technical proposals
• Mentor and support engineers on complex project deliveries and technical escalations
• Stay current with industry developments, emerging technologies and vendor certifications
• Work with account management, pre-sales and service teams to ensure a seamless customer experience

Solution Engineer – Network

• Own end-to-end technical design of multi-site networking and security projects from pre-sales and solution design through customer hand-over
• Configure, build, migrate and commission Cisco, Fortinet and adjacent platforms alongside delivery engineers
• Travel to customer sites across the UK for design workshops, kick-offs, surveys, installation, cabling and commissioning
• Produce High-Level and Low-Level Designs, build documents, configuration templates, runbooks and as-built hand-over packs
• Translate customer requirements and commercial outcomes into deliverable architectures
• Review configurations, change records and build documents to ensure technical quality
• Lead and mentor delivery engineers and support certification development
• Act as senior technical escalation point during build, migration and cut-over phases
• Explain design decisions, progress, risks and trade-offs to customers and non-technical stakeholders
• Lead pre-sales solution design using Cisco and Fortinet expertise
• Help establish and improve team design and build standards
• Perform some planned out-of-hours work for change windows

Solution Architect – Networking & Security

Support Engineer

• Act as a key point of contact for customers via phone, email, live chat, and support portal
• Deliver 1st and 2nd line technical support across telecoms, IT, connectivity, and managed services
• Investigate, diagnose, and resolve incidents efficiently, escalating where necessary
• Keep customers informed with clear, timely updates throughout the resolution process
• Collaborate with internal teams and external suppliers to restore services as quickly as possible
• Monitor alerts, incidents, and support queues to ensure service levels are maintained
• Accurately document troubleshooting activities and resolutions within ticketing systems
• Maintain service continuity and provide seamless customer support outside standard business hours

2nd Line Technical Support Advisor – Out of Hours

• Provide 1st and 2nd line support across IT, telecoms and connectivity services
• Troubleshoot and resolve technical issues via phone, email, chat and customer portal
• Manage incidents, service requests and escalations efficiently
• Work closely with internal teams and third-party suppliers to deliver rapid resolutions
• Monitor alerts and ensure customer issues are handled proactively and professionally
• Provide out-of-hours support during 7pm–7am shifts, including weekends and bank holidays

Technical Support Advisor, 2nd Line

• Acting as senior technical lead on CF1 and wider Cloudflare projects, from design through build, migration and hand-over
• Configuring and deploying Cloudflare One: Zero Trust (Access, Gateway, WARP, DEX), Magic WAN and core platform services
• Owning design and build of Cloudflare Application Security: WAF (Web Application Firewall), Bot Management, DDoS mitigation, Rate Limiting and API Security
• Leading customer onboarding, ensuring full adoption of contracted products
• Producing Low-Level Designs, build documents and as-built hand-over packs
• Acting as technical escalation point for complex support cases, including customers under active attack
• Mentoring engineers and supporting certification paths
• Extending our practice into the developer and AI platform (Workers, Workers AI, R2, D1, Pages)
• Supporting pre-sales where deep Cloudflare expertise is needed

• You'll design and deliver network projects for customers across the UK
• LAN/WAN refreshes, SD-WAN rollouts, firewall and wireless deployments
• Working across vendors like Meraki, Aruba, Cisco, SonicWall and Ubiquiti
• Be the escalation point for tricky network issues
• Scope solutions on customer calls and mentor other engineers
• Get involved in cloud migrations, server and virtualisation support, and security implementations

IT Solutions Engineer, Networking

DevOps Engineer

• Design, build and maintain Azure infrastructure using Terraform as the primary IaC tool
• Develop and own CI/CD pipelines across Azure DevOps and GitHub Actions for both infrastructure and application deployments
• Automate provisioning, configuration and lifecycle management across multiple client environments and subscriptions
• Implement and enforce security, governance and compliance baselines covering Azure Policy, RBAC, Key Vault, networking and landing zones
• Monitor, troubleshoot and optimise performance, reliability and cost of Azure workloads
• Act as senior technical escalation point for Azure, Terraform and DevOps practices
• Coordinate workload and prioritisation across the team, conduct code and architecture reviews
• Work closely with Solution Architects and the Head of Cloud Operations on solution design, migrations and customer onboarding
• Participate in on-call / out-of-hours rota.