Focus Group

Support Engineer

• Provide 3rd-level technical support across Microsoft Azure, DevOps, Terraform, and IaC environments
• Troubleshoot and resolve complex technical issues quickly and effectively
• Monitor and maintain cloud infrastructure to ensure security, performance, and reliability
• Use automation tools (Terraform, ARM/Bicep, Azure CLI) to deliver scalable and consistent infrastructure solutions
• Collaborate with DevOps teams to optimise CI/CD pipelines and streamline development lifecycles
• Ensure cloud environments comply with security and governance best practices
• Create clear documentation and share knowledge with colleagues and stakeholders
• Stay at the forefront of emerging cloud technologies and apply them to improve support services

Support Engineer, 3rd Line