Focus Group

Accountant

• Prepare monthly management accounts, reporting into Group in line with set timelines
• Complete balance sheet reconciliations, including intercompany accounts
• Produce and submit VAT returns accurately and on time
• Provide clear commentary on financial performance and key variances
• Maintain accurate ledgers to reflect the current business position
• Support the Finance Director and Senior Leadership Team with financial insights
• Work with group colleagues and external advisors, supporting audit and strategic initiatives
• Run and review control reports (e.g. aged debtors/creditors, cashbook)
• Support the wider business with finance processes, ensuring clarity and consistency

Management Accountant

Business Development Rep

• Prospecting: Research your territory and run outbound campaigns (cold calling, LinkedIn, email) to turn cold prospects into opportunities.
• Consultative selling: Run discovery calls and face-to-face meetings; present tailored solutions that solve real business problems.
• Closing deals: Navigate complex B2B cycles with multiple stakeholders, handle objections, and close through value.

Business Development Manager

Customer Retention Specialist

• Contacting customers who've submitted leaving notifications or shown churn signals
• Conducting retention conversations to understand root causes of dissatisfaction
• Delivering relationship reviews and creating service improvement plans
• Coordinating with internal teams to resolve complaints and escalations
• Introducing value-add services that address customer pain points
• Cross-selling and upselling solutions that genuinely improve their experience
• Maintaining detailed records of high-value accounts and contract renewal triggers
• Identifying patterns in customer journeys where intervention prevents churn

Customer Loyalty Executive

Strategy

• Lead 6–8 concurrent vCTO/vCIO client engagements.
• Conduct technology assessments and develop multi‑year strategies and roadmaps.
• Present strategic recommendations to boards and executive teams.
• Advise clients on the practical use of AI tools (e.g. Microsoft Copilot, Anthropic Claude) to support productivity and decision‑making.
• Lead digital transformation initiatives, including cloud migration and application modernisation.
• Develop technology operating models, governance frameworks, budgets, and business cases.
• Support vendor strategy, contract negotiation, and technology risk management.
• Contribute to consulting methodology development and support business development activities.
• Build strong, trusted relationships with senior client stakeholders.

Senior IT Strategy Consultant – vCTO

• Own a protected territory selling technology stack (Telecoms, IT, Cyber Security, Mobile)
• Drive growth through consultative selling and building lasting partnerships
• Execute outbound campaigns and turn cold prospects into warm opportunities
• Manage the entire customer journey from prospecting to account growth

Support Engineer

• Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
• Diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress. Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
• Troubleshoot hardware and software problems.
• Configure applications and systems.
• Drive outbound calling to resolve cases in a timely manner and avoid delays where possible.
• Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
• Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining

Technical Support Advisor – 2nd Line IT

• Responsible for handling incoming queries by receiving phone calls, emails, portal, and live chats. Responding to these within the agreed target time and meeting any agreed personal targets.
• To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
• Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
• Report issues to suppliers; chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
• Cases are managed in line with agreed SLAs and are functionally escalated to the next 2nd line, with sufficient SLA remaining.
• To adhere and contribute to the company’s quality system and processes, and their maintenance.
• Actively contribute to and promote the use of best practice and continual service improvement within the team.

Technical Support Advisor, 1st Line IT

Account Manager

• Conduct consultative discovery meetings and shape tailored IT solutions
• Navigate multi-stakeholder environments (IT managers, CTOs, CFOs)
• Build ROI business cases and close deals £10k-£100k+
• Identify expansion opportunities within existing accounts
• Collaborate with pod on account strategy and shared revenue targets

IT Account Manager

Customer Support

• Processing orders across our Cloud & Connectivity product range, including VoIP telephony and fixed line broadband
• Keeping customers updated on order progress and appointments
• Accurately inputting data into network and billing systems
• Providing customer service and basic technical support via phone, email and support tickets
• Getting involved in wider business projects as your confidence grows

Management Accountant

Business Development Manager

Customer Loyalty Executive

Senior IT Strategy Consultant – vCTO

Business Development Manager

Technical Support Advisor – 2nd Line IT

Technical Support Advisor, 1st Line IT

Business Development Manager

IT Account Manager

Business Development Manager

Customer Support Adviser – Telecoms