Focus Group

Pre-sales Engineer

• Meeting with prospective and existing customers (remotely and face-to-face) to understand their technical and business needs
• Designing tailored solutions across Microsoft 365, Azure, networking, and cyber products
• Producing high-quality proposals including solution overviews, network diagrams, statements of work, and pricing
• Presenting solutions confidently, articulating cost savings and business benefits to both technical and non-technical audiences
• Supporting the sales team throughout the deal cycle and ensuring a smooth handover to delivery

IT and Cyber Pre-Sales Engineer

Sales

• Onboard, mentor, and develop Pre-Sales team members through active coaching and performance monitoring
• Identify skill gaps and recommend targeted training to build capability
• Foster a culture of technical excellence, collaboration, and continuous learning
• Support KPI monitoring including win rates, deal velocity, proposal quality, and margin protection
• Demonstrate exemplary behaviours and uphold established technical standards
• Lead customer discovery meetings to uncover technical and business requirements
• Design and document compelling technical solutions including network diagrams, configurations, and architecture overviews
• Lead or co-lead RFP responses with technically robust and commercially competitive proposals
• Provide quality assurance on proposals, commercial documentation, and technical designs
• Support strategic bid/no-bid decision-making
• Develop playbooks, templates, and best practice repositories to standardise approaches
• Work with Product and Technical teams to create discovery, scoping, and solution design templates
• Ensure smooth sale-to-delivery transitions through clear documentation and handovers
• Conduct win/loss analysis to continuously improve positioning and delivery
• Mentor the team on proposal writing, solution design, and customer engagement techniques
• Provide product feedback to influence roadmap and new offerings
• Ensure all solutions are technically viable, properly scoped, and commercially sound
• Build customer trust through a consultative, customer-centric approach
• Validate that solutions align to business outcomes and deliver measurable value

IT & Cyber Pre-Sales Team Leader

Support Engineer

• Provide 1st and 2nd line technical support for Wildix and Puzzel systems, including VoIP setups, contact centre workflows, call routing, IVR, reporting, and user management
• Investigate complex incidents escalated from 1st line support, ensuring timely resolution or appropriate escalation to 3rd line/vendor support
• Perform root cause analysis and document incident resolutions and workarounds for future reference
• Develop deep, hands-on knowledge of Wildix and Puzzel systems, including configuration, administration, and integration capabilities
• Stay current with product updates, patches, and new features through vendor documentation, training sessions, and webinars
• Work towards obtaining relevant certifications in Wildix and Puzzel platforms
• Assist in ongoing support and maintenance of customer environments, monitoring systems for performance and reliability
• Carry out user administration, system configuration changes, and routine maintenance tasks
• Support upgrades, patches, and testing in collaboration with implementation and project teams
• Act as a technical point of contact for escalated support issues from internal teams and customers
• Work closely with Project Engineers and Project Managers during onboarding or change requests to ensure smooth handovers
• Communicate effectively with non-technical users to understand and resolve their issues in a clear, professional manner
• Maintain accurate and comprehensive support documentation, including knowledge base articles, troubleshooting guides, and change logs
• Log all support activities in the ticketing system with clear, professional detail

Accountant

• Own key processes in the production of Group management accounts, including critical reconciliations and reporting maintenance
• Lead the preparation of Focus South management accounts, working closely with the Focus South Finance Manager
• Analyze financial performance - dive into margins, overheads, and variances to budget and forecast, providing clear insights and commentary
• Support group consolidation at month-end, ensuring accuracy across acquisitions and balance sheet reconciliations
• Contribute to transformation by supporting the development and processes of our new D365 ERP system
• Deliver ad-hoc management reporting, meeting minutes, and transaction analysis

Assistant Management Accountant – 14 Month FTC

People Operations

• Partner with Operations leadership to diagnose what the business needs and deliver people strategies that drive efficiency and performance
• Translate commercial targets and operational KPIs into workforce plans and talent strategies that actually deliver
• Provide data-led insights on productivity, capacity utilisation, and people ROI—because gut feel doesn't scale
• Build career pathways for operational roles that keep our best people engaged and developing
• Design resource plans that ensure we have the right skills mix for today and tomorrow
• Lead talent identification, assessment, and succession planning for critical operational and commercial roles
• Lead operational restructures, automation implementation, and service delivery model evolution with minimal disruption
• Drive adoption of new systems and ways of working across high-performing teams
• Support acquisition integration and commercial transformation initiatives
• Manage and report on ER across the group, coaching managers through complex issues in fast-paced, high-pressure environments
• Coach, guide, and develop two People Advisors to handle the full spectrum of people challenges
• Keep us compliant, commercial, and consistent—balancing operational needs with doing the right thing
• Embed OneFocus values across operational teams without losing pace or commercial edge
• Drive engagement in high-pressure environments where operational delivery never stops
• Champion diversity, inclusion, and belonging across operational hiring and team composition

Senior People Business Partner

Administration

• Maintain accurate filing systems for credit control documentation
• Update customer records and credit control systems
• Assist with month-end reporting
• Support ad-hoc finance administration tasks as required
• Processing of daily BACS reports
• Reconcile customer accounts
• Respond to email queries regarding invoices, statements, and account balances
• Emailing copies of credit notes & invoices
• Maintaining various Credit Control Inbox levels
• Actioning Payer Portals & Supplier Forms

Credit Control Administrator – Part-time, 9 month FTC

Operations

• Manage calendars for the Operations Leadership Team, coordinating meetings and ensuring optimal time allocation.
• Prepare detailed travel itineraries and ensure everything is in place for smooth business trips.
• Process and track expense claims & credit card reconsolidation, ensuring timely submission and accuracy.
• Build out regular reporting packs, pulling together operational metrics and presenting data in clear, accessible formats.
• Assist with meeting preparation and follow-ups, including action point tracking and ensuring deliverables are completed.
• Create high-quality PowerPoint presentations for leadership meetings with strong attention to design detail and visual clarity.
• Chase up reports, timesheets, and other operational documentation to ensure compliance and timely submission.

Operations Assistant

• Lead the evolution of our managed service operations, positioning Focus Group as the premier provider in our markets
• Pioneer service-by-design methodologies and ITIL framework adoption that optimize resolution efficiency while elevating customer experience
• Drive P&L accountability for Managed Service Operations, balancing contract profitability with strategic investment in technical capabilities
• Architect dedicated customer desk strategies and sector specialization approaches that deliver differentiated technical value
• Transform technical challenges into customer success opportunities through proactive churn risk identification and remediation
• Achieve measurable improvements in customer satisfaction and retention through technical service excellence
• Lead our largest growing area: providing managed service wraps around multiple Focus portfolio offerings to maximize customer value
• Support technical innovation frameworks leveraging emerging technologies to enhance service capabilities
• Drive technical integration strategies for strategic acquisitions, ensuring seamless service expansion
• Build world-class technical teams through skills development, succession planning, and performance management
• Partner strategically with Infrastructure and Proactive Services leadership for seamless delivery and compliance excellence
• Foster a culture of continuous improvement and individual excellence across the organization

Head of Managed Service Operations

• Calculating monthly commission across several areas of Focus Group, focusing mainly on Channel Partners.
• Handling monthly commission queries from Channel Partners.
• Collaborating with Channel Partner team on certain commission based work.
• Checking commission percentages against commission agreements for one-off commission.
• Checking manual invoices for customer payment to enable commission payment.
• Running monthly reports to check commission setup on new customer accounts.
• Variance checking for monthly recurring commission.
• Flag ad-hoc commission that is above agreed threshold.
• Aid with commission queries for sales team.
• Complete other accuracy-based commission checks monthly.

Commission Administrator

Manager

• Manage Jira across multiple teams
• Facilitate agile ceremonies
• Ensure stakeholders are informed
• Own sprint hygiene and delivery metrics
• Monitor progress and identify blockers
• Produce clear sprint reports and updates
• Coordinate UAT with internal stakeholders
• Support continuous improvement

Software Delivery Manager

Recruitment

• Conducting phone screens and assessments with high volumes of entry-level sales candidates
• Screening CVs quickly and efficiently to identify candidates with the right potential and drive
• Arranging and coordinating interviews, ensuring a seamless experience for candidates and hiring managers
• Keeping your pipeline full with qualified candidates ready to interview
• Building innovative sourcing campaigns using LinkedIn, social media, careers fairs, campus recruitment and networking
• Partnering with sales managers to understand their needs and deliver candidates who'll thrive
• Establishing and maintaining relationships with universities, colleges and education providers
• Managing the full recruitment cycle from sourcing through to offer for multiple vacancies simultaneously
• Tracking metrics and keeping recruitment databases up to date
• Creating compelling content that positions Focus as the best place to launch a sales career
• Contributing to strategic projects that improve our approach to entry-level sales hiring as we scale

Sales Recruiter

Engineer

• Lead the technical design of SharePoint Online and Power Platform solutions.
• Develop modern SharePoint sites, information architectures, automation, workflows, and governance frameworks.
• Build Power Apps (Canvas / Model‑Driven) and end‑to‑end business automations using Power Automate.
• Deliver high‑quality work across the full project lifecycle: discovery, design, build, testing, deployment, and support.
• Execute data and content migrations into SharePoint using industry‑standard tools.
• Run customer workshops, requirements sessions, and technical presentations.
• Translate business needs into scalable technical solutions and documentation.
• Provide guidance on Microsoft 365 governance, compliance, and best practices.
• Act as the subject matter expert for SharePoint and Power Platform within project teams.
• Serve as an escalation point for complex technical challenges.
• Collaborate with Cloud Engineers, Support Teams, Pre‑Sales, and Project Managers.
• Support internal knowledge sharing through documentation, standards, and mentoring.

Technical Project Engineer – SharePoint, Power Platform

• Coach your BDMs on qualifying leads, overcoming objections, and closing techniques
• Conduct regular 1-2-1s focused on performance improvement and skill development
• Shadow calls and provide real-time feedback to improve conversion rates
• Run team training sessions on product knowledge, sales methodology, and best practices
• Monitor team KPIs (conversion %, pipeline velocity, deal size) and drive improvements
• Create accountability through clear targets and performance reviews
• Build team morale and maintain a high-energy, performance-driven culture
• Work with marketing and BDE teams to improve lead quality and qualification
• Analyse conversion data to identify bottlenecks and opportunities
• Report team progress and insights to Sales Management
• Collaborate on incentive structures and recognition programs
• Manage team capacity, diaries, and resource allocation