Fleetio

Sales Development Rep

• You will manage outbound lead generation for our Public Sector segment by researching and contacting (cold calling, emailing, social, etc.) prospective customers to understand their business needs and educate them on how Fleetio can help them achieve their goals
• Work with Fleetio Prospects in the Government and Education industries — all with hundreds (and up to thousands) of vehicles in their fleet
• Actively source new leads and develop detailed lead profiles in our CRM (Salesforce)
• Qualify prospect accounts and schedule meetings and demos with our Account Executives
• Assist in other strategic efforts to create qualified sales opportunities for Fleetio
• Develop and refine skills that will contribute to your success as an Outbound SDR and will be transferable to other opportunities as you grow (i.e., Lead SDR, Account Executive, etc.)

Public Sector Outbound Sales Development Representative

Financial Planning and Analysis

• Support the company’s forecasting, budgeting, and long-range planning processes.
• Develop and maintain driver-based financial models that connect operational performance to financial outcomes.
• Partner with department leaders to manage spend, track performance, and provide insight into key trends.
• Own preparation of monthly and quarterly management reports, including variance analyses and executive dashboards.
• Deliver clear, actionable insights to the VP of Finance & Strategy and senior leadership.
• Help design and automate reporting processes to improve speed and accuracy.
• Collaborate with Accounting, RevOps, and Data teams to ensure data integrity across systems (e.g., NetSuite, Salesforce, Heap).
• Streamline data workflows, automate recurring analyses by leveraging existing and/or new systems, and enhance our financial tech stack.
• Collaborate on strategic initiatives like GTM efficiency, pricing, ROI of investments, and operating leverage.
• Provide analytical support for strategic initiatives, including new product launches, pricing changes, and capital allocation.

Senior FP&A Analyst

Full-stack Engineer

• You’ll work closely with Product Managers, Designers, our Data Ops team, and other engineers to research, plan, design, and build features that drive user adoption of Fleetio’s product.
• You will quickly create user experiences throughout the app and experiment to increase engagement from trial users.
• You will build systems to provide customized onboarding for users during their trial period and spend time improving feature areas around various app modules to increase usage and reduce churn.
• The Growth engineering team is in its early stages, and you will have a strong voice in setting direction for both the team and the product experience.

Senior Software Engineer, Growth

Solutions Engineer

• Provide day-to-day product expertise during the sales process, including directly interfacing with the sales team and prospective customers
• Preparation and Presentation of comprehensive platform demonstrations to large enterprises
• Conduct deep technical discovery to connect how our fleet management software solution can ameliorate current business pain through value
• Detect technical and functional objections from the prospective customer during the sales process, be creative, and find solutions to deliver to the customer
• Serve as the market expert on products, competitive landscape, and industry trends across fleet technology solutions to understand how customers navigate day-to-day operations. Lend credibility to the selling process in the fleet space.
• Own RFP/RFI’s and serve as a critical collaborator to the pilot process
• Strategize along other customer-facing functions (ex. Sales, CS, AM, Support, Enablement, etc.) to prioritize thoughtful feedback in shaping Fleetio’s Product Roadmap (taking into consideration Revenue implications)
• Increase knowledge and understanding of solution architectures across the broader sales engineering community
• Evangelize Fleetio solutions by telling compelling stories with creativity

Solutions Consultant

People Operations

• Act as a thought partner to your division’s leadership team on org design, team health, talent planning, and change management
• Join leadership meetings to stay close to goals, challenges, and shifts in the business
• Proactively surface risks and opportunities across the team, using both data and judgment
• Lead talent calibrations during quarterly performance review cycles, helping identify key talent, retention risks, and performance concerns
• Build and share monthly org health summaries with leaders, tracking trends across attrition, engagement, performance, and more
• Support succession planning and promotion readiness, ensuring alignment between business needs and internal growth
• Serve as the go-to thought partner for managers, especially on performance, feedback, and team dynamics
• Help managers apply people programs and practices in a way that fits their teams
• Partner with People Experience and Ops, Talent Development, and Talent Acquisition to deliver smooth workflows and connected programs
• Offer feedback on what’s working or not in the field; PBPs are the connective tissue, not the owners of every initiative
• Collaborate on documentation and resources as needed, but keep things simple, scalable, and tied to frontline needs

Senior People Business Partner

Product Manager

• Define and own a differentiated, data-informed product vision, strategy, goals, milestones, and roadmap.
• Drive conversion, activation, adoption, engagement, and retention.
• Lead and scale a team of PMs to maximize their effectiveness and uplevel their career growth.
• Foster a culture of impact, risk-taking, experimentation, iteration, collaboration, learning, and sound decision-making.
• Understand the underserved needs of our customers and the broader fleet management market.
• Drive features through their entire creative cycle: Discovery, ideation, specification, test, delivery, launch / GTM, analysis, and iteration.
• Identify opportunities for differentiation, expansion, and zero-to-one innovation.
• Collaborate with Engineering to optimize processes, problem-solving, scope, quality, velocity, predictability, and accountability.
• Collaborate with Design on a remarkable UX that is intuitive, engaging, and helpful.
• Collaborate with Product Marketing to gather insights, create launch plans, improve pricing/monetization, optimize onboarding, craft value propositions, and communicate roadmaps.
• Collaborate with Marketing, CX, Sales, Enablement, and customer-facing teams to improve awareness, win rates, and retention curves.
• Serve as an ambassador for Fleetio’s product and product team, and roll up your sleeves.

Director, Product Management

Operations

• Lead and support cross-functional initiatives that expand the Shop Network’s reach, efficiency, and profitability
• Contribute to Shop Network strategy including pricing, vendor economics, long-range (3-year) planning, and marketplace expansion
• Develop and validate business cases for new offerings, incentives, and growth programs
• Help launch new products and initiatives that accelerate marketplace adoption and revenue growth
• Partner with Product and Partnerships on supply-demand strategy and customer activation programs
• Identify and implement programs to activate Fleetio customers and increase MSN participation
• Build better systems and processes across the customer lifecycle — from sales and onboarding through post-activation success
• Streamline workflows between operations, support, finance, and GTM to enhance customer experience
• Own performance dashboards, define KPIs, and monitor business health and leading indicators
• Prepare insights and recommendations for executive and board-level discussions
• Collaborate with MSN and other functional leadership to set annual and quarterly priorities

Strategy & Operations Manager, Marketplace

Account Manager

• Own and grow relationships with Fleetio’s top strategic enterprise customers, building multi-year partnerships based on trust, value, and innovation.
• Engage directly with senior executives and key decision makers to align business goals and ensure Fleetio is viewed as a mission-critical partner.
• Drive strategic account growth through expansion opportunities, complex negotiations, and executive-level advocacy.
• Leverage Fleetio’s leadership team—including the C-Suite—to co-create strategic roadmaps and unlock high-value opportunities.
• Travel frequently to customer sites, embedding yourself in their operations to better understand their evolving needs and opportunities.
• Achieve and exceed Net Revenue Retention (NRR) and Annual Recurring Revenue (ARR) targets by orchestrating renewals, expansions, and cross-sell opportunities.
• Guide and mentor a small team of Enterprise Account Managers (2 direct reports), ensuring consistent execution and alignment on best practices.
• Partner with Customer Success and Product teams to ensure deep product adoption, high-value utilization, and sustained satisfaction.
• Act as an industry thought leader for our strategic accounts, bringing insights, trends, and Fleetio’s perspective to the executive table.

Strategic Enterprise Account Manager

• Manage a high-volume book of accounts across Fleetio’s lower mid-market segment.
• Proactively contact every renewing customer to ensure a timely and positive renewal experience.
• Conduct efficient discovery conversations to identify expansion potential within renewing accounts.
• When growth opportunities are uncovered, qualify and pass leads to Mid-Market Account Managers with detailed notes and context to enable successful expansion.
• For customers with limited expansion potential, execute renewals quickly, efficiently, and with minimal friction.
• Achieve and exceed renewal rate targets (NRR) while ensuring smooth customer transitions at renewal.
• Collaborate with Mid-Market Account Managers, Customer Success, and Support teams to maximize customer satisfaction and value.
• Operate with speed and precision in managing renewals, leveraging tools and processes to handle high-volume workflows effectively.
• Act as the first line of strategic engagement for many customers, setting the stage for deeper partnership growth.

Customer Support

• Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
• Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
• Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations.
• Investigate complex software issues reported by customers, collaborating with Support Specialists, SME’s, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team.
• Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives.

Associate Customer Support Specialist

Customer Success Manager

• Build and maintain deep, multi-layered relationships with key stakeholders, including C-suite executives, across a global portfolio of enterprise customers.
• Develop and execute comprehensive account strategies aligned with customer business objectives and Fleetio's offerings.
• Act as the primary point of contact for escalations and complex challenges, ensuring prompt resolution and customer satisfaction.
• Use advanced analytics, sentiment analysis, and customer feedback to proactively monitor account health, identifying risks and growth opportunities.
• Create and implement targeted action plans for at-risk accounts to ensure successful recovery and long-term retention.
• Conduct strategic business reviews, aligning customer objectives with Fleetio's product roadmap and future developments.
• Work closely with Sales, Product, and cross-functional teams to identify and drive expansion opportunities within key accounts.
• Guide customers through Fleetio's offerings as a trusted advisor, helping them achieve continuous improvement.
• Perform high-impact customer touchpoints to deepen engagement and drive revenue growth through value-driven recommendations.
• Showcase expert knowledge of Fleetio's product suite, understanding its fit within the business models and challenges of large, complex customers.
• Participate in high-level discussions about industry trends and strategic initiatives, positioning Fleetio as a thought leader and essential partner.
• Offer internal and external thought leadership, influencing product development and go-to-market strategies.
• Mentor Senior CSMs and other Customer Experience team members, fostering a culture of growth and excellence.
• Embody Fleetio's core values and champion customer success best practices, leading by example.
• Help evolve customer success methodologies, processes, and tools within Fleetio.
• Craft clear, impactful communications for various audiences, including executive summaries, strategic recommendations, and presentations.
• Apply emotional intelligence in customer interactions, ensuring empathy, clarity, and alignment with their needs.
• Lead meetings and workshops that drive alignment, accountability, and measurable results for customers.

Senior Customer Success Manager

• Make the first impression for Fleetio as an Outbound Sales Development Representative using ZoomInfo, LinkedIn Sales Navigator, Outreach, and Salesforce to identify, engage and qualify prospective customers
• Partner with Account Executives by creating a pipeline of opportunities, scheduling meetings, and shadowing demos
• Manage outbound lead generation for Mid-Market territory by researching and contacting (cold calling, emailing, social) prospective customers to understand their business needs
• Actively source new leads and develop detailed lead profiles in Salesforce CRM
• Qualify prospect accounts and schedule meetings and demos with Account Executives
• Assist in strategic efforts to create qualified sales opportunities for Fleetio
• Develop and refine skills transferable to roles like Lead SDR or Account Executive

Sales Development Representative, Outbound

Salesforce Administrator

• Oversee configuration, customization, and maintenance of Salesforce Service Cloud.
• Administer and enhance case management processes, including routing, escalation, SLAs, and resolution workflows.
• Build and maintain automation (Flows, approval processes, business rules) to streamline support operations and improve efficiency.
• Partner with internal teams to integrate Salesforce with systems such as Gainsight, Front, and Snowflake, ensuring consistency and alignment across platforms.
• Collaborate on cross-functional initiatives by providing expertise on how Salesforce can support enterprise-wide customer success strategies.
• Work closely with Customer Experience Operations teams to understand workflows, challenges, and opportunities for process improvements.
• Deliver solutions that improve customer satisfaction and operational efficiency.
• Provide end-user support and manage escalations, ensuring quick and effective resolution of system-related issues.
• Manage user setup, roles, and permissions to ensure proper access and data security.
• Partner with stakeholders to prioritize feature requests, enhancements, and integrations.
• Communicate system changes and enhancements to end users with appropriate documentation and training.
• Proactively manage release updates, system health checks, and security reviews to ensure platform stability.

Systems Engineer

• Define the architectural vision and technical strategy for Salesforce CRM and associated platforms, ensuring alignment with overarching business objectives.
• Lead the development of scalable, secure solutions that integrate smoothly with other enterprise systems and support long-term growth.
• Architect and execute end-to-end integrations with third-party applications, owning full lifecycle implementation where needed.
• Evaluate build-versus-buy decisions and make informed choices based on business value, resource availability, and technical feasibility.
• Collaborate with cross-functional departments to gather requirements, prioritize initiatives, and deliver solutions that maximize impact.
• Partner with Product and Engineering teams to embed product data into GTM systems, enabling insights and automation across the funnel.
• Assess, adopt, and implement new technologies by quickly understanding system capabilities and fit for purpose.
• Advise senior leadership on architectural trade-offs and contribute to business strategies through technical insight.
• Proactively identify and resolve complex, high-impact technical challenges, ensuring performance, reliability, and scalability of Salesforce and integrated tools.
• Act as a thought leader and subject matter expert, translating emerging technology trends into actionable business strategies and innovations.

GTM Systems Architect

Engineering Manager

• Lead the Ecosystem engineering team focusing on Partnerships and Developer Experience
• Influence engineering leadership, technical strategy, code quality, and performance
• Collaborate with engineering leaders, product managers, designers, and stakeholders to define requirements and prioritize features
• Deliver high-quality releases and manage projects and initiatives against delivery timelines
• Contribute to building product roadmap and OKRs with clear goals and outcomes
• Partner with product managers to drive outcomes in alignment with business goals
• Collaborate with mobile counterparts to deliver cohesive solutions across web and mobile platforms
• Develop, mentor, and grow engineering talent; manage team performance via regular 1-on-1s and performance reviews
• Work with Senior/Staff Engineers to enable well-tested, maintainable, and performant code
• Review team code as necessary to ensure quality, maintain consistency, and share knowledge
• Advocate for and mentor the team on engineering best practices and development patterns
• Foster a positive and productive work environment to boost engagement and morale
• Communicate timely updates and progress on initiatives to relevant stakeholders
• Recruit top engineering talent as needed for the team

Engineering Manager, Ecosystem

• Design and evolve mission-critical backend systems and frameworks that power features across Fleetio’s product verticals.
• Collaborate with Product Managers, Designers, and Engineers in a highly async environment to consistently deliver high-quality software.
• Build systems that are scalable, observable, and well documented, setting patterns and communicating best practices for the broader engineering org.
• Mentor and support engineers through code reviews, async discussions, and technical guidance, raising the bar for engineering quality.
• You will take part in planning, designing, and implementing solutions for our Core framework products.
• Lead the design and architecture of new frameworks, ensuring reliability, maintainability, and long-term scalability.
• You will engage in collaborative design and architecture of features.
• You will produce well-tested, maintainable, and performant code.
• You will research and implement prototypes and spikes as necessary to validate assumptions and technical feasibility.
• You will express your opinions to help drive development and planning processes.
• You will thoroughly review your peers' code to ensure quality, maintain consistency, and share knowledge