Fleetio

Systems Engineer

• Partner with Sales, Marketing, Customer Success, Partners, and RevOps to intake, analyze, and prioritize business requests related to GTM systems
• Lead requirements-gathering sessions and working meetings to understand workflows, pain points, and desired outcomes
• Translate business needs into clear user stories, functional requirements, and system specifications for the GTM Systems team
• Document current-state and future-state processes, helping identify opportunities for improvement and scalability
• Collaborate with the GTM Systems team to break work into sprints, milestones, and deliverables
• Help manage and maintain the GTM systems backlog in partnership with the Director of GTM Systems
• Coordinate timelines across development, testing, and deployment to ensure predictable delivery
• Track progress, surface risks or blockers, and help keep stakeholders aligned on expectations
• Coordinate and support User Acceptance Testing (UAT), ensuring solutions meet documented requirements
• Facilitate smooth adoption of system changes by partnering with stakeholders and Enablement
• Help identify adoption risks and support mitigation efforts through documentation, communication, and training support
• Support operational continuity across GTM tools (e.g., Salesforce and related platforms), including basic troubleshooting, workflow updates, and permissions support
• Assist with maintaining SLAs and providing coverage during high-volume or critical periods
• Identify recurring issues or inefficiencies and partner with GTM Systems leadership on improvement opportunities
• Create and maintain clear documentation including process flows, system diagrams, and data definitions
• Capture and share knowledge to reduce onboarding friction and improve team efficiency
• Ensure changes and decisions are documented and accessible to relevant stakeholders

Business Systems Analyst, GTM Systems

Onboarding Specialist

• Work closely with customers to assess their goals and existing business practices to ensure onboarding alignment, proper account setup, and implementation support
• Track tasks against a schedule, execute onboarding efforts, and coordinate with internal staff to ensure milestones are met on a timely basis
• Measure and track customer onboarding outcomes
• Share the voice of the customer as you partner with Engineering, Marketing, Product, and Sales to deliver a best-in-class customer experience
• Become a trusted resource for software and productivity trends in the fleet management domain

Customer Onboarding Specialist

Sales Development Rep

• Lead and scale a team of 8–10 outbound SDRs, driving consistent pipeline generation
• Develop and execute outbound strategy aligned to company growth targets
• Coach SDRs on:
• Prospecting fundamentals
• Messaging and objection handling
• Multi-threading and authority mapping
• Stage progression from meeting booked → SQO
• Hold the team accountable to daily activity, quality standards, and conversion metrics
• Diagnose funnel bottlenecks quickly and implement actionable improvement plans
• Partner cross-functionally with Sales, Marketing, and RevOps to optimize performance
• Present team performance, pipeline health, and strategic insights to Senior Leadership
• Build a culture of ownership, resilience, and continuous improvement

Outbound Sales Development Manager

Analytics Engineer

• Enable self-service analytics for all team members by designing clean, intuitive data models and metrics through dbt, empowering employees to make informed, data-driven decisions.
• Develop and refine custom data pipelines that ingest data from operational systems to our analytics platform, handling both streaming and batch data using third-party tooling and homegrown solutions.
• Maintain and optimize the data platform infrastructure, focusing on data quality, ELT efficiency, and platform hygiene.
• Architect and implement key components of the analytics infrastructure, such as BI, semantic layers, and a foundational data warehouse.
• Develop and maintain streaming data pipelines from various databases and data sources.
• Collaborate across business units to understand data needs and ensure the required data is collected, modeled, and available to team members.
• Document best practices and coach/advise other data analysts, product managers, engineers, etc. on data modeling, SQL query optimization & reusability, etc. Keep our data platform tidy by managing roles and permissions and deprecating old projects.

Senior Analytics Engineer

Customer Support

• Own reporting and dashboards that provide a clear view into ARR performance across churn, contraction, reactivation, and expansion
• Analyze churn, contraction, and expansion trends to identify root causes and inform changes to GTM plays, segmentation, or customer coverage
• Fine-tune renewal and expansion forecasting by improving process, data hygiene, and visibility into at-risk and growth accounts
• Facilitate weekly and quarterly business reviews in partnership with Customer Success and Account Management leaders to support renewals, NRR, and GRR
• Design scalable post-sales processes, including customer handoffs, account ownership, and lifecycle milestones
• Partner with GTM Systems to continuously improve Salesforce, Gainsight, and supporting tools to better enable revenue teams

Customer Experience Operations Manager

• Own the 30/60/90 onboarding journeys for key GTM roles (e.g., AEs/AMs/SDRs/SCs and CX roles such as Implementation, CSM, Support, and leaders).
• Create role-based readiness gates (knowledge + skill) with clear “graduation” standards for both Sales and CX.
• Partner with Sales and CX leaders to define what “good” looks like in the first 90 days, including manager coaching responsibilities and inspection rhythms.
• Facilitate live and on-demand onboarding sessions, workshops, and practice sessions (role plays, scenarios, labs) in a virtual environment.
• Build role-based learning paths that are easy to find, easy to follow, and continuously reinforced.
• Build a scalable onboarding engine by automating repeatable workflows (preboarding checklists, scheduling, reminders, nudges, completion tracking, manager tasks, and readiness sign-offs).
• Create an AI-enabled “on-demand” onboarding experience that supports new hires and managers with just-in-time guidance (e.g., where to find resources, how to execute key workflows, how to prepare for calls/customer moments).
• Use AI to accelerate content creation and maintenance (e.g., roleplay scenarios, call/ticket practice prompts, knowledge checks), while ensuring quality and alignment to approved source material.
• Track onboarding performance across Sales and CX.
• Partner with RevOps / Analytics to connect onboarding to outcomes (pipeline/productivity signals for Sales; adoption/health signals for CX).
• Iterate programs using data, leader feedback, and learner input.

GTM Onboarding Manager

Full-stack Engineer

• Collaborate closely with Product Managers, Designers, and Engineers to deliver high-quality solutions for Integration Partners.
• Build and evolve partner-facing user experiences with a focus on clarity, usability, and design consistency.
• Develop and maintain backend functionality that supports integrations, workflows, and data processing.
• Help design and implement new integrations with external partner systems and data sources.
• Work with complex and high-volume data to ensure reliability, performance, and accuracy.
• Contribute to technical and architectural decisions within the Integrations team.
• Deliver well-tested, maintainable, and performant code across the stack.
• Provide thoughtful code reviews and mentorship to help raise the quality and consistency of the team’s work.
• Participate actively in planning, discovery, and iterative improvement of features.

Senior Software Engineer, Integrations

• Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
• Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
• Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations.
• Investigate complex software issues reported by customers, collaborating with Support Specialists, SME’s, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team.
• Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives.

Associate Customer Support Specialist

Account Manager

• You will liaise between the customer and the entire organization to optimize customer experience and product utilization while nurturing strategic relationships to solidify long-term partnerships.
• Uncover opportunities within existing key accounts and demonstrate the strategic and financial value our partnership brings to our customers
• Drive ARR by aligning our products with customer goals and objectives, and partnering with key stakeholders to achieve business objectives
• Achieve NRR objectives through managing renewals, upselling products, and negotiating complex contracts that drive efficiencies for our customers and additional revenue opportunities for the business
• Collaborate with the Customer Success team to maximize product adoption and optimization, value, and satisfaction
• Partner with Enterprise Account Executives to maximize the buyer experience and continue the momentum gained throughout the sales process
• Communicate and present product demonstrations over the web, in person, and telephone
• Serve as a thought leader and industry expert by providing meaningful industry insights and relevant trends and challenges