Fiserv

Account Manager

• Serve as the central point of contact for clients and internal teams to streamline communication and operational resources.
• Develop and execute comprehensive account plans focused on profitable deal constructs and innovative partnerships to drive incremental revenue.
• Identify and build a robust pipeline of opportunities aimed at increasing partnership profitability and overall contribution margins.
• Lead high-stakes contract renegotiations and renewals to secure long-term partnerships and deliver profitable outcomes.
• Cultivate multi-level client relationships and leverage internal Fiserv networks to influence and implement growth initiatives.
• Meet or exceed assigned sales quotas through proactive renewals and the cross-selling of products in collaboration with Subject Matter Experts (SMEs).
• Drive "Likely to Recommend" scores and maintain retention through proactive issue resolution and deep strategic alignment.
• Manage daily maintenance for the client portfolio under limited direction, ensuring all corporate goals for profit and customer satisfaction are met.

Relationship Manager

Manager

• Manage a portfolio of merchant accounts in high risk and high volume segments
• Prepare and present reporting for senior leaders
• Determine appropriate risk mitigation strategies
• Engage with internal and external stakeholders

Credit Risk Manager

Sales

• Generate leads and drive profitable revenue by selling Fiserv’s enterprise payments solutions within designated territory or assigned accounts.
• Build and maintain relationships with clients by understanding their needs and providing solutions to help support their go forward initiatives.
• Drive strategies, tactics, and account plans to identify, qualify and secure new Fiserv clients to meet sales targets.
• Identify opportunities to upsell or cross-sell within existing client base.
• Conduct presentations and demonstrations to showcase the benefits of our products and services.
• Meet or exceed performance goals and targets set by the company.
• Capture, update, and manage all account, contact, and opportunity data within the Fiserv eCRM system.

Sales Academy Program

Support Engineer

• Resolve merchant technical issues in a high-volume call center support environment by diagnosing hardware, software, web portal, peripheral, and network-related concerns over the phone.
• Guide merchants through device activation, setup, configuration, and feature usage based on business needs and supported Clover workflows.
• Troubleshoot point-of-sale transactions, payment processing issues, and system errors by reviewing symptoms, configurations, and available diagnostic information.
• Use remote diagnostic tools, support systems, and internal resources to identify root causes and complete or coordinate issue resolution.
• Document support interactions, troubleshooting steps, resolutions, and follow-up actions in ticketing or customer relationship management systems.
• Partner with internal teams to escalate and track multi-issue cases, provide status updates, and support timely case closure.
• Contribute to process and knowledge improvements by identifying recurring issues and supporting updates to reference materials and support documentation.

Technical Support Specialist

Customer Support

• Serve as a primary point of contact for franchise owners, operators, and field leadership for priority cases through phone, email, and case management tools.
• Triage incoming requests by confirming issue severity, identifying business impact, and initiating escalation paths using defined support processes and service expectations.
• Own cases from intake through resolution by gathering details, coordinating internal actions, documenting progress, and maintaining accountability for follow-up.
• Provide proactive status updates, next steps, and resolution details to franchise partners using clear, business-relevant communication.
• Conduct follow-up outreach after incidents or case resolution to confirm outcomes, reinforce trust, and identify additional support needs.
• Identify recurring issues and case trends, summarize findings, and support recommendations that improve tools, processes, or service delivery.
• Maintain accurate case documentation and follow required authentication, privacy, and data handling procedures in support systems.

Senior Customer Service Associate

Director

• Own and evolve a product vision and roadmap, balancing near-term priorities with longer-term strategy
• Identify gaps in the current offering and lead development of new capabilities that deliver business and customer value
• Act as the subject matter expert for your portfolio in customer and stakeholder forums
• Partner with Sales/Client Relations to ensure clear positioning and confident client narratives

Product Director

Technical Customer Success

• Install, configure, and support Internet-based applications using Microsoft technologies (.NET, IIS, Visual Studio)
• Manage and optimize Microsoft SQL Server databases and associated tools
• Troubleshoot and resolve complex infrastructure and application issues with minimal supervision
• Participate in escalated or high-priority projects with short notice
• Ensure secure system operations and proper handling of sensitive data in compliance with data privacy laws and industry standards
• Work closely with clients to understand infrastructure requirements and deliver client-facing documentation (e.g., Infrastructure Plans, Test Plans, Whitepapers)
• Develop and maintain formal documentation, tools, and processes to improve team efficiency and consistency
• Collaborate with development, QA, and operations teams to ensure end-to-end system reliability and performance

Technical Implementation Specialist

Network Engineer

• Review, and govern enterprise network security architectures across internal networks, infrastructure services, and perimeter (DMZ) environments
• Provide architectural oversight and subject matter expertise for Network Detection and Response (NDR) platforms
• Define and review security patterns for infrastructure services
• Lead security architecture and control reviews for perimeter and DMZ environments
• Assess network, infrastructure, and perimeter security risks and recommend risk-based mitigation strategies
• Conduct and support security assessments, architecture reviews, and control evaluations for NDR
• Drive continuous improvement of network security standards, reference architectures, and control requirements across enterprise and perimeter domains
• Develop and maintain clear, audit-ready documentation for security architectures

Cyber Network Engineer

Conversion Rate Optimizer

• Design, develop, and execute large-scale data migration and conversion plans into Fiserv products using SQL Server and ETL tooling.
• Build and maintain highly custom database solutions and reusable tooling to support product integrations and enterprise data needs.
• Serve as primary escalation point for go-live events, troubleshooting, incident response, and post-go-live resolution designs.
• Collaborate directly with internal and external stakeholders to gather requirements, size efforts, and translate business needs into technical designs.
• Evaluate, size, and recommend technology components (software, hardware, storage) for database management systems and application databases.
• Participate in hiring and occasionally manage project staffing allocations and work-hour approvals.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

ETL Data Conversion Analyst

Architect

• Act as the overall technical architect for the VisionPLUS card processing platform and its integrations
• Serve as the primary senior technical contact for client, handling complex queries, escalations, and design discussions
• Lead major incident management, including deep‑dive diagnostics, cross‑team coordination, and root‑cause analysis
• Provide hands‑on support for critical production issues across online and batch processing
• Design and govern distributed‑to‑mainframe integrations, including APIs and middleware
• Review and approve technical changes, enhancements, and release plans to ensure system stability
• Mentor Advisor‑ and Engineer‑level team members, providing technical leadership and guidance
• Work closely with product owners, operations, infrastructure, and vendor teams to ensure seamless delivery
• Ensure systems meet 24×7 availability, performance, and security requirements
• Contribute to continuous improvement initiatives focused on resilience, automation, and technical debt reduction

Enterprise IT Architect

Platform Engineer

• Execute Enterprise telemetry and observability strategy, including metrics, logs, traces, events, dashboards, alerting, and SLOs across hybrid and cloud platforms
• Work with platform engineering teams responsible for observability platforms, automation frameworks, and self-service capabilities for application and infrastructure teams
• Drive standardization of telemetry and instrumentation across application portfolios to improve visibility, resiliency, and operational maturity
• Partner closely with application development, production support, SRE, cyber security, and business teams to align observability capabilities to business outcomes and operational needs
• Establish and govern best practices for monitoring, alerting, incident response, and automation, reducing MTTR and operational noise
• Lead automation initiatives across CI/CD, environment provisioning, monitoring, and remediation to eliminate manual toil
• Translate business and operational requirements into scalable platform capabilities, roadmaps, and technical standards
• Provide clear executive level communication on platform health, risks, operational insights, and improvement plans
• Manage vendor partnerships and platform selections related to observability, telemetry, and automation tools

Director – Platform Engineering, Automation

Machine Learning Engineer

• Architect and maintain the machine learning deployment framework used to operationalize models and decisioning engines.
• Partner with stakeholders to define business use cases, success criteria, and project timelines, and own requirements gathering, solution design, deployment strategy, and performance tracking for data science deployments.
• Design, build, and manage batch and real-time machine learning pipelines to support deployment of models, decision frameworks, and optimization engines.
• Collaborate with Data and Decision Science team members to build feature libraries, feature stores, feedback loops, and reusable components that streamline model development, validation, and deployment.
• Own operational governance of the model lifecycle, including model versioning, promotion, rollback, deprecation, and ongoing monitoring for production machine learning systems.
• Develop and optimize cloud-based data architectures for scalability, low latency, reliability, and cost efficiency, implementing robust data quality controls, validation checks, test coverage, monitoring, and alerting for production-grade pipelines and data products.
• Deploy data and analytics solutions to Amazon Web Services (AWS) using CI/CD automation and DevOps best practices, and maintain clear technical documentation while collaborating within Agile workflows using tools such as JIRA and Confluence.
• Conduct analytics and support development of machine learning and predictive model pipelines and frameworks that advance credit risk and fraud strategies.

Principal/Staff Machine Learning Engineer

Risk

• Define and maintain the product strategy and roadmap for debit network risk capabilities.
• Translate payment trends and emerging threats into clear product requirements.
• Partner with cross-functional teams to deliver risk features from discovery through launch.
• Develop business cases for roadmap initiatives.
• Establish and track performance metrics to optimize product performance.
• Lead competitive and market research to benchmark risk tools and network capabilities.
• Support governance and readiness activities.
• Communicate strategy clearly through executive-ready narratives, roadmaps, and decision memos.

Product Strategist – Debit Network Risk

• Operationalize the data governance framework with data quality gates, issue intake channels, triage service-level agreements (SLAs), and remediation playbooks for cyber datasets.
• Partner with data stewards to define priority domains, accountable owners, and critical data element (CDE) quality expectations and document them in the data catalog.
• Inventory and rationalize reports and dashboards based on data quality impact and business criticality, and drive remediation plans.
• Deliver quick-win analytics pilots by validating and assuring dataset quality for production use.
• Implement enterprise data quality monitoring integrated with Google BigQuery, Talend, and the metadata catalog.
• Build and support standardized key performance indicator (KPI) dashboards by ensuring datasets meet defined data quality SLAs.
• Expand self-service business intelligence (BI) adoption by defining quality SLAs, creating runbooks, and delivering training for tools such as Microsoft Power BI and Looker.
• Collaborate with data science and engineering teams to ensure models use quality-gated inputs and have ongoing data quality monitoring.

Relationship Manager

Credit Risk Manager

Sales Academy Program

Technical Support Specialist

Senior Customer Service Associate

Senior Customer Service Associate

Product Director

Technical Implementation Specialist

Cyber Network Engineer

ETL Data Conversion Analyst

Enterprise IT Architect

Director – Platform Engineering, Automation

Principal/Staff Machine Learning Engineer

Product Strategist – Debit Network Risk

Data Governance Engineer – Data Quality, Operations