First Help Financial

Account Executive

• Build and maintain strong relationships with current and prospective auto dealerships in your territory.
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory.
• Educate dealerships on our services.
• Prospect auto dealerships for future business.
• Weekly travel to dealerships in your designated geography.

Territory Sales Representative

• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business
• Weekly travel to dealerships in your designated geography

Bilingual Territory Sales Representative

• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business, including cold-calling
• Weekly travel to dealerships in your designated geography

Bilingual Territory Sales Representative, Kansas City

Data Analyst

• Support budgeting, forecasting, and variance analysis with loan- and portfolio-level data.
• Assist in preparing board and investor reporting, ensuring financial narratives are supported by accurate data.
• Partner with FP&A leadership on financing and capital-related analysis, including collateral performance and funding metrics.
• Help translate portfolio performance into clear financial implications.
• Design, maintain, and validate the loan collateral dataset across internal systems and third-party structured finance platforms.
• Write and maintain SQL queries to extract, reconcile, and aggregate data from multiple source systems.
• Own data quality checks, reconciliations, and controls to ensure datasets are audit- and investor-ready.
• Partner with Strategy & Analytics to define single sources of truth for portfolio and financial reporting.
• Standardize and automate recurring FP&A and investor reports using SQL, Excel, and scripting tools.
• Build scalable analytical workflows that reduce manual effort and improve reporting speed and accuracy.
• Analyze portfolio trends including yield, losses, prepayments, delinquencies, and macroeconomic impacts.
• Convert complex financial and portfolio data into insights leadership can act on.

Financial Data Analyst – Contract

Support Engineer

• Provide support for a cloud-based loan origination application.
• Lead investigation and resolution of complex production issues across applications, APIs, integrations, and databases.
• Coordinate and participate in high-severity incident response, including root cause analysis and post-incident reviews.
• Support production releases, post-release validation, and operational readiness.
• Own the end-to-end support process, including intake, triage, prioritization, escalation, resolution, and closure.
• Manage and prioritize support tickets using JIRA, JIRA Service Management, or similar tools, ensuring adherence to SLAs.
• Establish and continuously improve support workflows, escalation paths, and operating procedures.
• Identify recurring issues and partner with Engineering and Product teams to drive long-term fixes.
• Own support reporting and metrics, providing regular visibility into the health and performance of the support organization.
• Prepare and present weekly status reports covering ticket volume, severity trends, SLA performance, and key risks.
• Deliver executive-level metrics and summaries on a recurring cadence, highlighting trends, improvements, and areas of concern.
• Translate operational and technical data into clear, actionable insights.
• Serve as a primary point of contact for business stakeholders across Operations, Underwriting, and Funding teams.
• Communicate complex technical issues clearly to non-technical audiences.
• Mentor and guide junior support analysts, setting expectations and best practices.
• Act as a trusted partner to Engineering and Product teams.

Senior Support Analyst – Contract

Analyst

• Manage the application origination relationship between FHF and dealers
• Develop a thorough understanding of applicants’ profiles and assess risk by reviewing application information and conducting preliminary phone interviews when needed
• Help the team meet all monthly and quarterly origination goals by booking approved applications
• Make timely and accurate credit decisions within the company’s fair lending, credit, and collateral guidelines
• Establish and maintain good relationships with dealers
• Work with the Outside Sales team to improve app flow, look-to-book, and credit quality of our dealer partners
• Negotiate with dealers to buy deals on the best possible terms for FHF while still maintaining dealer satisfaction
• Follow up on deals to capture business and solicit dealers for new or more business
• Conduct preliminary credit interviews with prospective clients to validate critical information (when applicable)
• Perform related administrative, clerical, or customer service duties
• Other projects may apply

Territory Sales Representative

Bilingual Territory Sales Representative

Bilingual Territory Sales Representative

Territory Sales Representative

Territory Sales Representative

Territory Sales Representative

Bilingual Territory Sales Representative

Bilingual Territory Sales Representative, Kansas City

Financial Data Analyst – Contract

Senior Support Analyst – Contract

Bilingual Territory Sales Representative

Bilingual Credit Analyst