First Help Financial

Business Operations

• Serve as a strategic partner to executive leadership, shaping long-term direction and contributing to enterprise-level decision making
• Own the analytical foundation and narrative for board-facing decisions, ensuring strategies are supported by rigorous analysis and sound business logic
• Evaluate key drivers including unit economics, portfolio performance, and operational trade-offs, and provide actionable recommendations
• Partner with Finance on forecasting, scenario analysis, and financial planning for strategic initiatives
• Design, implement, and continuously improve the company’s operating model, including business reviews, quarterly planning, and executive reporting
• Manage prioritization processes to ensure alignment with business objectives as the organization scales
• Develop and enhance reporting frameworks, dashboards, KPIs, and scorecards to provide a consistent view of performance
• Lead company-wide initiatives that span multiple functions, including Operations, Finance, Compliance, and Technology
• Translate executive priorities into structured plans with clear scope, ownership, timelines, and success metrics
• Ensure alignment between business requirements and technical execution by connecting strategy with delivery
• Leverage data and analytics to inform decision making, build insights, and support leadership priorities
• Identify trends and emerging risks across the business and proactively highlight areas requiring attention
• Build strong relationships across leadership and functions, acting as a trusted partner in solving complex challenges
• Operate with a high degree of autonomy while maintaining close alignment with PMO leadership

Senior Manager, Business Operations

Project Manager

• Own complex, multi-departmental initiatives spanning Operations, Finance, Compliance, and Technology from framing through delivery
• Make real decisions on scope, approach, and trade-offs shaping how the work gets done, not just executing a plan handed to you
• Translate strategic priorities into structured plans with clear scope, owners, timelines, and definitions of done
• Run the operating mechanics of your initiatives working sessions, status reporting, risk tracking, decision logs with the discipline that gives leadership confidence the work is in hand
• Step into ambiguous or high-pressure situations to resolve conflicts, rebalance resources, and keep critical deadlines on track
• Sniff-test the business logic of the initiatives you lead unit economics, portfolio performance, operational trade-offs, and the assumptions underlying the plan to make sure the work is actually moving the right numbers
• Build the analysis behind the recommendation not just the deck that wraps it
• Connect day-to-day execution to underlying business outcomes; understand and articulate why the work matters, what success looks like in measurable terms, and when an initiative needs to be re-scoped or stopped
• Brief executives with clarity on what’s happening, what’s at risk, and what to decide
• Navigate complex stakeholder dynamics using influence, not authority to drive alignment between Engineering, Operations, Finance, and Compliance
• Carry business logic into technical conversations many credit and operations decisions ultimately get implemented in code, and you should be fluent enough to hold productive conversations with Engineering on scope, trade-offs, and timelines
• Partner with Finance on the analytical framing of your initiatives assumptions, forecasts, and the financial story behind the work
• Adopt and improve the cadences, templates, and reporting that the PMO has established making them better through how you use them, not just adding to them
• Help raise the bar on rigor across teams that are still maturing their project management practices, leading by example rather than by mandate

Senior Project Manager

Account Executive

• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business
• Weekly travel to dealerships in your designated geography

Territory Sales Representative

• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business, including cold-calling
• Weekly travel to dealerships in your designated geography

Administration

• Own day-to-day Salesforce administration for the sales organization
• Manage the Salesforce enhancement backlog, prioritize requests, and maintain a delivery roadmap
• Administer users, profiles, roles, permission sets, and security model
• Build and maintain reports and dashboards used by Sales leadership and field teams
• Gather enhancement ideas monthly through structured feedback from users and management
• Translate business requirements into clear technical requirements
• Partner with the FHF Technology team as an Agile stakeholder on Salesforce-related initiatives
• Troubleshoot user issues and system defects as the Salesforce SME for Sales
• Support and maintain integrations and tools, including: Salesforce Maps, Pardot / Marketing Cloud Account Engagement, DocuSign, Roll-Up Helper, Sigma and other integrations
• Coordinate and collate reporting from different data sources: (LOS, Sigma, Funding Dashboard, etc)
• Work with Sales VP and Sales Ops Manager to study existing metrics and develop future metrics to optimize sales performance
• Work with Sales VP and Sales Ops Manager to analyze sales process and identify gaps
• Analyze overall sales data for growth and improvement opportunities

Associate, Salesforce Administration

Human Resources

• Serve as a trusted thought partner to leaders on organizational design, workforce planning, and team effectiveness
• Coach leaders on performance management, employee relations, change management, and leadership effectiveness
• Partner with leadership on proactive retention and engagement
• Drive consistent performance management practices, including goal setting, feedback, development planning, and corrective action when needed
• Support talent reviews, succession planning, and internal mobility initiatives
• Identify capability/skill gaps and partner with department leadership to deliver targeted solutions
• Lead complex employee relations matters with professionalism, consistency, and sound judgment
• Promote a positive, inclusive, and high‑performance culture aligned with First Help Financial’s values
• Support leaders through organizational change, growth, and transformation initiatives
• Use people metrics and insights (engagement, turnover, performance, etc.) to inform decisions and influence leaders
• Identify trends and recommend actionable solutions that improve business outcomes
• Partner with People Operations to translate data into executive‑ready insights
• Ensure people practices align with federal, state, and local employment laws
• Partner with People Ops leadership on policy development, interpretation, and consistent application

HR Business Partner

Business Analyst

• Collaborate with the Credit Strategy & Management team to support credit rules, pricings, business process improvements and automations.
• Gather requirements from key stakeholders by using requirement elicitation techniques like interviews, brainstorming, requirement workshops, observation, focus groups, and etc.
• Analyze and interpret requirements for their viability against the business objective and usability for technical teams’ development and coding.
• Document requirements by creating use cases, functional and non-functional requirements, operational and technical requirement documents, data flow diagrams (DFD), Business Process Models.
• Work closely with the Program Managers and DevOps team to ensure efficient deployment and operational support.
• Lead or participate in projects using tools like JIRA and Agile methodologies.
• Develop and monitor KPIs for program performance and project delivery.
• Recommend workarounds, value additions and remove solution bottlenecks for the stakeholders since through having deep knowledge of both business and technology.
• Support in development and testing of the product (test plans and test cases).

• Serve as a point of contact for employees regarding HR‑related questions and issues.
• Foster a positive employee experience by resolving issues promptly and effectively.
• Support the development and delivery of employee engagement initiatives.
• Co‑lead weekly new‑hire orientation sessions with the People Operations team.
• Conduct exit interviews with departing employees and document feedback.
• Assist with socialization and engagement programs owned by the HR department.
• Support management training programs and coordinate logistics for company‑wide events.
• Serve as the primary contact for various HR systems, including the HRIS, rewards and recognition platform, learning management system, and company travel system.
• Manage relationships with employee engagement vendors and assist with due diligence and vendor selection processes.
• Generate basic HRIS reports and help maintain accurate data across systems.
• Assist in implementing and delivering training across multiple HR and professional topics.
• Act as a point of contact for the learning management system (Juno Journey).
• Support the monitoring and evaluation of training program effectiveness.
• Communicate and help administer HR policies and procedures.
• Maintain accurate and up‑to‑date employee records.
• Conduct audits of HR processes, systems, and documentation to ensure compliance with federal, state, and internal requirements.

HR Generalist

Marketing

• Input and track vehicle progress from vehicle recovery to post-sale.
• Review reports and photos of recovered vehicles to assess damage and overall condition.
• Review vehicle estimates and track vehicle inspection and repair progress.
• Maintain documentation uploads such as repossession and post-sale documentation.
• Assist with title tracking in internal dashboards.
• Review vehicles ready for sale at wholesale and salvage auctions.
• Follow up on accounts via email, phone, or through internal sites.
• Any other duties assigned to assist the Remarketing Team

Associate, Remarketing

Data Analyst

• Lead portfolio performance and risk-trend analyses, incorporating macroeconomic context and translating results into business recommendations.
• Provide insights beyond core datasets by triangulating quantitative findings with customer behavior, operational signals, and market dynamics.
• Lead risk-based pricing strategy and model development to optimize expected loss, yield, and unit economics across acquisitions and originations.
• Monitor pricing performance and drive tests/guardrails to improve outcomes.
• Set strategy and KPIs to improve funder, underwriting, and servicing effectiveness across key credit dimensions.
• Drive initiatives to reduce delinquency, losses, and roll-rates with prioritized action plans.
• Design and measure collection and servicing strategies, standardize reporting and data quality monitoring.
• Lead a team of data scientists and deliver scalable, AI-ready datasets.
• Partner with Risk on underwriting and pricing, monitoring model performance, and driving improvements.
• Partner with Sales to provide analytics support for program enhancements.

Senior Manager, Data Analytics

Manager

• The Associate Manager, Advanced Analytics will work closely with the CEO and other C-level executives to drive high-impact analyses that influence decision-making.
• You will own key analytics workstreams across portfolio, pricing, and operations—connecting internal and external data to surface emerging risks and opportunities, translating insights into clear recommendations, and improving analytical infrastructure and reporting.
• Lead portfolio performance and risk-trend analyses, incorporating macroeconomic context and translating results into business recommendations.
• Provide insights beyond core datasets by triangulating quantitative findings with customer behavior, operational signals, and market dynamics.
• Lead risk-based pricing strategy and model development to optimize expected loss, yield, and unit economics across acquisitions and originations.
• Monitor pricing performance (mix shift, loss curves, contribution margin) and drive tests/guardrails to improve outcomes.
• Set strategy and KPIs to improve funder, underwriting, and servicing effectiveness across key credit dimensions.
• Drive initiatives to reduce delinquency, losses, and roll-rates—translating analyses into prioritized action plans with clear owners.
• Partner with operations leaders to design and measure collection and servicing strategies, scaling what works through experimentation.
• Standardize and automate reporting and data quality monitoring; establish governance for definitions, metrics, and recurring business reviews.
• Lead analytics workstreams by prioritizing deliverables, coordinating across stakeholders, and ensuring high-quality, timely execution.
• Partner with Technology/Data Engineering to define the data and tool roadmap (warehouse/BI/ML enablement) and deliver scalable, AI-ready datasets.
• Align with Risk on underwriting, credit strategy, and risk-based pricing—setting guardrails, monitoring model performance, and driving iterative improvements.
• Partner with Sales to provide analytics support for program enhancements (performance readouts, opportunity sizing, and measurement of impact.)

Associate Manager, Advanced Analytics

• The Senior Associate, Data Analytics role will work closely with the manager and department head of analytics to support the company’s growth through high-impact analyses across internal and external data sources.
• As part of a small Advance Analytics & Enterprise Data team, you will own analytics workstreams end-to-end—from framing the question and building the dataset to delivering clear, executive-ready insights that inform decision-making, surface emerging risks and opportunities, and improve performance.
• Build and maintain analytical infrastructure to monitor portfolio performance, including KPI dashboards, recurring reporting, and self-serve tools.
• Derive analytical insights from portfolio data and evaluate risk profile trends.
• Provide insights beyond the data by connecting quantitative findings with business context, customer behavior, and market dynamics; identify trends and leading indicators not directly visible in core datasets.
• Develop pricing models to evaluate and price bulk portfolios for purchase.
• Conduct analysis on portfolio impact due to changes in macroeconomic factors and make business recommendations.
• Develop metrics to monitor and improve funder and underwriter effectiveness along several key credit dimensions.
• Formulate actionable tasks to lower delinquency rates, losses and roll-rates.
• Ideate and innovate superior collection strategies to increase the effectiveness and efficiency of collector activities.
• Identify and support operational process improvements by leveraging technology and analytical tools; help standardize and automate report generation and data quality monitoring.
• Partner with Servicing Operations team to leverage analytics to develop superior operational processes.
• Partner with Technology team for evaluation and roll out of cutting-edge innovation in financial technology.
• Coordinate with Risk team to refine existing underwriting models and build newer risk models.
• Support the manager and director with ad hoc analyses to address specific business problems; synthesize findings into clear, executive-ready narratives and recommended actions.
• Partner with Data Engineering team to build AI ready dataset.

Senior Associate, Data Analytics

Bilingual

• Research, investigate, and resolve customer complaints and credit reporting disputes and received through multiple channels, including phone, written correspondence, and eOSCAR
• Partner with subject matter experts across the organization to research issues, validate findings, and drive effective resolution
• Communicate with customers by phone and in writing to gather relevant information, explain findings, and provide timely status updates and resolutions
• Accurately document disputes and complaints throughout the lifecycle, maintaining complete and well‑organized records to support regulatory compliance and audit requirements
• Identify and escalate complex cases, emerging risks, or adverse trends to management in a timely manner
• Ensure ongoing compliance with applicable federal and state laws and regulations, including FCRA, ECOA, UDAAP, Fair Lending, and other consumer protection requirements; remain current on regulatory developments and industry best practices
• Perform other duties and responsibilities as assigned

Senior Manager, Business Operations

Senior Project Manager

Territory Sales Representative

Territory Sales Representative

Associate, Salesforce Administration

HR Business Partner

Business Analyst

Territory Sales Representative

HR Generalist

Territory Sales Representative

Associate, Remarketing

Senior Manager, Data Analytics

Associate Manager, Advanced Analytics

Senior Associate, Data Analytics

Bilingual Credit Reporting and Disputes Associate, Portuguese