First Help Financial

Claims Specialist

• Review, process, and adjudicate GAP claims in accordance with company guidelines and contract terms
• Communicate with customers, insurance carriers, dealerships, and third-party administrators to obtain required claim documentation, including settlement letters, payment histories, police reports, and loan information
• Calculate GAP deficiencies and validate claim eligibility and payment amounts
• Submit claims to GAP administrators and follow through to resolution
• Monitor claim status and proactively follow up to ensure timely completion and payment
• Update internal CRM systems with claim status, documentation, and detailed notes
• Investigate and resolve discrepancies related to insurance settlements, loan balances, and claim eligibility
• Provide professional customer service by responding to inquiries related to GAP claim status and outcomes
• Identify trends and assist management in improving GAP claim workflows, recovery rates, and operational efficiency
• Ensure compliance with company policies, audit requirements, and regulatory standards

Claims Associate

Project Manager

• Coordinate project planning, execution, and monitoring to ensure timely and successful project delivery.
• Manage project scope, timelines, and resources, while keeping stakeholders informed of project progress.
• Identify risks and develop mitigation strategies to safeguard project objectives.
• Collaborate with cross-functional teams including product, engineering, and compliance to facilitate seamless project execution.
• Prepare and maintain comprehensive project documentation, including project plans, status reports, and meeting minutes.
• Evaluate project performance and implement improvements for future projects.
• Serve as the main point of contact for project-related inquiries and updates.

Human Resources

• Serve as a point of contact for employees regarding HR‑related questions and issues.
• Foster a positive employee experience by resolving issues promptly and effectively.
• Support the development and delivery of employee engagement initiatives.
• Co‑lead weekly new‑hire orientation sessions with the People Operations team.
• Conduct exit interviews with departing employees and document feedback.
• Assist with socialization and engagement programs owned by the HR department.
• Support management training programs and coordinate logistics for company‑wide events.
• Serve as the primary contact for various HR systems, including the HRIS, rewards and recognition platform, learning management system, and company travel system.
• Manage relationships with employee engagement vendors and assist with due diligence and vendor selection processes.
• Generate basic HRIS reports and help maintain accurate data across systems.
• Assist in implementing and delivering training across multiple HR and professional topics.
• Act as a point of contact for the learning management system (Juno Journey).
• Support the monitoring and evaluation of training program effectiveness.
• Communicate and help administer HR policies and procedures.
• Maintain accurate and up‑to‑date employee records.
• Conduct audits of HR processes, systems, and documentation to ensure compliance with federal, state, and internal requirements.

HR Associate

Account Executive

• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business, including cold-calling
• Weekly travel to dealerships in your designated geography

Bilingual Territory Sales Representative

DevOps Engineer

• Ensure the availability, performance, and reliability of the LOS through proactive monitoring and incident response.
• Partner with product and engineering teams to define and maintain SLOs/SLAs, introduce error budgets, and drive accountability.
• Collaborate on architectural improvements aimed at increasing resilience, scalability, and observability.
• Lead incident analysis and postmortems, and implement preventive actions.
• Design, build, and operate infrastructure as code (IaC) using Terraform.
• Improve observability tooling and practices using Datadog, enhancing alerting, tracing, and system dashboards.
• Participate in on-call rotations and respond to production incidents.
• Automate operational processes and promote a DevOps culture across squads.

Senior Site Reliability Engineer – Contract

Compliance

• Own and continuously evolve the Company’s regulatory change management framework.
• Monitor and interpret federal and state regulatory developments, guidance, and enforcement trends.
• Lead and document regulatory impact assessments across origination, servicing, collections, repossession, disclosures, pricing, and privacy.
• Maintain a centralized regulatory inventory and change log, driving end-to-end implementation tracking.
• Partner with business owners to coordinate policy, procedure, system, and training updates.
• Collect and maintain implementation evidence and deliver clear management and Board reporting.
• Support and contribute to Compliance governance activities as needed.
• Lead compliance diligence for new state entry and expansion initiatives.
• Research and assess state-specific regulatory requirements, including licensing, rate and fee limits, disclosures, servicing, collections, repossession, and consumer protection laws.
• Partner with external counsel to validate interpretations and resolve complex requirements.
• Prepare state entry compliance assessments identifying key risks, gaps, and readiness requirements.
• Conduct regulatory due diligence for lending partners and support onboarding activities.
• Coordinate new license applications in partnership with the Licensing Compliance Analyst.

Senior Regulatory Change Lead

Business Development Rep

• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business
• Weekly travel to dealerships in your designated geography

Bilingual Business Development Representative

Program Manager

• Support the development and enhancement of next-generation credit programs, including market segment identification, competitor analysis, credit rule design, and integration of analytic models and scorecards.
• Partner closely with Technology and Data teams to support implementation of AI automation, APIs, and credit decisioning tools.
• Translate business needs into clear business requirements and contribute to project plans, timelines, and delivery milestones.
• Collaborate with operational departments (Sales, Credit, Funding, Servicing, and others) to improve program performance and customer outcomes.
• Manage and execute program initiatives from concept through launch, ensuring alignment with business objectives.
• Manage and execute decision rule engine.
• Monitor program performance using data and analytics; recommend optimizations based on results and risk trends.
• Contribute to credit policy, guidelines, and decision management frameworks across lending products.
• Prepare materials and present updates on program performance, risks, and initiatives to leadership.
• Coordinate with internal stakeholders to ensure effective communication, issue resolution, and on-time delivery of projects.
• Mentor junior team members or analysts as needed and contribute to a collaborative team culture.

Manager, Credit Program Management

People Operations

Associate, People Operations

QA Engineer

• Build and execute manual and automated test cases.
• Collaborate with other team members, build a long-term quality strategy and drive the successful implementation over time.
• Provide expertise on the grooming, estimating, and testing of the stories in a sprint.
• Support scrum team in the creation of proper test cases.
• Track and report bugs that have been found.
• Manage testing resources as needed to complete the sprint and overall epic goals.
• Develop smoke tests, sanity tests, performance, and reliability testing as needed.
• Provide quality metrics and expert insight into the health of the software.
• Use appropriate quality tools and infrastructure to scale and manage our testing effort.
• Enhance and improve the testing methodology for better results, increased productivity, and higher quality, becoming the QA expert in the team.

Quality Assurance Engineer – Contract

Payroll

• Payroll Administration (U.S. & Global)
• Process payroll for hourly, salaried, and 1099 employees, including reviewing timecards for accuracy.
• Partner with global payroll vendors to ensure timely and accurate payroll processing across international locations (e.g., validating employee data, pay changes, taxes, and statutory benefits).
• Maintain payroll documentation in accordance with country-specific compliance requirements.
• Support the setup of new tax accounts for U.S. states and assist with onboarding new countries as the company expands.
• Review and validate global payroll reports, funding requests, and tax filings.
• Ensure proper calculations of deductions, overtime, bonuses, commissions, and localized pay rules.
• Respond promptly to payroll-related questions from U.S. and global employees.
• Administer employee benefit programs, including enrollments, terminations, and life-event changes (Rippling).
• Manage annual open enrollment and ongoing benefits communication.
• Administer health & welfare plans, 401(k), workers’ compensation claims, STD/LTD, DBL, and leave of absence programs (including FMLA).
• Coordinate with global benefits vendors to support localized benefit offerings and maintain compliance with country-specific requirements.
• Ensure timely completion of annual benefits reporting (ACA, 1095, 5500).
• Conduct quarterly audits of state tax and unemployment accounts.
• Process biweekly updates between HR/benefits systems and the 401(k) provider (Empower).
• Complete quarterly 401(k) reconciliations and support 5500 filings.
• Manage W-2 administration, corrections, and state unemployment claims.
• Support the collection and maintenance of compliance documentation for global payroll operations (statutory forms, tax IDs, labor documentation).
• Provide payroll and benefits reporting as needed.

Payroll & Benefits Associate

Senior Quality Assurance Engineer

• Strategic Execution: Translate the COO’s vision into actionable roadmaps. You will own the "big picture" while ensuring no detail is missed across multi-departmental workstreams.
• Executive Presence & Communication: Serve as the primary point of contact for the C-suite on project health. You must be able to distill complex technical or operational roadblocks into clear, data-driven executive briefings.
• Stakeholder Diplomacy: Masterfully navigate "hard" stakeholders and competing departmental priorities. You will use influence, not just authority, to drive alignment between Engineering, Sales, and Compliance.
• PMO Evangelism: Act as a mentor and coach. Since many teams are unfamiliar with formal PM frameworks, you will "build the tracks while the train is moving," teaching others how to work within structured project environments.
• Technical & Risk Integration: Facilitate deep-dive sessions with Engineering and Credit Risk teams to ensure technical solutions are architecturally sound and compliant with financial regulations.
• High-Stakes Problem Solving: Step into ambiguous or high-pressure situations to resolve conflicts, re-allocate resources, and keep critical deadlines on track.

Senior Project Manager

Support Engineer

• Provide support for a cloud-based loan origination application.
• Lead investigation and resolution of complex production issues across applications, APIs, integrations, and databases.
• Coordinate and participate in high-severity incident response, including root cause analysis and post-incident reviews.
• Support production releases, post-release validation, and operational readiness.
• Own the end-to-end support process, including intake, triage, prioritization, escalation, resolution, and closure.
• Manage and prioritize support tickets using JIRA, JIRA Service Management, or similar tools, ensuring adherence to SLAs.
• Establish and continuously improve support workflows, escalation paths, and operating procedures.
• Identify recurring issues and partner with Engineering and Product teams to drive long-term fixes.
• Own support reporting and metrics, providing regular visibility into the health and performance of the support organization.
• Prepare and present weekly status reports covering ticket volume, severity trends, SLA performance, and key risks.
• Deliver executive-level metrics and summaries on a recurring cadence, highlighting trends, improvements, and areas of concern.
• Translate operational and technical data into clear, actionable insights.
• Serve as a primary point of contact for business stakeholders across Operations, Underwriting, and Funding teams.
• Communicate complex technical issues clearly to non-technical audiences.
• Mentor and guide junior support analysts, setting expectations and best practices.
• Act as a trusted partner to Engineering and Product teams.

Claims Associate

Project Manager

HR Associate

Bilingual Territory Sales Representative

Senior Site Reliability Engineer – Contract

Senior Regulatory Change Lead

Bilingual Territory Sales Representative

Bilingual Business Development Representative

Manager, Credit Program Management

Associate, People Operations

Quality Assurance Engineer – Contract

Payroll & Benefits Associate

Senior Quality Assurance Engineer

Senior Project Manager

Senior Application Support Analyst