First Help Financial

Inside Sales

• Follow-up with dealers on all eligible applications after approval
• Negotiate with dealerships to win as many deals as possible with best possible terms for FHF (maximize FHF’s “win-rate” for approved applications)
• Travel required to dealerships based on assigned market needs
• Assist the dealer as single point of contact for all communication with internal FHF teams
• Monitor dealer behavior to pick up red flags for dealer risk
• Support Outside Sales team with specific dealer-related initiatives to increase volume
• Support Servicing and Collections team to handle dealer complaints or other conflicts
• Manage the list of open applications to ensure timely follow-ups with dealers
• Overall, manage all aspects of dealer communication across various internal FHF stakeholders to ensure a seamless experience for dealers

Bilingual Inside Sales Associate

Account Executive

• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business, including cold-calling
• Weekly travel to dealerships in your designated geography

Bilingual Territory Sales Representative

QA Engineer

• Build and execute manual and automated test cases
• Collaborate with other team members, build a long-term quality strategy and drive the successful implementation over time
• Provide expertise on the grooming, estimating, and testing of the stories in a sprint
• Support scrum team in the creation of proper test cases
• Track and report bugs that have been found
• Manage testing resources as needed to complete the sprint and overall epic goals
• Develop smoke tests, sanity tests, performance, and reliability testing as needed
• Provide quality metrics and expert insight into the health of the software
• Use appropriate quality tools and infrastructure to scale and manage our testing effort
• Enhance and improve the testing methodology for better results, increased productivity, and higher quality, becoming the QA expert in the team

Senior Quality Assurance Engineer – Contract

Backend Engineer

• Design, develop, and maintain back-end applications using Java (Spring Boot), Python, AWS.
• Deal with both serverless and server-based applications understanding what comes into account when using each one.
• Build and manage RESTful APIs for seamless data exchange between front-end and back-end systems.
• Design and optimize SQL/NoSQL databases (MongoDB, Redis, OracleDB preferred).
• Implement and manage real-time data streaming using AWS Kinesis Data Streams (KDS).
• Write clean, well-documented, and testable code to ensure high quality and maintainability.
• Work independently with minimal supervision and collaboratively, thriving in an ambiguous and fast-paced environment on a high performance team.
• Stay up-to-date with modern technologies considering best practices like SOLID, Clean Code.
• Be a team player.

Software Engineer, Java/Python

• Design, develop, and implement machine learning models to solve complex business problems such as risk prediction, customer segmentation, and process optimization.
• Collaborate with engineering, data team, and business stakeholders to define project objectives, success metrics, and data requirements.
• Clean, preprocess, and transform large and complex datasets for model training and validation.
• Develop and maintain scalable machine learning pipelines for training, testing, and deployment in production environments.
• Optimize model performance through feature engineering, hyperparameter tuning, and validation techniques.
• Integrate machine learning solutions into existing applications and systems using APIs or microservices.
• Monitor, maintain, and improve models post-deployment to ensure accuracy and business relevance.
• Document technical processes and communicate findings and results to both technical and non-technical audiences.
• Stay current with emerging technologies, tools, and methodologies in AI and machine learning.

Machine Learning Engineer, Python, SQL

Marketing

• Review reports and photos of vehicles to assess damage and overall condition
• Input and track Sales information in Leapfrog
• Update and maintain auction statuses in AutoIMS
• Input receipt of post-sale checks
• Audit and send required documents for Gap/Warranty Cancellations
• Maintain post-sale document uploads
• Verify insurance coverage on recovered vehicles
• Assist with title tracking in the Allstate portal and Remarketing dashboard
• Assist Remarketing team with any other duties

Remarketing Support Associate

• Manage loan originations and cultivate strong relationships with auto dealerships across the territory
• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business, including cold-calling
• Weekly travel to dealerships in your designated geography and extensive field-based client meetings
• Report to Regional Sales Manager
• Represent First Help Financial in San Antonio, McAllen, Harlingen and Del Rio territories

• Manage loan originations and cultivate relationships with auto dealerships across the territory
• Build and maintain strong relationships with current and prospective auto dealerships
• Serve as the primary point of contact for dealership accounts
• Educate dealerships on FHF services
• Prospect auto dealerships for future business, including cold-calling
• Weekly travel to dealerships in designated geography
• Report to Associate Director, Sales
• Participate in sales training and ongoing career development programs

Administrative Assistant

• Apply client payments to appropriate system
• Process PayNearMe and Money Gram payments daily
• Handle refunds in a timely manner
• Verify and process ACH transactions, set up automatic payments, and integrate bank details into the internal platform
• Prepare Excel reports for payment waivers and reversals
• Collaborate with Accounting and Funding departments and external vendors
• Investigate and resolve unusual payment patterns
• Report to Servicing Operations Manager; work Monday–Friday 9:00am–5:30pm EST
• Remote role (anywhere in the US)

Administrative Assistant, Payments

• Entering loan payments, repo sales, and service cancellation refunds into our loan management system on a daily basis
• Recording and tracking payments, updating spreadsheets and other accounting databases accordingly
• Preparing documents for external audit, as well as assisting with other side projects from time to time
• Perform other duties as assigned by Accounting Team Lead
• Report to Accounting Team Lead; temporary three (3) month assignment

Accounting Administrative Assistant

Data Scientist

• Design and develop analytical infrastructure to monitor portfolio performance including KPI dashboards, reports and other tools.
• Derive analytical insights from portfolio data and evaluate risk profile trends.
• Conduct analysis on impact on portfolio due to changes in the macroeconomic factors and make business recommendations
• Develop metrics to monitor and improve collector effectiveness along several key Servicing dimensions
• Formulate actionable tasks to lower delinquency rates, losses and roll-rates
• Champion operational process improvements to leverage technology & analytical tools as appropriate. Standardize & automate reports generation.
• Partner with Servicing Operations team to leverage analytics to develop superior operational processes
• Partner with Technology team for evaluation and roll out of cutting-edge innovation in financial technology.
• Coordinate with Risk team to refine existing underwriting models and build newer risk models
• Support C-level executives with ad hoc analyses to address specific business problems.

Associate, Risk Data Science

• Territory Sales Representative covering San Antonio, McAllen, Harlingen and Del Rio, TX
• Manage loan originations and cultivate relationships with auto dealerships
• Build and maintain strong relationships with current and prospective dealerships
• Serve as primary point of contact for dealership accounts (phone, text, email)
• Educate dealerships on services and prospect for new business, including cold-calling
• Weekly travel to dealerships in designated geography; reimbursed for car travel
• Report to Regional Sales Manager
• First Help Financial provides auto loans to the underserved with tri-lingual support and strong year-over-year growth