First Help Financial

Product Manager

• Partner with Subject Matter Experts, operational leaders, and business users to develop a deep understanding of product features, workflows, and business needs.
• Collaborate with product, design, and engineering teams to define and evolve product strategy in the auto finance and loan servicing domain.
• Own and manage the product backlog, ensuring priorities align with business goals and customer impact.
• Write clear, actionable user stories with well-defined acceptance criteria.
• Facilitate backlog grooming, sprint planning, and other Agile ceremonies to drive efficient delivery.
• Act as the primary liaison between stakeholders and engineering teams, ensuring clarity, alignment, and timely decision-making.
• Translate complex business requirements into scalable technical solutions.
• Monitor product performance, gather feedback, and continuously iterate to improve outcomes.
• Work closely with Product Management during the initial 6 to 12 months to ramp up on domain and product knowledge, then take ownership of specific product areas.

Product Owner – Brazil

Backend Engineer

• Design, develop, and maintain back-end applications using Java (Spring Boot), Python, AWS.
• Deal with both serverless and server-based applications understanding what comes into account when using each one.
• Build and manage RESTful APIs for seamless data exchange between front-end and back-end systems.
• Design and optimize SQL/NoSQL databases (MongoDB, Redis, OracleDB preferred).
• Implement and manage real-time data streaming using AWS Kinesis Data Streams (KDS).
• Write clean, well-documented, and testable code to ensure high quality and maintainability.
• Work independently with minimal supervision, thriving in an ambiguous and fast-paced environment.
• Stay up-to-date with modern technologies considering best practices like SOLID, Clean Code.

Software Engineer, Java – Contract

Account Executive

• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business, including cold-calling
• Weekly travel to dealerships in your designated geography

Bilingual Territory Sales Representative

Territory Sales Representative

Bilingual Territory Sales Representative, South Chicago

• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business
• Weekly travel to dealerships in your designated geography

Financial Planning and Analysis

• Act as primary finance business partner to multiple business units, connecting operational outcomes with financial metrics.
• Support annual budgeting, quarterly forecasting, and long-range planning processes.
• Prepare and analyze monthly, quarterly, and ad-hoc financial reports, including variance analysis against budget and forecast.
• Partner with business leaders to understand drivers of performance and provide financial insights.
• Assist in the preparation of executive, board, and leadership-level reporting.
• Analyze revenue, costs, profitability, and key business metrics to support strategic decisions.
• Build and maintain financial models to evaluate business scenarios and initiatives.
• Ensure data accuracy, consistency, and integrity across financial reports and analyses.
• Collaborate cross-functionally with Accounting, Operations, Strategy, and other teams.

Senior Financial Planning and Analysis – FP&A

Project Manager

• Help build a PMO
• Support the design and evolution of core PMO frameworks, including planning frameworks, intake, prioritization, and execution standards
• Build scalable operating mechanisms that improve clarity, accountability, and execution quality across teams and organizations
• Identify gaps in how the organization operates and implement solutions that raise the bar across teams
• Lead execution of the company’s most critical, cross-functional initiatives across Operations, Finance, Sales, Compliance, and Technology
• Take ownership of complex, high-stakes workstreams that require coordination across multiple senior stakeholders
• Drive clarity in ambiguous environments by defining scope, ownership, timelines, and success criteria
• Proactively manage risks, resolve blockers, and ensure delivery against company priorities
• Partner with senior leaders to shape how progress, risks, and outcomes are communicated
• Step into high-visibility workstreams that require clear, structured communication and strong business context
• Contribute to executive-level updates by synthesizing inputs from across functions into cohesive narratives
• Translate complex work into insights that support decision-making
• Partner with business leaders to define and refine KPIs tied to strategic priorities
• Ensure initiatives are clearly connected to measurable outcomes and business impact
• Bring structure to how performance is tracked, reviewed, and acted on across teams
• Act as a trusted partner to senior leadership, influencing decisions and driving alignment across competing priorities
• Lead high-stakes conversations with clarity and confidence
• Operate with a high degree of independence while staying closely aligned with PMO leadership.

Principal Project Manager

Claims Specialist

• Review, process, and adjudicate GAP claims in accordance with company guidelines and contract terms
• Communicate with customers, insurance carriers, dealerships, and third-party administrators to obtain required claim documentation, including settlement letters, payment histories, police reports, and loan information
• Calculate GAP deficiencies and validate claim eligibility and payment amounts
• Submit claims to GAP administrators and follow through to resolution
• Monitor claim status and proactively follow up to ensure timely completion and payment
• Update internal CRM systems with claim status, documentation, and detailed notes
• Investigate and resolve discrepancies related to insurance settlements, loan balances, and claim eligibility
• Provide professional customer service by responding to inquiries related to GAP claim status and outcomes
• Identify trends and assist management in improving GAP claim workflows, recovery rates, and operational efficiency
• Ensure compliance with company policies, audit requirements, and regulatory standards

Claims Associate

• Coordinate project planning, execution, and monitoring to ensure timely and successful project delivery.
• Manage project scope, timelines, and resources, while keeping stakeholders informed of project progress.
• Identify risks and develop mitigation strategies to safeguard project objectives.
• Collaborate with cross-functional teams including product, engineering, and compliance to facilitate seamless project execution.
• Prepare and maintain comprehensive project documentation, including project plans, status reports, and meeting minutes.
• Evaluate project performance and implement improvements for future projects.
• Serve as the main point of contact for project-related inquiries and updates.

Human Resources

• Serve as a point of contact for employees regarding HR‑related questions and issues.
• Foster a positive employee experience by resolving issues promptly and effectively.
• Support the development and delivery of employee engagement initiatives.
• Co‑lead weekly new‑hire orientation sessions with the People Operations team.
• Conduct exit interviews with departing employees and document feedback.
• Assist with socialization and engagement programs owned by the HR department.
• Support management training programs and coordinate logistics for company‑wide events.
• Serve as the primary contact for various HR systems, including the HRIS, rewards and recognition platform, learning management system, and company travel system.
• Manage relationships with employee engagement vendors and assist with due diligence and vendor selection processes.
• Generate basic HRIS reports and help maintain accurate data across systems.
• Assist in implementing and delivering training across multiple HR and professional topics.
• Act as a point of contact for the learning management system (Juno Journey).
• Support the monitoring and evaluation of training program effectiveness.
• Communicate and help administer HR policies and procedures.
• Maintain accurate and up‑to‑date employee records.
• Conduct audits of HR processes, systems, and documentation to ensure compliance with federal, state, and internal requirements.

Product Owner – Brazil

Software Engineer, Java – Contract

Bilingual Territory Sales Representative

Bilingual Territory Sales Representative

Territory Sales Representative

Territory Sales Representative

Bilingual Territory Sales Representative, South Chicago

Territory Sales Representative

Senior Financial Planning and Analysis – FP&A

Territory Sales Representative

Principal Project Manager

Claims Associate

Project Manager

HR Associate

Bilingual Territory Sales Representative