Insurance – Total Loss Associate

First Help Financial

Insurance/Total Loss Associate resolving both potential and confirmed total loss claims for First Help Financial. Collaborating with various teams to ensure timely completion of claims.

Posted 6/10/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Record, track, and follow up with insurance and claim-handling companies
Maintain accurate and complete claim records
Investigate reported collision events, including impound, skip tracing, and customer service inquiries.
Collaborate directly with the Loss Mitigation, Insurance, and Ancillary teams.
Prepare requested claim documentation.
Collect all necessary documentation from insurance providers.
Process and file total loss payments.
Manage claim-related documents.
Investigate issues throughout the claim lifecycle.
Assist with lienholder claims as required.
Handle other assigned projects.

Requirements

What you’ll need

1+ year of experience in Insurance or total loss claims
Excellent communication skills
Ability to multitask, self-reliant
Experience working remotely (WFH)
Capacity to conduct research beyond the immediate scope
Proficient knowledge of Excel, Teams and Outlook

Benefits

Comp & perks

Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
Paid vacation
401(k) match
Tuition reimbursement
Social activities
Monthly lunches
Robust employee recognition and talent development program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claim handlingtotal loss claimsdocumentation preparationinvestigationrecord keeping

Soft Skills

communicationmultitaskingself-relianceresearch capacity