Senior Manager, Business Operations

First Help Financial

Senior Manager driving operational excellence at First Help Financial. Engaging in strategic decision-making and cross-functional initiatives for business growth.

Posted 5/12/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $140,000 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Serve as a strategic partner to executive leadership, shaping long-term direction and contributing to enterprise-level decision making
Own the analytical foundation and narrative for board-facing decisions, ensuring strategies are supported by rigorous analysis and sound business logic
Evaluate key drivers including unit economics, portfolio performance, and operational trade-offs, and provide actionable recommendations
Partner with Finance on forecasting, scenario analysis, and financial planning for strategic initiatives
Design, implement, and continuously improve the company’s operating model, including business reviews, quarterly planning, and executive reporting
Manage prioritization processes to ensure alignment with business objectives as the organization scales
Develop and enhance reporting frameworks, dashboards, KPIs, and scorecards to provide a consistent view of performance
Lead company-wide initiatives that span multiple functions, including Operations, Finance, Compliance, and Technology
Translate executive priorities into structured plans with clear scope, ownership, timelines, and success metrics
Ensure alignment between business requirements and technical execution by connecting strategy with delivery
Leverage data and analytics to inform decision making, build insights, and support leadership priorities
Identify trends and emerging risks across the business and proactively highlight areas requiring attention
Build strong relationships across leadership and functions, acting as a trusted partner in solving complex challenges
Operate with a high degree of autonomy while maintaining close alignment with PMO leadership

Requirements

What you’ll need

6+ years of experience in business operations, strategic finance, consulting, banking, or a related field, with demonstrated ownership of strategic initiatives
Preferred experience in auto lending or consumer lending, with familiarity across originations, credit, and servicing
Proven ability to partner with senior leadership and contribute informed perspectives on complex business challenges
Experience building or scaling programs, processes, or reporting frameworks from the ground up
Strong execution skills with the ability to establish clarity, structure, and accountability while avoiding unnecessary complexity
Advanced analytical capabilities, with experience working across operational and financial data to generate actionable insights
Proficiency in analytical tools and technologies, including Excel and spreadsheet modeling, business intelligence platforms such as Tableau or Power BI, and familiarity with SQL or related data querying tools preferred
Excellent written communication skills, with the ability to synthesize complex information into clear, concise, and leadership-ready materials
Ability to operate effectively in ambiguous, fast-paced environments with a focus on outcomes and decision-making
Strong interpersonal and collaboration skills, with the ability to navigate cross-functional priorities
Hands-on approach and willingness to independently develop analyses, materials, and deliverables as needed

Benefits

Comp & perks

Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.

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Hard Skills & Tools

business operationsstrategic financeconsultingbankinganalytical capabilitiesreporting frameworksfinancial planningscenario analysisdata analyticsSQL

Soft Skills

strategic partnershipexecutive communicationexecution skillsinterpersonal skillscollaborationproblem-solvingautonomyadaptabilityclarityaccountability