Bilingual Credit Reporting and Disputes Associate, Portuguese

First Help Financial

Credit Reporting and Disputes Associate at First Help Financial resolving customer complaints and disputes. Collaborating with teams and ensuring compliance with regulations in a fast-paced environment.

Posted 4/22/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Research, investigate, and resolve customer complaints and credit reporting disputes and received through multiple channels, including phone, written correspondence, and eOSCAR
Partner with subject matter experts across the organization to research issues, validate findings, and drive effective resolution
Communicate with customers by phone and in writing to gather relevant information, explain findings, and provide timely status updates and resolutions
Accurately document disputes and complaints throughout the lifecycle, maintaining complete and well‑organized records to support regulatory compliance and audit requirements
Identify and escalate complex cases, emerging risks, or adverse trends to management in a timely manner
Ensure ongoing compliance with applicable federal and state laws and regulations, including FCRA, ECOA, UDAAP, Fair Lending, and other consumer protection requirements; remain current on regulatory developments and industry best practices
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Associate’s degree in business or a related field
Minimum 3+ years of experience in financial services, with exposure to credit reporting, consumer complaints, or regulatory compliance strongly preferred
A self‑starter mindset with the ability to independently exercise sound judgment while working within established policies, procedures, and regulatory requirements
Strong written and verbal communication skills, with the ability to explain findings, document investigations clearly, and collaborate effectively with internal partners
Demonstrated ability to manage multiple priorities, work independently, and stay organized in a fast‑paced, deadline‑driven environment
A positive, solution‑oriented attitude and willingness to roll up your sleeves to help teammates and support shared outcomes
Proficiency in Portuguese and Spanish (required)

Benefits

Comp & perks

Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in *you*.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

credit reportingregulatory compliancedocumentationinvestigationdispute resolutioncustomer servicedata analysisrecord keepingproblem solvingmultilingual communication

Soft Skills

written communicationverbal communicationorganizational skillsindependent judgmentcollaborationtime managementsolution-oriented attitudeself-starter mindsetadaptabilityteam support

Certifications

Associate’s degree