Financial Conduct Authority

Operations

• Delivering high-quality support service to EMO, K&L team and Op Ex team
• Responsible for managing day-to-day correspondence
• Coordinate knowledge-sharing events for the Forensic Investigators Network
• Efficiently plan, organize, and coordinate training courses and know-how sessions
• Maintaining and updating records within the FCA Intact system

Business Support Specialist – Operational Excellence

Manager

• Developing and delivering effective supervisory strategies to address key risks of harm and considering interventions where appropriate
• Engaging with the senior management of firms and influencing them to deliver better customer outcomes, including discussions regarding the culture, business model, governance and systems and controls within their firms
• Forming sound judgement on a variety of regulatory topics and communicating this clearly and succinctly to internal and external stakeholders
• Working collaboratively and building strong relationships with internal stakeholders and key external stakeholders such as the Prudential Regulation Authority, overseas regulators and trade bodies
• Leading and motivating the team to deliver - ensuring the team has the right people and skills to deliver its goals, supporting the development of staff to meet personal and corporate goals, and actively managing talent in the team
• Playing an intrinsic part in the division's leadership and management team and direct line management for team members, including setting appropriate deliverables and managing performance

Retail Banking – Fixed Firm Manager

Analyst

• Collaborate with stakeholders to understand CRM system change and implementation requirements
• Design and facilitate workshops and engagement activities to define change scope, impact, and support requirements
• Manage rollout, prioritisation, and scheduling for operational and technical change relating to casework activity
• Making implementation and change strategy recommendations to senior stakeholders
• Own the end-to-end user experience, minimising user effort
• Support end user adoption from design, delivery, and implementation
• Manage the deployment process and timings of CRM system change

Workflow Change & Implementation Analyst

Product Manager

• Lead cloud project delivery by guiding teams through end-to-end execution—balancing timelines, budgets, and quality
• Co-create project goals with stakeholders, ensuring clarity, alignment, and shared ownership
• Drive structured planning and risk management, tracking progress and addressing challenges early
• Support and coordinate cross-functional teams to deliver seamless cloud solutions
• Enhance Amazon Cloud platform, focusing on performance, resilience, and security
• Embed reliability and learning, applying SRE practices, refining SLAs/SLOs, and documenting improvements

Lead Analyst, Cloud Product

Compliance

• Overseeing and ensuring effective planning and executing the delivery of the Grid to ensure its published on time and to a high standard
• Maintaining, improving and developing dashboards to visualise information and data by taking ownership of the team’s data strategy and making sure our processes deliver high quality management information, analysis tools, external reporting and data visualisation
• Shaping and delivering long-term automation of the Grid, ensuring we continue to develop our use of data and adopt new tools (including AI) and processes to create the best products we can
• Taking forward tasks and prioritising workload, spotting emerging issues and making informed judgements about when to escalate them and when needed, Pivoting to support other deliverables across the team
• Working closely with colleagues to deliver high-quality outputs, while achieving continuous improvements, as well as working effectively with external stakeholders to deliver our overall objectives
• Developing high-quality papers and proposals for Executive committees, CEO forums, and for external communication

Cross-Cutting Policy Associate – Regulatory Initiatives, Grid and Data

Communications

• Guide and develop the Internal Communications function, with line management responsibility for three direct reports
• Shape team identity and introduce best practice and new ways of working
• Drive team development and upskilling to deliver high-impact internal communications
• Champion innovative, insight-led, multi-channel communications and a campaign mindset
• Provide strategic counsel and trusted guidance to senior leaders including the Chief Executive, Chair and Director of Communications
• Support high-profile and sensitive communications projects, including crisis response, major announcements and organisational transformation
• Act as part of the Comms Senior Management Team, deputising for the Head of Department and representing the team at ExCo, project boards and senior committees

Senior Manager, Internal Communications

Insurance

• We are looking for a Senior Associate to join the Department working in one of our Portfolio Delivery teams. You'll play an integral role in delivering the supervisory strategy and workplan for our Life Insurance and Funeral Plan firms. You will also have the opportunity to contribute to reactive issues across the wider Department and Division.
• Identify and mitigate conduct and prudential risks in insurance firms and markets, escalating as and when appropriate
• Devising the content and leading meetings with firms' senior executives; overseeing firm actions and mitigation programmes
• Review information provided by firms and other external sources to draw out and present key information
• Use experience, knowledge and judgement to make risk-based decisions under supervision
• Responsible for ensuring that INTACT (the FCA’s case handling system) is kept updated and provides a clear record of case and firm work plan history and progression
• Have strategies to progress cases in a varied caseload with changing priorities