Business Operations Analyst – Capabilities & Controls

Financial Conduct Authority

Business Operations Analyst supporting governance, risk and controls at the FCA, the UK financial services regulator. Improving operational processes, assurance and decision-making across Authorisations.

Posted 8/4/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £53,800 - £69,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong governance, risk management, and quality assurance capabilities while effectively collaborating across teams to drive operational improvements and manage risks. Possesses excellent communication and organizational skills to prioritize tasks and deliver accurate, well-structured work.

Highest-signal resume keywords

GovernanceRisk ManagementStakeholder EngagementAnalytical SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationAttention to DetailProactive ApproachProblem-SolvingRelationship Building

Industry Keywords

Quality AssuranceBusiness ImprovementOperational RisksOperational FunctionsContinuous Improvement

About the role

Key responsibilities & impact

Support work across the Capabilities and Controls team, including governance, risk, controls, quality assurance, business improvement and implementation
Work with colleagues across teams to understand operational issues, identify themes and support practical improvements
Ensure actions, risks, decisions and dependencies are clearly owned, tracked, progressed and followed through
Prioritise activity, identify issues needing attention and escalate matters appropriately
Support governance forums by preparing updates and papers, coordinating inputs and following up on agreed actions
Help teams identify, assess and manage operational risks proportionately

Requirements

What you’ll need

Experience working with stakeholders across different teams or functions
Clear written and verbal communication skills
Strong organisational skills and ability to manage varied workloads, prioritise tasks and meet deadlines
Good judgement to identify key issues and escalate appropriately
Proactive, delivery-focused approach with confidence taking ownership
Strong attention to detail and ability to produce accurate, well-structured work
Confident and engaging communication style
Ability to build positive relationships and influence constructively
Ability to work across operational functions and connect teams, processes, risks and priorities
Strong analytical and problem-solving skills
Ability to identify themes, spot gaps and turn insight into practical action
Flexibility, resilience and continuous improvement mindset
Willingness to support different areas as priorities evolve

Benefits

Comp & perks

25 days annual leave plus bank holidays
Hybrid model
Non-contributory pension (8–12% depending on age)
Life assurance at eight times your salary
Private healthcare with Bupa
Income protection
24/7 Employee Assistance
35 hours of paid volunteering annually
Flexible benefits scheme
Part-time and job sharing options where applicable