Finance of America

Manager

• Owns overall management, relationship and coordination with sub servicing vendor
• Builds dynamic relationship with vendor while driving focus to maximize portfolio performance
• Monitors vendor performance and facilitates discussions around performance/process improvement
• Conducts monthly portfolio performance reviews with sub servicing vendor
• Partners with internal stakeholders to drive key initiatives and change with vendor

Servicer Performance Manager

Product Manager

• Responsible for leading the strategy, development, and optimization of reverse mortgage and other home equity products across digital channels.
• Transforms the customer experience through technology, data, and design, and drives innovation in financial services by delivering intuitive, secure, and high-performing digital solutions.
• Defines and executes product strategies that leverage digital platforms (web, mobile, APIs) to deliver seamless financial experiences.
• Owns the roadmap for the digital experience and works closely with Marketing to define problems to be solved.
• Works closely with Marketing and Design to use customer insights, behavioral data, and UX best practices to continuously improve product usability, engagement, and satisfaction.
• Partners with engineering and design teams to build scalable, resilient, and user-friendly financial solutions and facilitate grooming and planning with engineering teams.
• Leads cross-functional teams in Agile environments to deliver iterative improvements and rapid innovation.
• Develops clear user stories with clearly defined acceptance criteria.
• Ensures consistent product performance and experience across all digital touchpoints, including mobile apps, websites, and third-party platforms.
• Analyzes product usage, conversion funnels, and customer feedback to inform roadmap priorities and feature enhancements.
• Collaborates with legal, compliance, and risk teams to ensure digital products meet regulatory standards and security requirements.
• Works closely with Marketing Team members to develop solutions focused on improving digital reach and conversion.
• Performs other duties as assigned.

Digital Product Manager

General Counsel

• Responsible for providing legal guidance, consultation to various business functions
• Provides support and assists in protecting all departments in the company regarding regulatory matters, related legal and compliance matters
• Drafts, reviews, and approves policies and procedures, and other legal documents and provides feedback on legal issues relating to compliance monitoring
• Anticipates and identifies legal issues and counsels management in order to develop legal strategies and solutions; assists management with evaluating legal risk factors involved in business decisions
• Reviews contracts, leases, and other legal documents, as well as internal policies and procedures; researches legal issues and recommends revisions as necessary
• Oversee and manage internal and external counsel where appropriate
• Reviews, researches, interprets, and prepares both written and oral opinions on a wide variety of legal issues
• Represents the company in connection with the preparation and negotiation of various contracts and agreements, including principally vendor contracts and consumer loan documents
• Assists in protecting an organization's legal interest and maintaining its operations within the scope established by law

Associate General Counsel

Performance Marketing

• Responsible for the execution, management, and strategic growth of paid search efforts across Google Ads and Microsoft Ads platforms
• Works closely with other channel managers to coordinate integrated marketing strategies
• Identifies trends, tests new strategies, and brings forward innovative ideas to improve performance and scale acquisition volume
• Executes and optimizes campaigns across Google Ads and Microsoft Ads with a focus on lead generation and ROI
• Builds and manages channel-specific roadmaps that align with business goals and seasonal strategies
• Monitors campaign pacing daily/weekly to ensure alignment with monthly volume and budget targets
• Collaborates closely with analytics teams to build dashboards, review attribution models, and develop reporting for key stakeholders
• Partners with web developers and product managers to implement tracking, tagging, and landing page optimizations
• Contributes to integrated campaign planning by working in close coordination with other digital channel managers
• Conducts regular competitive research, keyword mining, and search query analysis to identify growth opportunities
• Designs and runs structured A/B tests on copy, match types, bidding strategies, and landing pages
• Leverages pivot tables and other Excel tools to manipulate data sets, uncover insights, and make informed optimizations
• Stays current on search engine updates, policy changes, and emerging technologies relevant to paid search strategy

Manager, Paid Search

• Responsible for strategic leadership, execution, and optimization of all paid media initiatives to drive customer acquisition, lead generation, and revenue growth
• Oversees campaign performance across Meta, YouTube, programmatic display, and Connected TV (CTV)
• Manages media planning, budget allocation, performance analytics, and creative collaboration to ensure every campaign delivers measurable value
• Develops and executes paid media strategies that align with business acquisition and revenue goals
• Leads, manages, and mentors the paid media team, ensuring alignment with growth, testing, and ROI objectives
• Drives structured testing and optimization processes across platforms, including creative testing, bidding strategies, audience targeting, and placements
• Partners with creative teams to scale the volume and performance of ad creative
• Owns budget allocation, pacing, and forecasting across all paid media channels
• Collaborates cross-functionally with CRM, Marketing Operations, and Compliance to ensure full-funnel campaign alignment and regulatory adherence
• Evaluates campaign performance across channels and develops data-informed recommendations

Director, Paid Media

Customer Support

• Responsible for serving as the Single Point of Contact
• Builds strong, long-term relationships with customers
• Performs high-touch phone engagement and proactive outreach
• Investigates and resolves complex customer issues and escalations
• Monitors customer activity for continued compliance to loan agreement
• Ensures timely resolution of customer concerns and high satisfaction
• Proactively identifies risks and ensures effective reporting

Servicer Performance Manager

Digital Product Manager

Associate General Counsel

Manager, Paid Search

Director, Paid Media

Customer Service Representative