Customer Service Representative
Finance of America
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $50,000 - $70,000 per year
About the role
- Responsible for serving as the Single Point of Contact
- Builds strong, long-term relationships with customers
- Performs high-touch phone engagement and proactive outreach
- Investigates and resolves complex customer issues and escalations
- Monitors customer activity for continued compliance to loan agreement
- Ensures timely resolution of customer concerns and high satisfaction
- Proactively identifies risks and ensures effective reporting
Requirements
- Minimum 5 years of experience in customer service
- Strong problem-solving and analytical abilities
- Ability to conduct research and risk analysis
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Excellent written and verbal communication skills
- Strong ability to identify process improvements
- Ability to take initiative, work autonomously
Benefits
- health insurance
- dental
- vision
- life insurance
- paid time-off benefits
- flexible spending account
- 401(k) with employer match
- ESPP
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
problem-solvinganalytical abilitiesresearchrisk analysisprocess improvementsMicrosoft Office SuiteExcelWordOutlook
Soft Skills
customer servicecommunication skillsinitiativeautonomyrelationship buildingconflict resolutionproactive outreachcustomer engagementrisk identificationsatisfaction focus