Finance of America

Digital Product Manager

Finance of America

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $109,600 - $182,600 per year

About the role

  • Responsible for leading the strategy, development, and optimization of reverse mortgage and other home equity products across digital channels.
  • Transforms the customer experience through technology, data, and design, and drives innovation in financial services by delivering intuitive, secure, and high-performing digital solutions.
  • Defines and executes product strategies that leverage digital platforms (web, mobile, APIs) to deliver seamless financial experiences.
  • Owns the roadmap for the digital experience and works closely with Marketing to define problems to be solved.
  • Works closely with Marketing and Design to use customer insights, behavioral data, and UX best practices to continuously improve product usability, engagement, and satisfaction.
  • Partners with engineering and design teams to build scalable, resilient, and user-friendly financial solutions and facilitate grooming and planning with engineering teams.
  • Leads cross-functional teams in Agile environments to deliver iterative improvements and rapid innovation.
  • Develops clear user stories with clearly defined acceptance criteria.
  • Ensures consistent product performance and experience across all digital touchpoints, including mobile apps, websites, and third-party platforms.
  • Analyzes product usage, conversion funnels, and customer feedback to inform roadmap priorities and feature enhancements.
  • Collaborates with legal, compliance, and risk teams to ensure digital products meet regulatory standards and security requirements.
  • Works closely with Marketing Team members to develop solutions focused on improving digital reach and conversion.
  • Performs other duties as assigned.

Requirements

  • Minimum 5 years of product owner, product management, or related experience.
  • Experience with digital products in financial services or fintech.
  • Strong understanding of UX/UI principles, customer journey mapping, and digital analytics.
  • Experience with tools such as Google Analytics, Figma, Jira, Confluence, and CMS platforms.
  • End-to-end project management expertise and knowledge of Microsoft Project or similar project management software tools.
  • Experience managing initiatives with corporate-wide processes or large-scale impact.
  • Demonstrated ability to influence and negotiate with individuals outside of span of control.
  • Ability to take initiative, work autonomously, and drive projects forward to completion.
  • Agile proficiency.
  • Experience with web development, A/B testing, and customer segmentation.
  • Knowledge of mobile-first design and responsive web development.
  • Ability to translate complex financial concepts into intuitive digital experiences.
  • Strong problem solving skills.
  • Ability to work in matrixed organization and impact change.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time-off benefits
  • Flexible spending account
  • 401(k) with employer match
  • Employee Stock Purchase Plan (ESPP)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementUX/UI principlescustomer journey mappingdigital analyticsweb developmentA/B testingcustomer segmentationmobile-first designresponsive web developmentproject management
Soft Skills
influencenegotiationinitiativeautonomyproblem solvingcross-functional collaborationdriving projects forwardadaptabilitycommunicationleadership