Filigran

Customer Success Manager

• Filigran develops open-source solutions for proactive cyber threat management, trusted by over 6,000 organizations
• Senior Customer Success Manager responsible for customer success and satisfaction across EMEA
• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
• Build strong, proactive relationships with EMEA customers
• Identify and support upsell and cross-sell opportunities with Sales
• Coordinate with internal teams to resolve customer issues and collaborate with Customer Support Engineers
• Collect and share customer feedback to improve product and service quality
• Track success metrics and use data to inform customer strategy and engagement

Senior Customer Success Manager

• Filigran, founded in October 2022, revolutionizes cyber threat management with proactive open-source solutions trusted by over 6,000 organizations worldwide
• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
• Build strong, proactive relationships with customers in the Americas
• Identify and support opportunities for upsell and cross-sell in partnership with Sales
• Coordinate with internal teams to resolve customer issues quickly and effectively
• Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
• Collect and share customer feedback to improve product and service quality
• Track success metrics and use data to inform customer strategy and engagement

Manager

• Develop & Formalize the Technology Alliance Program: Lead the creation of strategy, processes, presentation and partnership contracts for Filigran’s technology alliances.
• Drive Ecosystem Growth: Expand our tech integrations ecosystem and maintain a marketplace that connects Filigran customers and community users with relevant intelligence sources and promotes partner exposure.
• Manage Partner Relationships: Oversee the lifecycle of technology partnerships, from qualification and integration to ongoing collaboration, joint marketing and co-selling.
• Cross-Functional Collaboration: Work with product, technical, sales, and marketing teams to prioritize integrations, drive joint go-to-market initiatives, and support lead generation.
• Technical Leadership & Support: Provide partners with technical guidance on Filigran’s offerings, access to resources, and oversee partner lead integrations.
• Measure Partner Contributions: Establish KPIs to assess partner contributions, track revenue and deal flow from partners, and identify growth opportunities.
• CRM & Market Data Management: Ensure accurate tracking of customer tech adoption in the CRM and provide data-driven insights for strategic decisions.

Senior Customer Success Manager

Senior Customer Success Manager

Technology Alliances Manager