Filigran

Account Manager

• Build and maintain a strategic map of technology partners relevant to OpenCTI, OpenAEV, and XTM One based on customer demand, competitive gaps, and market trends.
• Act as the primary liaison between Revenue/Solution Engineering and partner engineering teams to translate active deal requirements into connector specifications.
• Package technical alliances into sellable value propositions: joint solution briefs, battlecards, and reference architectures for Sales and Solution Engineering.
• Track and report on ecosystem health: number of active partners, connectors in development vs. shipped, cycle time, and pipeline impact.

Technology Partnership Manager

Learning and Development

• Own and deliver ILT sessions (onsite and virtual) across the full customer base
• Lead lab-based workshops using CloudShare or equivalent environments
• Represent Filigran at customer sites, executive briefings, and strategic onboarding engagements
• Manage delivery logistics: scheduling, prep, post-session follow-up, and feedback loops
• Collaborate to shape the training delivery model
• Build and maintain a library of advanced training content
• Develop learning paths and certification programs tailored to different user profiles
• Provide input to the product roadmap by surfacing recurring learner gaps and platform friction points
• Support and develop Content Managers and junior consultants on instructional design and delivery technique

Senior Customer Training Consultant

• Own and deliver ILT sessions (onsite and virtual) across the full customer base
• Lead lab-based workshops using CloudShare or equivalent environments
• Represent Filigran at customer sites, executive briefings, and strategic onboarding engagements
• Manage delivery logistics: scheduling, prep, post-session follow-up, and feedback loops
• Collaborate to shape the training delivery model
• Build and maintain a library of advanced training content
• Develop learning paths and certification programs tailored to different user profiles
• Provide input to the product roadmap by surfacing recurring learner gaps and platform friction points
• Bring senior-level perspective to content reviews
• Support and develop Content Managers and junior consultants

Solutions Engineer

• Design, develop, and maintain integration solutions using Python to connect OpenAEV and OpenCTI with external platforms and services
• Proficient in investigating and analyzing APIs to gain a comprehensive understanding of external systems.
• Skilled at exploring third-party APIs and interpreting their functionality to integrate with remote systems effectively.
• Collaborate with software engineers and product managers to gather requirements and define integration strategies
• Ensure the reliability, scalability, and security of integration solutions through best coding practices and architecture decisions
• Troubleshoot, debug, and resolve integration issues to maintain seamless system interoperability
• Write and maintain clear technical documentation for integration processes, APIs, and workflows
• Review code and provide mentorship to other engineers to promote knowledge sharing and high-quality standards
• Stay up to date with emerging technologies and propose improvements to enhance integration capabilities
• Contribute to the continuous improvement of our development processes and integration frameworks

Senior Software Engineer, Python – Integrations

Product Manager

• Design and document functional specifications based on user needs
• Create clear and actionable mockups and user stories
• Collaborate daily with the development team to ensure accurate implementation
• Work hand-in-hand with the Product Manager to define and refine the OpenCTI product roadmap
• Support customer-facing teams (e.g., Solutions Engineers, Customer Success) in understanding and leveraging OpenCTI features
• Identify, document, and prioritize user pain points to shape future functionalities
• Define scenarios to address specific use cases in OpenCTI
• Contribute to the improvement and animation of our product management methodologies

Senior Product Owner – OpenCTI

Backend Engineer

• Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs.
• Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure.
• Conduct platform health checks: Perform on-demand audits to assess the performance and resilience of platforms and recommend improvements.
• Ensure technical documentation of the architecture: Write and update architecture-related documentation, ensuring it is clear and accessible to all stakeholders.
• Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre-sales efforts in resolving platform issues and addressing design requests.

Customer Platform Architect

Threat Intelligence Specialist

• Leverage AI tools and methodologies to boost productivity, monitoring, synthesis, and impact
• Contribute to building AI capabilities into internal competitive intelligence workflows
• Identify, collect, and evaluate relevant competitor information, including product capabilities, new features, positioning, business activity, and market signals
• Maintain and optimize internal competitor knowledge bases, including competitor pages, capabilities matrices, and market insights repositories
• Deliver regular competitive intelligence reports and syntheses for Product, Sales, Marketing, and leadership teams
• Provide strategic recommendations based on competitive and market insights
• Support Sales, Solutions Engineering, Product, and Marketing teams with deeper analyses tailored to their needs and audiences
• Proactively present insights to key stakeholders and help anticipate market shifts that may impact Filigran’s strategy

Senior Competitive Intelligence Analyst

Customer Success Manager

• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
• Build strong, proactive relationships with customers in the Americas
• Identify and support opportunities for upsell and cross-sell in partnership with Sales
• Coordinate with internal teams to resolve customer issues quickly and effectively
• Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
• Collect and share customer feedback to improve product and service quality
• Track success metrics and use data to inform customer strategy and engagement

Technology Partnership Manager

Senior Customer Training Consultant

Senior Customer Training Consultant

Senior Software Engineer, Python – Integrations

Senior Product Owner – OpenCTI

Customer Platform Architect

Senior Competitive Intelligence Analyst

Senior Customer Success Manager