Filigran

Customer Success Manager

• Own and manage the full customer journey for key accounts: onboarding, adoption, training, and renewal
• Deliver training and carry out technical missions for customers across Europe
• Build strong, proactive, and trusted relationships with strategic customers in the region
• Identify and support upsell and cross-sell opportunities in close partnership with Sales
• Collect and channel customer feedback to continuously improve product and service quality
• Track success metrics and leverage data to drive customer strategy and engagement
• Partner with the VP of Customer Success EMEA and the existing CSM Manager to refine and evolve the regional CS strategy, operating model, and team structure
• Recruit, onboard, and mentor the CSM, driving performance and professional growth
• Contribute to improving internal playbooks, processes, and best practices to support the growing European customer base
• Serve as a relay between your team and Customer leadership, ensuring alignment on priorities, escalations, and performance

Manager, Customer Success Management

• Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal
• Build strong, proactive relationships with customers in the EMEA
• Identify and support opportunities for upsell and cross-sell in partnership with Sales
• Coordinate with internal teams to resolve and escalate customer issues quickly and effectively
• Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tickets
• Collect and share customer feedback internally to improve product and service quality
• Track success metrics and use data to inform customer strategy and engagement
• Occasional travels to meet with customers and attend company events

Customer Success Manager – AEV, BAS

Security Engineer

• Design and implement Filigran's first CSIRT and Security Operations (SecOps) framework.
• Define processes for incident detection, response, containment, and recovery.
• Manage relationships with external Managed SOC providers for hybrid Level 1 monitoring.
• Act as primary incident commander for security events and data breaches.
• Build and maintain incident playbooks and escalation paths.
• Drive post-incident reviews and lessons learned.
• Ensure timely breach notification to supervisory authorities in coordination with the General Counsel.
• Leverage Filigran's own products (OpenCTI, OpenBAS/OpenAEV) to run advanced threat intelligence analysis and attack simulations.
• Continuously evaluate threats relevant to Filigran and its ecosystem.
• Provide actionable intelligence to leadership and engineering teams.
• Establish the Filigran-CERT (F-CERT) and position it as the trusted security function for the company.
• Build and maintain an ISMS aligned with ISO 27001, SOC 2, or equivalent standards.
• Lead security certification efforts and manage external audits.
• Own the vendor security assessment process and third-party risk management program.
• Hold the formal Data Protection Officer mandate under GDPR, serving as the official point of contact for supervisory authorities (e.g. CNIL).
• Act as the internal gatekeeper ensuring that AI initiatives, data processing activities, and security controls meet applicable regulatory requirements.
• Collaborate closely with the General Counsel to translate legal and policy obligations into operational controls.
• Monitor evolving regulation (GDPR, AI Act, ePrivacy, NIS2) and assess operational impact in coordination with Legal.
• Handle or coordinate responses to data subject requests (DSARs) and regulatory enquiries.
• Act as a player-coach, balancing hands-on work with preparation for team growth.
• Define future roles and responsibilities for SecOps.
• Mentor and onboard new hires as the team scales.

Chief Information Security Officer

Community Manager

• Help users succeed and grow with Filigran: Create programs that help users adopt OpenCTI and OpenAEV capabilities faster, serve as the first line of community support, troubleshoot with peers, explore new use cases, and learn from community members who are one step ahead. Escalate complex issues to Product or Engineering when needed.
• Foster connection and belonging: Build dedicated spaces for specific roles (threat intel analysts, SOC teams, and red teamers), regions, and industries so a large global community feels personal. Actively recruit new members, spotlight engaged contributors, help members build their personal brand, and design programs that enable users to learn from each other.
• Own our multi-channel community presence: Drive Filigran's engagement across Slack, GitHub discussions, Reddit and evaluate how best to engage in LinkedIn and Substack. Participate in relevant conversations, sharing product updates, and building authentic relationships with power users and open-source contributors.
• Encourage feedback that shapes the product: Build clear loops for users to share product ideas, surface where they're getting stuck, and show how their input drives future direction. Partner closely with Product and Engineering to bring real-time community insights into their workflow.
• Scale self-service and peer support: Grow a healthy network of moderators and contributors who help answer questions across time zones. Recognize and celebrate top contributors through programs like the Filigran Ambassador Program to deepen engagement and loyalty.
• Own end-to-end community events: Plan, organize, and run virtual meetups, product webinars, AMAs, and online summits — from scheduling and promotion to logistics and post-event follow-up.
• Track, measure, optimize: Use data to understand what drives adoption, satisfaction, and engagement. Share insights that help the business see the value of community, and continuously improve your programs based on what works.

Community Manager, Experience

Community Experience Manager

SEO Marketing

• Define and execute Filigran’s global SEO strategy (technical, on-page, programmatic)
• Lead a long-term roadmap for CRO (Conversion Rate Optimization), A/B testing, and UI/UX
• Develop a forward-looking strategy for GEO (Generative Engine Optimization) and modern AI-driven search
• Manage daily WordPress operations: publishing, updates, site structure, templates
• Ensure site speed, accessibility, and mobile responsiveness meet industry best practices
• Own the site architecture and evolve it to reflect our growing product and regional footprint
• Lead web design across desktop and mobile, optimizing page layouts, and maintaining reusable Figma templates aligned with brand guidelines
• Collaborate with agency partners for development support
• Conduct ongoing site audits, keyword research, and competitive benchmarking
• Launch and optimize product pages, campaign landing pages, and gated content
• Own internal linking strategy and drive backlink growth
• Partner with Content & Comms to optimize blog and content hubs for organic acquisition
• Adapt content structure and metadata to surface in AI engines (ChatGPT, Perplexity…)
• Track KPIs: traffic, bounce rate, conversion rate, etc.
• Build dashboards and share monthly performance reports with insights and next steps
• Work with Marketing Ops to improve tracking, attribution, and testing velocity

Manager, Customer Success Management

Customer Success Manager – AEV, BAS

Chief Information Security Officer

Community Manager, Experience

Community Experience Manager

Website & SEO Manager