Senior Customer Training Consultant

Filigran

Senior Customer Training Consultant delivering technical training for cybersecurity, fostering client engagement, and enhancing instructional skills. Collaboration with multiple teams to shape training content and delivery methods.

Posted 7/16/2026full-timeRemote • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cyber Threat Intelligence and technical training delivery, with strong instructional design skills and the ability to develop tailored learning paths and certification programs. Capable of managing logistics and collaborating effectively to enhance training content and delivery models.

Highest-signal resume keywords

Cyber Threat Intelligence (CTI)Technical Training DeliveryInstructional DesignLab-Based Learning EnvironmentsExceptional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cyber Threat IntelligenceTechnical Training DeliveryInstructional DesignLab-Based Learning EnvironmentsContent Development

Soft Skills

Exceptional CommunicationExecutive PresenceAutonomousStructuredCollaborative

Tools & Technologies

CloudShareAWS

Industry Keywords

Training Delivery ModelLearning PathsCertification ProgramsCustomer EngagementFeedback Loops

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Own and deliver ILT sessions (onsite and virtual) across the full customer base
Lead lab-based workshops using CloudShare or equivalent environments
Represent Filigran at customer sites, executive briefings, and strategic onboarding engagements
Manage delivery logistics: scheduling, prep, post-session follow-up, and feedback loops
Collaborate to shape the training delivery model
Build and maintain a library of advanced training content
Develop learning paths and certification programs tailored to different user profiles
Provide input to the product roadmap by surfacing recurring learner gaps and platform friction points
Bring senior-level perspective to content reviews
Support and develop Content Managers and junior consultants

Requirements

What you’ll need

Proven expertise in Cyber Threat Intelligence (CTI) as a discipline
Significant experience delivering technical training to practitioner-level audiences
Strong instructional design skills
Experience building and facilitating lab-based learning environments (CloudShare, AWS, or equivalent)
Exceptional communication and executive presence
Autonomous, structured, and collaborative
Fluent in English; additional languages are a strong plus.

Benefits

Comp & perks

Competitive pay + equity - everyone shares in our success
Remote-first, flexible, and balanced - work that fits your life
Your setup, your choice - pick the gear that works for you
Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen