Senior Customer Success Manager

Filigran

Senior Customer Success Manager ensuring client satisfaction and support for cybersecurity solutions in the Americas. Collaborating with teams to align business goals and customer needs.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
Build strong, proactive relationships with customers in the Americas
Identify and support opportunities for upsell and cross-sell in partnership with Sales
Coordinate with internal teams to resolve customer issues quickly and effectively
Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
Collect and share customer feedback to improve product and service quality
Track success metrics and use data to inform customer strategy and engagement

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
Based in the United States with experience supporting national and regional customers
Strong technical aptitude and ability to work with tools like OpenCTI, XTMOne, and or OpenAEV (training available)
Excellent communication skills
Comfortable in a remote, async-first culture
Experience with CRM/CSM tools, customer journey tracking, and success metrics
Familiarity with the cybersecurity sector, especially threat intelligence or adversary exposure validation is a plus
Fluency in English
Fluency in Spanish or Portuguese a plus

Benefits

Comp & perks

Competitive pay + equity - everyone shares in our success
Remote-first, flexible, and balanced - work that fits your life
Your setup, your choice - pick the gear that works for you
Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementSaaScustomer journey trackingsuccess metricstechnical aptitudethreat intelligenceadversary exposure validation

Soft Skills

communication skillsrelationship buildingproblem-solvingcollaborationcustomer feedback collection