Filevine

Customer Success Manager

• Ensure customers realize ongoing value from Depositions by Filevine
• Focus on adoption, retention, and long-term customer satisfaction
• Support clients throughout their lifecycle
• Monitor customer health, support go-to-market initiatives, deliver insights through reporting and reviews
• Educate customers on best practices and help customers succeed at scale

Customer Success Associate – Depositions

Customer Support

• Create and maintain voice of the customer feedback loops and processes, reporting, and documentation
• Own decision-making when troubleshooting issues as they arise for customers
• Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle
• Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows
• Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products

Customer Support Associate – Depositions

DevOps Engineer

• Provide strong leadership, mentoring, and sound judgment as the Reliability Engineering lead on your team.
• Design and maintain autonomous systems for building, deploying, testing, and operating all Filevine products.
• Act as the authoritative voice of reliability across the full software development lifecycle (SDLC).
• Monitor, aggregate, dashboard, and alert on software/infrastructure events to ensure visibility and fast response.
• Continuously enhance CI/CD pipelines, automation scripts, playbooks, and tools to streamline processes and reduce resolution time.
• Proactively identify and resolve gaps in system availability, performance, and security while defending overall security posture.
• Document processes, architecture, procedures, and best practices; research, adopt, or build reliable tools to boost engineer productivity.
• Collaborate within your team (or independently), mentor junior engineers, participate in 24/7 on-call rotation for production support and emergency response, and communicate clearly with technical and management stakeholders.

Senior Site Reliability Engineer – AWS

Security Analyst

• Ensure platform, applications, and infrastructure compliance and security
• Assist with security efforts and audits for compliance requirements
• Work with various teams to implement best practices
• Assess and manage risks on identified vulnerabilities
• Provide compliance assessments and audits for business units
• Lead and facilitate penetration testing and auditing efforts

Senior Security Compliance Analyst

Product Designer

• Lead the design process from concept to implementation, including user research, wireframing, prototyping, visual design, and design specifications.
• Apply user-centered design principles to create solutions that are intuitive, accessible, and aligned with user needs and business objectives.
• Contribute to and maintain Filevine's design system, ensuring consistency and scalability across the platform.
• Work closely with product managers, engineers, researchers, and other stakeholders to define requirements, iterate on solutions, and ensure successful implementation.
• Provide guidance and mentorship to junior designers, review design work, and help establish best practices within the design team.
• Participate in and sometimes lead user research activities to validate design decisions and gather insights for future improvements.
• Analyze user feedback and product metrics to identify opportunities for enhancing existing features and experiences.

Senior Product Designer

Engineer

• Lead the deployment and configuration of our application in on-premises and cloud environments for enterprise clients.
• Perform onsite visits as needed to install, configure, and troubleshoot deployments.
• Make real-time code adjustments and customizations onsite to address unique client requirements and ensure optimal performance.
• Collaborate closely with clients to understand their workflows, gather requirements, and implement tailored solutions.
• Provide technical guidance, training, and support during and post-deployment to maximize adoption and satisfaction.
• Identify opportunities for improvements and feed insights back to the core engineering team.
• Troubleshoot and resolve complex technical issues in production environments, ensuring high availability and security.
• Document deployment processes, customizations, and client-specific configurations.

Forward Deployed Engineer

Engineering Manager

• Grow & coach a high-performing team – Hire, mentor, and develop engineers so they deliver their best work and advance their careers.
• Drive outcomes – Partner with Product to clarify goals, define success metrics, and unblock your team so they ship meaningful value to customers.
• Own sustainable delivery – Keep projects on track through proactive planning and clear communication - no heroic last-minute sprints required.
• Shape how the team works – Gather feedback, refine processes, and champion engineering practices that raise the bar for quality and velocity.

Engineering Manager, AI Platform

QA Engineer

• Lead quality efforts for complex features including AI powered call routing, inbound and outbound calling, and third party telephony integrations
• Design and execute comprehensive test strategies covering end-to-end workflows, integrations, and event driven systems
• Validate inbound call capture, recording, transcription, summarization, and downstream event notifications
• Test phone registration workflows, including business registration, A2P compliance, and SHAKEN/STIR related processes
• Ensure accuracy and reliability of AI generated conversations, call summaries, and data capture across varied scenarios
• Validate management applications used to configure call flows, routing logic, permissions, and reporting
• Identify edge cases related to dropped calls, transcription errors, AI confidence thresholds, and third party provider failures
• Contribute to and maintain QA documentation, standards, and the organizational knowledge base
• Partner with Product and Engineering to influence requirements, design decisions, and release readiness
• Drive continuous improvement by identifying gaps in processes, tooling, and test coverage

Senior Quality Assurance Analyst

Operations

• Build and scale the core operational systems that power the marketplace, including contractor onboarding, deliverable tracking, invoicing workflows, and quality programs.
• Design and implement onboarding processes and training programs for gig workers to ensure readiness, consistency, and scalability.
• Develop and manage quality frameworks, performance standards, and feedback loops to maintain high service delivery across the marketplace.
• Own operational workflows for tracking transcripts, invoices, and contractor deliverables, ensuring accuracy, accountability, and timely delivery.
• Partner closely with product, engineering, sales, and support teams to define requirements and help build the tools and systems the marketplace relies on.
• Monitor operational metrics, identify gaps or inefficiencies, and drive continuous improvement through process iteration and automation.
• Act as a hands-on executor and problem solver, jumping into day-to-day operational challenges as needed while building long-term scalable solutions.

Manager, Strategy – Operations

Full-stack Engineer

• Demonstrate expert-level coding proficiency across multiple languages and frameworks, including .NET, C#, Python, Node, AngularJS, React, Redis, Svelte, MS SQL, ElasticSearch, AWS, Playwright, Groovy, and Octopus
• Assist in development and launch of new greenfield project within the Filevine platform
• Serve as a subject matter expert and technical authority in one or more system domains, providing decisive guidance, oversight, and direction to the team.
• Uphold exceptional code quality through rigorous testing, thorough code reviews, comprehensive documentation, and best-practice adherence
• Collaborate effectively across cross-functional teams, communicate complex technical concepts clearly to technical and non-technical audiences, and facilitate constructive resolution of technical disputes with empathy and diplomacy.
• Communicate clearly and effectively with technical and management stakeholders, engage in constructive engineering debates, and advocate logically for well-reasoned technical decisions.

Staff Software Engineer

Journalist

• Capture and deliver high-quality, verbatim transcripts of depositions and other legal proceedings
• Use CAT software to scope, proofread, and finalize certified transcripts to the highest standards.
• Manage proceedings with professionalism, ensuring punctuality, accuracy, decorum, and adherence to procedural rules in your jurisdiction.
• Mark and manage exhibits.
• Collaborate with our operations team as needed for scheduling, setup, and technical coordination.
• Submit completed transcript files within appropriate turnaround time and invoices for prompt payment.

Freelance Certified Court Reporter

Backend Engineer

• Leadership and Mentoring: Provide constructive input and feedback for leaders and team members.
• Ability to lead, work independently, or with team members on assigned projects and initiatives.
• Software Development: Develop applications using .NET, C#, Redis, OpenSearch, AWS, and other cloud-native technologies.
• Maintenance & Support: Perform routine maintenance and support of Filevine's applications.
• Quality Assurance: Ensure software quality, optimizing performance and reliability.
• Innovation: Lead initiatives in software and process improvement.
• Problem-Solving: Analyze, troubleshoot, and resolve software issues.
• Code Reviews: Conduct detailed and constructive code reviews.

Senior Software Development Engineer – Back-end

• End-to-End Development: Architect, build, and deploy features across the entire stack—designing the database schema, building performant Python APIs, and implementing the UI/UX in React Native when needed.
• Mobile Architecture: Maintain high-performance mobile applications, managing state, offline capabilities, and synchronisation with backend services.
• Backend Engineering: Develop and maintain scalable, asynchronous server-side logic and RESTful APIs using Python and FastAPI to support mobile functionality.
• Workflow orchestration: Integrate solutions developed by the ML teams for world-class Speech-To-Text technology in Temporal.
• Quality Assurance: Write comprehensive tests across the stack (Unit tests for Python via Pytest, Jest/Detox for Mobile) to ensure stability and reliability.
• Maintenance & Support: Troubleshoot production issues that span from the mobile client to server-side infrastructure.
• Monitoring & Observability: Maintain and monitor kubernetes infrastructure with regard to load balancing and autoscaling using tools like Prometheus and New Relic.
• Innovation: Lead initiatives to improve developer experience, CI/CD pipelines for mobile, and API performance.
• Code Reviews: Conduct detailed code reviews for both mobile (JS/TS) and backend (Python) codebases.

Senior Product Engineer – Full Stack, Python/React Native

• Develop and architect high-performance mobile applications utilizing React Native (Expo 54+) and TypeScript.
• Write and maintain native code (Swift, Kotlin) when necessary to bridge gaps between React Native and platform-specific APIs.
• Perform routine maintenance, bug fixes, and updates for Filevine’s mobile applications on both iOS and Android platforms.
• Ensure software quality by writing automated tests (Detox, Jest), optimizing performance.
• Lead initiatives in mobile architecture and process improvement, keeping up to date with the latest React Native architecture (Fabric, TurboModules).
• Analyze, troubleshoot, and resolve complex production issues related to mobile deployments and device compatibility.
• Conduct detailed and constructive code reviews to maintain high code quality standards.
• Use and improve workflows around AI tooling (Claude Code, Cursor)

Customer Success Associate – Depositions

Customer Support Associate – Depositions

Senior Site Reliability Engineer – AWS

Senior Security Compliance Analyst

Senior Product Designer

Forward Deployed Engineer

Engineering Manager, AI Platform

Engineering Manager, AI Platform

Senior Quality Assurance Analyst

Manager, Strategy – Operations

Staff Software Engineer

Freelance Certified Court Reporter

Senior Software Development Engineer – Back-end

Senior Product Engineer – Full Stack, Python/React Native

Senior Product Engineer – React Native, Swift, Kotlin