Filevine

Operations

• Manage and develop a team of 6 Strategy & Operations Associates, setting clear goals, coaching for performance, and running regular team cadences.
• Oversee daily operations across two gig marketplaces (Digital Reporting & Transcription) to ensure timely delivery, quality standards, and client satisfaction.
• Lead workforce capacity planning, performance management, and retention strategies to ensure workforce readiness and reliability.
• Monitor and optimize operational metrics including delivery SLAs, quality scores, churn/retention, and workforce engagement. Design, test, and implement scalable processes to drive continuous operational improvement and contractor experience.
• Collaborate with sales and client-facing teams to align on delivery expectations and service quality.
• Partner with product and engineering to represent workforce and client needs, influencing roadmap priorities and operational tooling.

Manager, Strategy and Operations

Security Engineer

• Design and help create innovative systems for fraud detection across a variety of technologies and platforms.
• Monitor cloud environments for security issues.
• Strategize and outline goals and objectives to secure Cloud environments and Cloud applications while building the application security program.
• Investigate security breaches and other cyber security incidents.
• Install security measures and operate software/hardware to protect systems and information infrastructure, including firewalls and data encryption programs.
• Document and research security breaches and assess the damage they cause.
• Work with internal teams to perform tests and uncover network vulnerabilities.
• Help remediate detected vulnerabilities to maintain high-security standards.
• Stay current on cloud security trends and news.
• Develop company-wide best practices for cloud security.
• Research security enhancements and make recommendations to management.
• Stay up to date on information technology trends and security standards.
• Ensure Filevine is following cloud security best practices for cloud environments.
• Ensure appropriate cloud logging, monitoring and response efforts are in place to protect Filevine and our customers.

Cloud Security Engineer, Fraud Detection

• Coordinate Scheduling & Coverage: Review daily CSR needs, match reporters by geography/format, and update tracking systems.
• Manage Contractors & Agencies: Act as the primary liaison with reporters & agencies, maintaining performance records and contractual details.
• Ensure Event Readiness: Confirm reporters, share event details (Zoom links, locations, notices), and provide day-of support.
• Handle Escalations: Resolve urgent issues such as late/no-show reporters or technical problems in real time.
• Track Performance & Quality: Maintain logs of reporter timeliness, attendance, and communication; gather feedback from internal teams.
• Refine Processes: Develop scalable workflows, templates, and tools to improve CR operations.
• Support System Improvements: Collaborate with product/engineering teams to inform enhancements to reporting tools and processes.
• Manage relationships with independent reporters and partner court reporting agencies, ensure timely coverage and coordinate full reporting workflow from scheduling to transcript delivery and quality assurance.

Reporting Operations Coordinator

Customer Support

• Be the First Responder: Serve as the primary contact for all incoming API support requests via tickets, email, and chat, providing timely and helpful assistance.
• Troubleshoot & Resolve: Diagnose and resolve common API issues, including authentication errors , request formatting problems, and questions about specific endpoints.
• Communicate Clearly: Explain technical concepts and solutions to both technical and non-technical users in a clear and concise manner.
• Document & Escalate: Meticulously document user issues and solutions in our ticketing system. Identify and collaborate on more complex problems with Tier 3 support or the engineering team.
• Empower Users: Guide users through our API documentation, helping them understand best practices and how to achieve their integration goals.
• Contribute to Knowledge: Assist in creating and updating articles for our internal and external knowledge bases to help users self-serve.

API Support Specialist

Product Manager

• Define and deliver product vision, strategy, and specifications for AI-driven features and enhancements.
• Lead planning and communication of product functionality, user experience, and customer impact—ensuring AI capabilities are intuitive, trusted, and valuable.
• Act as a Product Evangelist, championing Filevine’s AI-first vision across teams and to our customers.
• Translate complex business and customer needs into clear product requirements, rules, flows, and use cases—especially where AI-driven automation or insights are involved.
• Collaborate with engineering, data science, and design to build usable, high-quality AI experiences and working solutions.
• Analyze data, customer research, and feedback to identify opportunities where AI can reduce friction, unlock insights, and improve outcomes.
• Break down work into incremental user stories with well-defined acceptance criteria and coordinate with engineering to ensure smooth delivery.
• Anticipate bottlenecks and prioritize backlog in alignment with both business goals and long-term AI product direction.
• Partner closely with other Product Managers and Team Leads to execute against the AI roadmap and broader platform strategy.
• Conduct acceptance testing in partnership with QA, engineers, and customers—validating both functional and ethical dimensions of AI features.
• Drive zero-to-one product launches, contributing to Filevine’s go-to-market strategy for AI-powered tools.
• Mentor Associate and mid-level Product Managers in AI product process, data-driven decision making, and product leadership.

Senior Product Manager, AI/ML

Attorney

• Set up, test, and operate video, audio, lighting, and related equipment in depositions, courtrooms, or other legal settings.
• Ensure that recordings are clear, accurate, and continuous, capturing both visual and audio elements (including witness statements, attorney questions, non-verbal cues) with minimal disruption.
• Monitor recording during the event: adjust lighting, audio levels or camera angles if needed.
• Edit the footage afterwards: remove extraneous content, synchronize with transcripts if required, add timestamps, labels (e.g. identifying speaker), ensure compliance with standard formats.
• Prepare the video for presentation, which may include formatting for court use, making backup copies, encoding/transcoding, ensuring data security, proper file storage, archiving.
• Adhere to all legal, procedural, ethical, and confidentiality standards. Maintain chain of custody and ensure integrity of recordings as evidence.
• Coordinate with legal professionals (attorneys, court reporting agencies) to understand requirements for each case or deposition (e.g., specific angles, transcript synchronization, format).
• Maintain and manage equipment: perform regular maintenance, keep up-to-date on new video and audio technologies, troubleshoot technical issues.
• Occasionally, present or assist in presenting video evidence or depositions in the courtroom.

Legal Videographer

• Develop comprehensive product plans, specifications, and user stories to deliver high-quality features and enhancements.
• Execute against the product roadmap in collaboration with product leadership and teams.
• Own the product's UX and feature set development to ensure a seamless user experience.
• Collaborate closely with engineering teams to craft usable user experiences and deliver effective solutions.
• Translate complex customer and business needs into clear, actionable specifications, business rules, flows, and use cases.
• Engage with customers directly to understand needs and pain points.
• Analyze data and customer feedback to identify problems, measure results, and prioritize opportunities.
• Slice user stories into manageable chunks, define acceptance criteria, and work iteratively with engineers.
• Anticipate bottlenecks, optimize the backlog, and ensure projects align with business needs and long-term goals.
• Assist with product acceptance testing, working with QA, engineers, and customers.
• Drive zero-to-one product launches and contribute to go-to-market: build value propositions, marketing materials, and support GTM efforts.
• Evangelize product area internally to create excitement and buy-in; ensure organization-wide advocacy of product.

Staff Product Manager, AI

QA Engineer

• Define test plans and test cases based on user stories, technical design, and implementation
• Dig into technical problems and write clear, detailed, and repeatable defect reports
• Reproduce bugs reported by support team; Identify, record, and track internal/external defects
• Prioritize test cases and plan test execution effectively
• Conduct exploratory testing to evaluate robustness and functionality of products
• Understand and contribute to automated testing systems and evaluate output
• Demonstrate attention to detail and organization in all aspects of work
• Effectively communicate quality issues and recommendations to improve quality to management

QA Analyst

Full-stack Engineer

• Developing web based applications using technologies such as .NET, C#, Node, AngularJS, React, Redis, MS SQL, ElasticSearch, AWS
• Performing day to day maintenance and support of all existing applications in use at Filevine
• Preserving and optimizing the quality of the software
• Innovating and improving on the software, features, processes, and technology
• Analyzing, troubleshooting, and fixing issues and bugs as they arise
• Performing detailed and helpful code reviews
• Work within assigned team to complete duties as assigned, while mentoring, training, and reviewing more junior engineers
• Be part of an on-call rotation with other team members to provide escalated emergency support
• Communicate frequently, clearly, and effectively with various technical and management audiences
• Analyze and improve the scalability and performance of high-volume, information rich web applications.

Senior Software Development Engineer

Notary

• Facilitate Zoom sessions with professionalism and warmth, helping create a smooth and welcoming experience for all participants.
• Troubleshoot technical issues for attendees, such as muted audio or screen sharing.
• Safeguard transcript quality by ensuring optimal audio conditions for the Depositions by Filevine transcription software.
• Administer oaths, manage on/off-the-record moments, and handle procedural steps that support a seamless legal process.
• Work from provided scripts and procedural forms with care, timeliness, and close attention to detail.
• Uphold confidentiality and maintain a composed, professional presence throughout each proceeding.

Notary Public – Digital Reporter

Data Scientist

• Build ML operations analytics tracking pipeline health, costs, latency, and quality metrics across all services
• Lead LLM evaluation initiatives using frameworks like Braintrust or Langfuse, designing custom metrics, quality monitoring and LLM observability
• Collaborate with our data annotation team on prompt engineering and evaluation dataset creation
• Aggregate and operationalize user feedback for model improvement
• Create actionable dashboards and insights for ML teams and leadership
• Help define SLAs, cost optimization and failure prevention strategies for ML pipelines
• Contribute to building analytics layer ensuring operational excellence and continuous improvement across AI systems
• Participate in cross-functional collaboration with ML, engineering, product, legal, and operations teams

Senior Data Scientist, ML Operations and Analytics

Journalist

• Capture and deliver high-quality, verbatim transcripts of depositions, examinations under oath, and other legal proceedings.
• Use CAT software to scope, proofread, and finalize transcripts to the highest standards.
• Manage proceedings with professionalism, ensuring accuracy, decorum, and adherence to procedural rules in your jurisdiction.
• Work closely with our operations team for scheduling, setup, and technical support before, during, and after proceedings.
• Submit completed transcripts within appropriate turnaround time and invoices for prompt payment.

Certified Stenographic Reporter

• Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.\n\n• Our Mission\nFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.\n