Fifth Third Bank

Bilingual

• Selected candidates will become a Retail Personal Banker I after completing a 4-8 week onboarding and education program
• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment)
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth
• Provide guidance to CSRs with respect to the sales and referral process
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing

Personal Banker I – Bilingual Korean

Customer Support

• Provide daily administrative support to designated registered representatives and existing and potential clients
• Process and follow-up operations duties linked to new/existing accounts, risk management, marketing support, order entry etc.
• Perform account maintenance including opening new accounts, money transfer requests, executing orders, address changes, etc.
• Ensure that all assigned trading transactions are executed in a timely and accurate manner
• Maintain close contact with clients to ensure they are informed about industry changes and deepen relationships
• Educate and coach business partners on current market conditions, products, compliance and operational duties
• Support multiple registered securities representatives or representatives with very large books of business
• Work closely with Banking Center or Private Bank partners to identify new client opportunities and deepen existing client relationships

Licensed Investment Support Specialist II

Manager

• Manage corporate real estate activities within assigned territories
• Conduct regional and site-specific analysis, feasibility studies, and contract negotiations
• Manage all aspects of real estate transactions—including acquisitions, dispositions, and ongoing negotiations
• Interpret and analyze legal contracts and due diligence reports
• Support zoning, signage, and code variance requests
• Lead all phases of negotiations with various stakeholders

Real Estate Manager III

Analyst

• Partner with Portfolio Managers in credit and underwriting, performing analytical tasks as needed
• Use critical thinking to identify and draft documentation
• Responsible for regularly completing indicative credit information into Banking Systems with little to no errors
• Responsible for preparing risk-rating scorecard and tickler event analysis and determining actions based on results working in collaboration with PM's
• Responsible for developing risk models and advising PMs of unforeseen obstacles that may impede meeting client expectations
• Identify and determine monitoring analysis activities required
• Verify covenants and define updates needed on ticklers
• Monitor covenant completion and track past due or out of compliance covenants and recommend appropriate course of action
• Responsible for assessing covenant compliance reporting and identifying issues
• Review covenant compliance certificates to understand performance and determine actions
• Update financial covenants and calculations as needed
• Run Probability of Default (PD) model with oversight
• Responsible for understanding and evaluating completed spreads to determine necessary edits working in collaboration with the CCU team
• Responsible for identifying and recommending preliminary portfolio management actions using Credit Service reporting and RADAR with some oversight
• Prepares ALSR reports with oversight
• Responsible for running risk and projection models with oversight assumptions provided
• Responsible for completing underwriting process with limited oversight
• Create and complete a CAM with little to no errors
• Review and re-write renewals for deals of limited complexity
• Responsible for portfolio analysis and the development for Portfolio Reviews in preparation for client meetings
• Support Portfolio Managers and special projects
• Takes appropriate remedial actions to resolve deficiencies and escalates questions/disputes to appropriate level when necessary.
• May assist with training of new employees.
• May work on special projects as assigned by management.

Credit Analyst II – CRE

Sales

• Provide leadership for the Foreign Exchange (FX), Commodities, and Interest Rate Derivatives business.
• Oversee client strategy, revenue growth, and risk management while guiding a high-performing team of Principals, Associates, and Analysts.
• Create and maintain a dynamic client portfolio review process to identify strategic clients and optimize coverage.
• Develop a semi-annual process to elevate high-value clients and reallocate low-touch clients to EFX or junior sales for development opportunities.
• Build and maintain relationships with internal partners and external clients to deliver risk mitigation solutions aligned with client objectives.
• Partner with Relationship Managers, Credit, Investment Bankers, and Capital Markets teams to deliver comprehensive solutions.
• Create, manage, and prioritize a pipeline of opportunities across multiple product lines.
• Deliver high-value financial analysis and strategic alternatives to top-tier clients and prospects.
• Lead development and implementation of a comprehensive client communication strategy.
• Oversee creation and delivery of customized presentations and related communications.
• Ensure regulatory compliance at all times and ensure adherence across the organization.

Director – Foreign Exchange Sales

Financial Planning and Analysis

• Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification
• Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience
• Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team
• Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs
• Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support
• Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies
• Learn to cultivate a One Bank culture that proactively collaborates with business partners
• Participate in activities that benefit the communities we serve
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.

Financial Center Manager Associate

• Manage a pipeline of conventional, government, and/or portfolio loans.
• Handle customer loans in a professional manner, using English and Spanish languages.
• Process all loan types which may include conventional, FHA, VA, Bond, USDA, special programs, self-employed, and complex loan types.
• Evaluate loan documentation, calculate income, review assets, analyze liabilities, and clear conditions per delegated authority ensuring compliance and underwriting guidelines.
• Validate automated underwriting decision per delegated authority.
• Maintain high level of customer service for English and Spanish speaking borrowers by being proactive in communicating with the borrowers and loan originators.
• Ensure accurate, complete, and timely loan data on processing system.
• Actively participate in ongoing efforts to continually improve customer service for internal and external customers.
• Review pipeline reports to ensure all tasks are completed.
• Serve as an intermediary for loan issues with Loan Originators, Underwriters and other related departments.
• Assist in training new hires.
• Take active role as an escalation point and resource within the team based on experience/knowledge.
• Maintain ongoing knowledge of Fifth Third Mortgage Company's policies and procedures.
• Perform any other duties as assigned.
• Assist the processing managers when required with coaching, escalations, balancing workloads, etc.

Bilingual – Mortgage Processor III

• Responsible for a portfolio of owned and leased properties in support of business requirements and corporate goals and objectives
• Develop, lead and administer plans, including financial, within the portfolio in support of occupancy and operational strategies
• Collaborate with, contribute to and support strategies and initiatives that may be led by others
• Responsible for the comprehensive occupancy experience of property and portfolio occupants
• Responsible for effective operational service continuity within their portfolio by applying preferred operational service standards and effective asset preservation planning
• Inspect properties on a regular basis, identifying deficiencies in services provided, understanding customer needs, and necessary property improvements
• Manage lease agreements, internal and external
• Provide timely, candid and constructive performance feedback to employees
• Develop employees to their fullest potential

Property Portfolio Manager II

• Manage transactions and business portfolio tasks
• Review and recommend credit decisions
• Meet with clients and participate in business development calls
• Assess prospective client's viability for credit
• Define borrowers and guarantors, deal structure, credit terms and conditions, and financial covenants
• Generate commitment letters
• Communicate directly with clients regarding credit events and actions as needed
• Collaborate with the Credit Analyst to perform Portfolio management duties

Senior Portfolio Manager – Middle Market, AG

Security Analyst

• Monitor and analyze threat intelligence sources to stay abreast of new threats and tactics.
• Collect, process, and disseminate intelligence to stakeholders in a timely and actionable manner; piece together malicious campaigns, threat actors, and unattributed activity.
• Develop and maintain relationships with external organizations to improve information sharing and collaboration.
• Identify gaps in both detection and collection; recommend and participate in the implementation of solutions to fill those gaps.
• Produce intelligence reports and technical briefings on current and emerging threats for audiences with a various levels of technical knowledge and seniority.
• Use excellent analytical skills to work in a diverse team environment, exchanging ideas and data with incident responders, threat emulation engineers, and developers.
• Occasionally conduct dynamic and static malware analysis on samples obtained from threat hunting activity to assist in signature development
• Present complex technical topics to senior management, internal stakeholders, and peers
• Provide subject matter expertise, technical deliverables oversight of strategic Cyber projects and initiatives to enhance and improve Cyber Intelligence capabilities and maturity.
• Develops security solutions for medium to highly complex information security issues.
• Collaborates with appropriate response partners, assist with determining the root cause of incidents and work with stakeholders and responsible parties to remediate any identified control gaps or failures
• Escalate issues to management in a timely manner with appropriate information regarding severity, exposure, and action items; this role requires critical thinking and investigative mindset coupled effective written, and verbal communication skills.
• Act as a mentor to more junior analysts
• Serves as an Information Security Subject Matter Expert (SME) by maintaining knowledge of industry recognized security technologies and concepts; actively engages and assists lines of business to understand their needs and develop secure business solutions.
• While operating within the Bank's risk appetite, achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
• Performs other duties as assigned.

Lead Cyber Threat Intelligence Analyst

Account Manager

• Responsible for profitable business development and monitor the quality of an existing portfolio of companies with annual gross sales of at least $10 Million within a specific geographic area
• Ability to lead and coordinate with One Bank partners to create and implement a relationship strategy for assigned clients and prospects
• Actively participate in community activities
• Prospect for clients independently by utilizing referral sources, existing clients and centers of influence
• Develop and implement business plan to achieve financial goals and qualitative measurements
• Work closely with Fifth Third internals 'One Bank' partners to deepen existing relationships and acquire new prospective relationships
• Attend community and/or specific industry forums, conferences and/or meetings in order to broaden relationship networks, referral sources and continually deepen knowledge of trends, practices, services and the competitive landscape
• Work with product partners (Treasury Management, Capital Markets, and Wealth Management etc.) analyze, evaluate and develop a tailored relationship strategy for each client or prospect
• Meet with customers on a regular basis to enhance the trusted advisor relationship and ensure business needs are being met
• Utilize consultative sales skills, commercial playbook principles and call reporting plans to enhance client experience
• Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking, call reports and pipeline management
• Partner with Credit and on credit requests and adhere to established Portfolio Management guidelines
• Analyze and interpret financial information provided to determine the right questions to ask to decide on the credit request that should be pursued
• Achieve credit standards and metrics in regard to asset quality, credit administration and RAROC

Personal Banker I – Bilingual Korean

Licensed Investment Support Specialist II

Real Estate Manager III

Credit Analyst II – CRE

Director – Foreign Exchange Sales

Financial Center Manager Associate

Bilingual – Mortgage Processor III

Property Portfolio Manager II

Senior Portfolio Manager – Middle Market, AG

Lead Cyber Threat Intelligence Analyst

Credit Analyst II – CRE

Commercial Relationship Manager – II