Personal Banker

Fifth Third Bank

Become a Retail Personal Banker I after a structured onboarding program. Engage customers through consultative sales and maintain strong financial service relationships.

Posted 7/14/2026full-timeParma Heights • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales processes and financial needs assessment to effectively identify and meet customer financial needs. Proficient in cross-selling retail consumer and small business products while maintaining strong customer relationships and adhering to ethical standards.

Highest-signal resume keywords

Consultative Sales ProcessFinancial Needs AssessmentCross-SellingS.A.F.E. Act RegistrationRetail Consumer Products Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced Math FunctionsTeller Transactions ProcessingFinancial AnalysisCustomer Profile DevelopmentRetail Policies and Procedures Knowledge

Soft Skills

Professional CommunicationCustomer Satisfaction FocusRelationship BuildingFriendly DemeanorJudgment in Decision Making

Tools & Technologies

CAMP Marketing Tools

Certifications & Qualifications

S.A.F.E. Act Registration

Industry Keywords

Financial IndustryConsumer BankingSmall Business BankingSales ActivitiesBusiness Conduct and Ethics

About the role

Key responsibilities & impact

Selected candidates are intended to become a Retail Personal Banker I after completing a 9 week on-boarding and education program
Focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects
Responsible for processing teller transactions as well as working as a member of the platform staff
Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs
Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions
Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments
Primarily focused on cross-selling to existing customer base and engaging in outside sales activities
Establish close working relationships with assigned Business Partners referring customers when appropriate
Promote customer satisfaction with a friendly, helpful demeanor and professionalism
Follow the Bancorp Code of Business Conduct and Ethics and other related policies

Requirements

What you’ll need

College degree or work experience providing transferrable skills, or, combination of education and experience
Experience in the financial industry preferred
Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers
Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information
Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication
Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Benefits

Comp & perks

comprehensive benefits and differentiated compensation offerings
health insurance
retirement plans
paid time off
flexible work arrangements
professional development