FICO

Account Manager

• Manage and develop a territory of top US mortgage lenders driving adoption and performance of FICO’s direct license program
• Promote adoption of FICO’s latest best in class mortgage analytics such as FICO Score 10T, UltraFICO and FSMS
• Maintain a sales pipeline within the CRM system tracking performance to ensure we achieve established KPIs/KPMs
• Develop coaches and champions across the enterprise by articulating the value of FICO analytics to originators, capital markets, risk, analytics and technology teams within your client accounts
• Conduct executive-level presentations and client consultations to demonstrate ROI, competitive advantages, and positioning of FICO scores across various mortgage products and origination cycles
• Develop comprehensive account plans to maximize revenue opportunities and identify cross-sell/up-sell initiatives in collaboration with sales executives
• Lead seamless onboarding processes for new mortgage originators adopting FICO products, establishing success metrics and monitoring initial adoption against KPMs
• As part of a matrix sales organization leverage FICO experts in your sales engagement across mortgage credit risk, GSE credit score requirements, investor buy guides, and origination operations
• Conduct regular business reviews to assess performance against client objectives, review transactional activity, and communicate material changes to internal teams
• Understand lender origination volumes, market position, strategic initiatives, and contractual levers to identify revenue growth opportunities
• Serve as escalation point for technical issues and service delivery concerns while supporting change management initiatives to ensure positive client experience
• Showcase new product features from releases and capture client requests for integration into product roadmap development
• Attend industry networking events and trade shows to expand FICO's presence within the mortgage market
• Track market trends, competitor activities, and industry regulations, relaying strategic insights to team and broader FICO organization
• Identify new opportunities for FICO scores within various stages of the mortgage origination cycle and present findings to clients
• Stay current on mortgage industry regulations, products, and best practices through ongoing education and professional development.

Sales & Client Success Strategic Account Manager – Mortgage

• Build and nurture relationships with C-suite and senior client stakeholders to uncover and address their most critical business challenges, demonstrating the value of FICO’s solutions at every turn.
• Collaborate with internal teams across sales, product, delivery, and marketing to design tailored, enterprise-grade solutions that align with client needs and long-term strategies.
• Lead high-stakes negotiations for multi-million-dollar contracts, ensuring mutually beneficial outcomes that protect and expand FICO’s footprint within the account.
• Serve as the voice of the client within FICO, influencing product roadmaps and solution strategies to address evolving market demands.
• Develop and execute comprehensive business plans that drive account expansion and long-term profitability, while achieving quarterly and annual sales targets with significant upside potential.
• Represent FICO as a trusted advisor, staying ahead of industry trends and positioning the company as the go-to partner for advanced analytics and decisioning solutions.

Key Account Manager

Business Analyst

• Royalty analysis, financial tracking, and management reporting for Global Scores Business
• Work closely with Global Scores Functional teams and FICO Corporate Services
• Perform tasks within our Data Extract, Transform, Load and Analyze (ETLA) processes
• Assist the Scores team with Vendor Management and expense management tasks
• Participate in Scores product operations meetings
• Handle confidential information in a professional and discreet manner
• Perform ad-hoc projects and analysis as requested

Business Operations Lead Analyst

Affiliate Manager

• Develop and execute the partner sales and go-to-market strategy across MSPs.
• This position will be managing payment processors and occasionally reseller, with the ability to navigate at executive level at least on the fraud and risk discussions.
• Establish, negotiate, and close strategic partnership agreements that create mutual value for FICO and its partners.
• Build joint solutions that integrate the FICO Platform and AI capabilities into partner offerings, delivering differentiated intellectual property to the market.
• Own the rhythm of business with your partners, including forecasting channel sales, managing pipeline, and consistently meeting or exceeding revenue targets.
• Serve as the strategic and commercial point of accountability for each partnership across its full lifecycle.
• Coordinate closely with internal strategy and execution teams to align on priorities and deliver against shared goals.
• Represent FICO at customer, partner, and industry events to build visibility and strengthen relationships.
• Partner cross-functionally with product, marketing, legal, and finance to structure mutually beneficial business models and remove barriers to growth.
• Drive the expansion and deepening of foundational partnerships, evolving them into long-term, high-value strategic relationships.

Americas PAM – Partner

• Develop and execute the partner sales and go-to-market strategy across MSPs.
• Establish, negotiate, and close strategic partnership agreements that create mutual value for FICO and its partners.
• Build joint solutions that integrate the FICO Platform and AI capabilities into partner offerings, delivering differentiated intellectual property to the market.
• Own the rhythm of business with your partners, including forecasting channel sales, managing pipeline, and consistently meeting or exceeding revenue targets.
• Serve as the strategic and commercial point of accountability for each partnership across its full lifecycle.
• Coordinate closely with internal strategy and execution teams to align on priorities and deliver against shared goals.
• Represent FICO at customer, partner, and industry events to build visibility and strengthen relationships.
• Drive the expansion and deepening of foundational partnerships, evolving them into long-term, high-value strategic relationships.

Associate Partner

• Strategic Leadership: Build and nurture relationships with C-suite and senior client stakeholders to uncover and address their most critical business challenges, demonstrating the value of FICO’s solutions at every turn.
• Solution Innovation: Collaborate with internal teams across sales, product, delivery, and marketing to design tailored, enterprise-grade solutions that align with client needs and long-term strategies.
• Complex Deal Structuring: Lead high-stakes negotiations for multi-million-dollar contracts, ensuring mutually beneficial outcomes that protect and expand FICO’s footprint within the account.
• Client Advocacy: Serve as the voice of the client within FICO, influencing product roadmaps and solution strategies to address evolving market demands.
• Business Growth: Develop and execute comprehensive business plans that drive account expansion and long-term profitability, while achieving quarterly and annual sales targets with significant upside potential.
• Market Leadership: Represent FICO as a trusted advisor, staying ahead of industry trends and positioning the company as the go-to partner for advanced analytics and decisioning solutions.

Key Account Manager – Emerging Markets

Sales

• Presales solution design & value articulation.
• Partner with Scores Sales and Client Success teams to understand client business objectives, use cases, and decision criteria.
• Design and articulate FICO Score solution configurations aligned to client needs, regulatory context, and operational realities.
• Lead technical discovery sessions, solution walkthroughs, and value‑based discussions with client stakeholders.
• Translate analytics, model performance, and score usage into clear business and ROI narratives for executive and technical audiences.
• Support presales activities across new logo, expansion, and renewal motions, including solution positioning and packaging.
• Contribute by providing technical input, usage assumptions, and solution complexity considerations.
• Partner cross-functionally with Sales, Analytics and Clients Success, to support RFx responses, proposals, and deal review materials.
• Review and validate client‑facing materials (presentations, ROI models, solution summaries) for accuracy and relevance.
• Work closely with Client Success Managers to ensure clean, informed handoff from presales to post‑sale execution.
• Provide solution context, assumptions, and success criteria to Client Success and Professional Services teams.
• Remain engaged through early implementation or go‑live as needed to address solution‑specific questions or escalations.
• Maintain deep expertise in FICO Score products, use cases, regulatory considerations, and competitive positioning.
• Communicate new product features, enhancements, and roadmap themes in pre-sales contexts.
• Capture client feedback and pre-sales insights to inform product, sales, and enablement teams.

Analytics Presales Director – Auto Industry

Salesforce Administrator

• Partner with cross-department business stakeholders to drive adoption of new technology and process and system changes/improvements, leveraging existing enterprise-wide systems (e.g., Oracle, Onestream, Tableau, Snowflake, Conga CLM).
• Play a key role in our migration from siloed tools to Salesforce, including managing project planning, project execution, issue resolution, and change management.
• Collaborate with internal stakeholders to deeply understand, document, and communicate business processes and requirements in a clear, well-organized manner, as well as support end-user training and enablement programs.
• Gather and translate business requirements into well-architected declarative solutions that best leverage the Salesforce platform within FICO's technical landscape and build proof-of-concepts (POCs) for new solutions and streamlined business processes.
• Advise stakeholders on the feasibility, user experience, and business impact of proposed solutions.
• Serve as a subject matter expert on FICO's Salesforce Sales Solutions and data integrations, influencing system design and integration approaches.
• Establish and enforce platform governance frameworks, reporting efforts, and platform health checks and audits, proactively identifying technical debt, compliance risks, and optimization opportunities.
• Own Salesforce data management and leverage tools such as DemandTools to maintain data integrity at scale, while also owning governance.
• Design and manage the execution of system and user acceptance testing to ensure high-quality solution delivery.

Senior Salesforce Administrator

Salesforce Developer

• Partner with cross-department business stakeholders to support process and system improvements, leveraging existing enterprise-wide systems (e. g., Oracle, Snowflake, Conga CLM) and sales tools like Pardot (MCAE).
• Collaborate with internal stakeholders to deeply understand, document, and communicate business processes and requirements in a clear, well-organized manner, as well as support end-user training and enablement programs.
• Gather and translate business requirements into well-architected declarative solutions that best leverage the Salesforce platform within FICO's technical landscape and build proof-of-concepts (POCs) for new solutions and streamlined business processes.
• Advise stakeholders on the feasibility, user experience, and business impact of proposed solutions.
• Serve as a subject matter expert on FICO Salesforce Sales solutions and data integrations, influencing system design and integration approaches.
• Design, build, and maintain high-quality custom solutions, upholding development best practices including peer code reviews, unit testing standards, and adherence to Salesforce governor limits.
• Design and manage the execution of system and user acceptance testing to ensure high-quality solution delivery.
• Manage project execution including project planning, communication, issue resolution, and change management.
• Drive adoption of new technology and process changes in partnership with regional and global operations teams.

Senior Salesforce Engineer

• Strategic partnership and relationship management to our credit bureau partners and stakeholders
• Generate standard notifications as per bureau agreements and correspondence
• Collaborate with legal teams to facilitate the review and approval of correspondence
• Participate in internal and external meetings to assist with preparation and content
• Manage task lists and logs for activities requiring close tracking
• Assist in the organization and maintenance of contract-related documentation
• Maintain legal logs and monitor the completion of legal requests
• Prepare management reports and presentations for publication

Manager, Scores Credit Bureau Partnerships

• Leverages the above details, and knowledge of FICO’s core competencies in analytics and decision management to build highly credible relationships with Accenture.
• Serves as the senior relationship executive for the Alliance managing both Accenture and FICO teams including sales, pre-sales, technology, and PS delivery groups to execute on the joint Business Plan.
• Actively engages in and pursues the creation of joint value propositions with Accenture to result in the sale of FICO solutions and Accenture services to end customers.
• Generates, qualifies and converts new leads through networking and prospecting and executing sales campaigns.
• Works with Product Management to productize some portion of custom work that is repeatable and has IP that may be packaged in the form of a product.
• Simultaneously manages the end-to-end delivery of multiple sales engagements from pipeline development through contract negotiations.
• Initiates and oversees co-marketing and co-sales campaigns with Accenture to drive adoption and revenue growth.
• Acts as a representative of FICO at Accenture conferences, industry conferences and association meetings.
• Maintains in-depth knowledge of FICO solutions & product offerings.

GSI Partner Account Manager

KAM, Associate Partner

• Presales solution design & value articulation.
• Partner with Scores Sales and Client Success teams to understand client business objectives, use cases, and decision criteria.
• Design and articulate FICO Score solution configurations aligned to client needs, regulatory context, and operational realities.
• Lead technical discovery sessions, solution walkthroughs, and value‑based discussions with client stakeholders.
• Translate analytics, model performance, and score usage into clear business and ROI narratives for executive and technical audiences.
• Support presales activities across new logo, expansion, and renewal motions, including solution positioning and packaging.
• Contribute by providing technical input, usage assumptions, and solution complexity considerations.
• Partner across functionally with Sales, Analytics and Clients Success, to support RFx responses, proposals, and deal review materials.
• Review and validate client‑facing materials (presentations, ROI models, solution summaries) for accuracy and relevance.
• Work closely with Client Success Managers to ensure clean, informed handoff from presales to post‑sale execution.
• Provide solution context, assumptions, and success criteria to Client Success and Professional Services teams.
• Maintain deep expertise in FICO Score products, use cases, regulatory considerations, and competitive positioning.
• Communicate new product features, enhancements, and roadmap themes in pre-sales contexts.
• Capture client feedback and pre-sales insights to inform product, sales, and enablement teams.

Director, Analytics Presales – Auto Industry

Business Operations

• Supporting our Customer Experience organization
• Collaborating closely with cross-functional teams
• Establishing operational rhythm and reporting
• Analytics and insights
• Driving strategic initiatives
• Tracking KPIs and building reporting frameworks
• Ensuring data integrity and hygiene

Business Operations Analyst II

Full-stack Engineer

• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology
• Works directly with internal and external customers via email, phone, instant message where appropriate, gathering requirements and providing solutions
• Works directly with vendors to resolve software configuration issues
• Proactively monitors and reports performance and utilization of our team's servers and software
• Troubleshoots software and/or hardware issues/failures
• Actively manages problem tickets and tasks
• Assists with developing tactical strategies, processes and procedures related to systems/application administration
• Collaborates with other lines of business on new initiatives
• Writes / modifies scripts and artificial intelligence prompts used to automate routine functions