Business Operations Analyst II

FICO

Join FICO as a Business Operations Analyst, enhancing the customer journey in our Platform Software business. Collaborate with teams to drive operational excellence and improve customer satisfaction.

Posted 6/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Supporting our Customer Experience organization
Collaborating closely with cross-functional teams
Establishing operational rhythm and reporting
Analytics and insights
Driving strategic initiatives
Tracking KPIs and building reporting frameworks
Ensuring data integrity and hygiene

Requirements

What you’ll need

Experience in business operations, analytics, program management, or related roles
Direct experience supporting Customer Success and/or Customer Support organizations in a B2B environment is a plus
Strong analytical skills with advanced proficiency in Excel (pivot tables, complex formulas, data analysis)
Advanced PowerPoint skills with ability to create executive-ready presentations
Experience with CRM systems, particularly Salesforce and ServiceNow
Proven project management abilities
Excellent communication skills
Demonstrated ability to build structure in ambiguous environments
Change management expertise
Bachelor's degree in Business, Analytics, Communications, or related field (or equivalent practical experience)

Benefits

Comp & perks

Highly competitive compensation
Benefits and rewards programs
Engaging, people-first work environment
Work/life balance
Employee resource groups
Social events to promote interaction and camaraderie

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analyticsdata analysisExcelpivot tablescomplex formulasPowerPointCRM systemsSalesforceServiceNowproject management

Soft Skills

analytical skillscommunication skillscollaborationchange managementbuilding structure in ambiguitysupporting customer successsupporting customer supportstrategic initiative drivingoperational rhythm establishmentreporting framework building