FedEx

Customer Support

• Ensure accuracy, completeness, and compliance with internal and external standards.
• Identify and resolve anomalies using judgement.
• Escalate complex issues to senior team members.

Customer Care Representative

Full-stack Engineer

• Engineer-Senior II role at FedEx Express focuses on connecting people and possibilities through transportation, e-commerce, and business solutions.
• Work involves utilizing diverse talents to respond to customer challenges, creating solutions and adapting to change.

Senior Engineer II

Account Manager

• Lead enterprise regional sales efforts to achieve sales targets and expand market presence.
• Coach and mentor the sales team to enhance skills in prospecting, negotiation, and closing.
• Manage sales calls and meetings to build relationships and drive revenue generation.
• Set and track sales goals aligned with revenue and yield management objectives.
• Coordinate with other functions to identify and capitalize on business opportunities.
• Maintain robust customer relationship management practices to foster loyalty and satisfaction.
• Monitor competitor activities and market trends to adjust strategies and maintain competitiveness.
• Drive cross-functional alignment on sales strategies and execution to maximize outcomes.

Worldwide Sales Account Manager

Broker

• Responsible for the completion of defined processes and procedures to deadline
• Ensuring accuracy, completeness, and compliance with relevant internal and external standards
• Identifies anomalies as they arise
• Uses judgement based on rules and procedures to resolve
• For complex issues, may escalate to senior team members

Senior Clearance Broker

Engineer

• Acts as a technical expert on complex and specialist subject(s).
• Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals.
• Supports or leads projects by applying area of expertise.
• Managing life cycle of operational improvement with innovative solutions.
• Study existing operations to find opportunities and develop automation solutions to automate process and reports.
• Act as business analyst bridging gap between operations and IT solutions creating innovative solutions and enhancing business systems.
• Develop solutions using IT programming language and MS office suites to support data, visualization and measurements.
• Creating project business cases and managing them through complete life cycle with cross functions.
• Perform industrial engineering study to improve operational efficiency and reduce cost.
• Creating & implementing SOPs.

Industrial Engineer II

Pricing Analyst

• Acts as a technical expert on complex and specialist subject(s)
• Supports management with analysis, interpretation and application of complex information
• Supports or leads projects by applying area of expertise

Strategic Pricing Lead Analyst

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Operations Support Agent – Associate

People Operations

• Manage employees from an HR perspective (staff, supervisory personnel and managers)
• Hiring new employees, onboarding files, drafting employment contracts (CDI, CDD)
• Enter data into IT systems, including tracking and processing variable elements
• Salary benchmarking and compensation grading
• Management of unfitness for work (occupational health cases)
• Creation and management of disciplinary files
• Organization and filing of personnel records
• Support management in responding to the needs of internal clients

Human Resources Coordinator

• Acts as a technical expert on complex subject(s)
• Supports management with analysis and application of complex information
• Supports or leads projects by applying area of expertise

Lead Analyst, Strategic Pricing

• VAT Advisory: Serve as a trusted advisor by providing expert guidance on VAT compliance and tax-efficient transaction structuring. Collaborate closely with cross-functional teams and external tax advisors to ensure accurate interpretation and application of VAT regulations across European markets. Handle day-to-day ad hoc VAT questions from the business, ensuring timely and practical advice. Ensure all business projects and transactions are compliant and optimized from a VAT perspective.
• VAT Reporting and E-Invoicing: Provide VAT advisory support for VAT reporting initiatives, including e-invoicing projects, ensuring compliance with local and cross-border VAT rules. Oversee the accuracy and efficiency of VAT data submission across various platforms.
• Audit and Inquiries Support: Support responses to VAT audits and queries from European tax authorities. Prepare comprehensive documentation and formulate detailed responses to ensure smooth audit processes and compliance with relevant legislation.
• Tax Control Framework: Contribute to the development and enhancement of the company’s tax control framework for indirect taxes. This includes designing and refining policies, procedures, and ongoing testing to ensure robust compliance and operational efficiency.
• VAT Awareness and Training: Drive VAT awareness across the organization by providing targeted training, actionable guidance, and practical solutions. Equip business units with the knowledge to understand VAT implications on business processes, fostering a proactive approach to compliance. Keep the tax team informed of any changes in VAT legislation across Europe, ensuring timely updates and adherence to new regulations.
• Cross-Functional Communication and Relationship Management: Build strong internal networks within the company by collaborating across departments, aligning on VAT objectives, and influencing cross-functional teams to achieve compliance. Externally, maintain key relationships with tax authorities, industry associations, and external tax consultants to stay informed of regulatory changes and best practices.

Tax Advisor – VAT

Operations

• Proactively identify and rectify potential inefficiencies across the Zambia station network, including the Lusaka Gateway, Head Office, and 5 Outlying Delivery Area (ODA) stations.
• Effectively manage assigned resources, departments, and locations, ensuring that operational goals are achieved and processes are completed promptly and consistently.
• Oversee Road and Ground Linehaul networks, managing fleet operations, transport scheduling, heavy-weight dispatch, and complex weight & balance procedures.
• Direct inbound and outbound clearance administration, brokerage operations, and export controls while maintaining strict adherence to dangerous goods regulations and clearance regulatory frameworks.
• Oversee contract management, sourcing, and relationships with Global Service Partners (GSP), commercial airlines (including lift and spot management), and third-party trucking operators.
• Guide, mentor, and manage a team of approximately 20 direct reports, traveling frequently to remote ODA stations to audit performance and support on-the-ground staff.

Manager, Operations

• Responsible for the completion of defined processes and procedures to deadline.
• Ensuring accuracy, completeness, and compliance with relevant standards.
• Identifying anomalies and using judgement to resolve.
• May escalate complex issues to senior team members.

Senior Customer Care Representative

Account Executive

• Provide technical expertise on complex subjects
• Support management with information analysis and interpretation
• Contribute to corporate goals and objectives
• Lead or support projects related to area of expertise

Regional Account Executive

Manager

• Conduct detailed stakeholder and change assessments to identify the key impacts to people, processes, and technology.
• Plan, strategize and adopt strategies to reduce risk and ensure seamless adoption of transformation programs.
• Monitor and measure progress against defined success metrics, leveraging data and feedback to adjust plans and sustain outcomes.
• Maintain portfolio-level view of transformation initiatives to prioritize efforts, manage interdependencies, and optimize impact.
• Design, develop, and execute internal communications in collaboration with the global EBS communications team to support global and regional project and change management initiatives.
• Lead high-level cross-functional projects to manage and resolve significant business issues, balancing stakeholder requirements with strategic objectives within quality, time, and budget constraints.
• Act as the single regional or global point of contact for change initiatives, collaborating with stakeholders at all levels to assess needs, report on project status, and ensure alignment with business goals.
• Select, train, develop, and motivate a staff of change practitioners and project managers.
• Manage the department's operational budget and allocate resources effectively.

Manager, Shared Services

Analyst

• Shape and execute enterprise-level change strategies that align business and people outcomes.
• Ensure delivery across large-scale transformation initiatives.
• Partner with senior executives and program leaders to define change vision, goals, and success metrics.
• Develop and deliver comprehensive change roadmaps.
• Monitor and measure change progress against defined success metrics.
• Build strong partnerships across enterprise functions.
• Lead and mentor change practitioners supporting transformation programs.