Federal Reserve Board

Customer Support

• Contribute to the vision, strategy, values, and priorities that help the FRFS enterprise achieve its mission, as a member of the Payments Operations leadership team.
• Develop, implement, and execute the Payment Operations vision for FRFS payments operations.
• Champion strategies to maintain and enhance an enterprise staffing and support model to deliver around the clock services in a highly virtual and matrixed environment.
• Provide input into the technology and product development pipeline and look for new ways to streamline and enhance customer experience and operational efficiency.
• In consultation with other FRFS leaders, develop product, policy, and/or service business strategies to enhance customer experience, resolve customer service challenges, enhance revenue, and address market and competitive issues.
• Create a strong common culture that puts the customer first with a cohesive awareness and understanding of how our customers use our services.
• Partner with all leaders within the FRFS and colleagues throughout the System in a collaborative manner, using influence and empathy to build relationships and trust.
• Represent FRFS on System committees and workgroups as needed.
• Develop close relationships with key stakeholders and external partners to ensure contemporary thinking to align services with customer needs.
• Engage actively in industry conferences and other internal and external engagements.

Senior Vice President – FRFS Customer Service Officer

Financial Planning and Analysis

• Ensures the 24x7 operation and administration of distributed payments systems supporting the high-value, high-availability Fedwire businesses.
• Ensures Wholesale Services and Account Balance Services applications are available according to their business requirements while providing premium customer service to the Federal Reserve System districts and other application users.
• Coaches and reviews the work of others.
• Addresses more complex problems and manages projects.
• Responsible for the large-scale clearinghouse/transaction processing activities for the Fed ACH and Check business lines.
• Provides real-time support for Check/ACH processing.
• Performs application health/monitoring for core processing platforms and satellite/subsystems.
• Supports operations/production issues and incident management.
• Responds to issues or problems that arise in day-to-day operations and serves as first line of escalation.
• Directs and coordinates daily workflow, customer requests, and team responses to operational incidents and service disruptions in a leadership role.
• Oversees team functions and provides appropriate escalation and communication to Management.
• Documents production issues and resolutions for future reference.
• Conducts analyses to understand operational, customer volume, etc., trends/patterns to assist with process improvements and solutions.
• Participates/Supports business testing, defect management, and other activities to launch core processing platforms and/or satellite/subsystems enhancements or new product/services.

Lead System Operations Specialist – 3rd Shift

AI Engineer

• Develop conceptual, logical and physical IT engineering designs
• Complete analysis of business requirements
• Assess testing requirements and prepares testing strategies
• Perform resolution of complex hardware, environmental software operating systems
• Oversees problem avoidance actions
• Analyzes and revises existing system logic and documentation
• Evaluate, recommend and select new software/hardware
• Perform change and problem management using standard tools
• Train System technical staff on use of software/hardware tools
• Assist in the deployment of Microsoft Copilot and rollout of Viva
• Build, deploy, and manage custom AI agents
• Support administration, maintenance, monitoring, and backup of messaging and collaboration technologies
• Investigate and implement new Office 365 capabilities
• Ensure compliance with internal standards, safety practices, and high-quality customer service

Copilot & Viva AI Engineer – End User Services

Director

• Manage a team of high-performing analysts within the Policy Expectations and Surveys team
• Actively support and develop the team and talent consistent with the Bank's mission
• Provide strategic direction, oversight and expertise to the design, execution, analysis, and reporting of the Survey of Market Expectations
• Engage with senior stakeholders in the Markets Group
• Lead the systematic tracking of U.S. monetary policy expectations through market commentary, outreach, and external surveys
• Provide thought leadership and interest rates market expertise
• Build and maintain relationships with external market participants
• Oversee the development and implementation of models to extract measures of monetary policy expectations
• Foster effective risk management with respect to the policy surveys
• Lead strategic initiatives on the staff

Policy and Market Analysis Associate Director

Full-stack Engineer

• Develop, test, support and deploy web, mobile and cloud applications
• Research and evaluate software related technologies and products
• Interact with clients to determine project requirements and needs
• Develop and write high-quality code that meets customer requirements
• Perform code review and quality assurance checks
• Create software documentation and maintain existing documentation
• Troubleshoot and resolve problems of varying complexity
• Implement best practices including quality and delivery methodologies
• Ensure compliance with the documented software procedures throughout the life cycle of software products

Software Engineer

Risk

• Using an analytical and inquisitive mindset to review financial information, assess legal and regulatory compliance, evaluate risks within banking organizations, and perform trend analysis of both targeted and broader banking activity.
• Leveraging strong communication skills to build relationships with both internal and external stakeholders, share information in a variety of settings, and inform on potential problems, opportunities, progress, and solutions.
• May also include producing clear and concise written documents and reports.
• Relying on strong interpersonal skills to collaborate with team members, problem solve, and apply diverse perspectives to foster maximized performance.
• Delivering guidance and/or insights to varied audiences, including banking and internal executives.
• Proactively seeking opportunities to manage core operational duties, supplemental ad hoc tasks, and project work, while identifying opportunities for process improvements, and adapting to changes in operations.
• Investing in the development of your peers by proactively sharing knowledge and regularly providing peer-level feedback.
• Leveraging technical applications to enhance existing processes and manage data as a product.

Credit, Reserves and Risk Management Supervisor/Compliance Analyst

Solutions Engineer

• Develop and implement identity and security solutions across enterprise platforms.
• Lead creation of the Entra ID Governance roadmap, including lifecycle management, access governance, and provisioning modernization.
• Plan and integrate Microsoft Defender security capabilities to strengthen endpoint, identity, and cloud security posture.
• Define and operationalize Secrets Management and Non-Human Identity strategies for automation and cloud workflows.
• Drive adoption of passwordless and phishing-resistant authentication methods (PKI + FIDO).
• Advance Zero Trust identity and security tooling, ensuring dynamic access control and policy enforcement.
• Collaborate with cross-functional teams to align solution delivery with OCISO’s strategic objectives.

Solutions Engineer, Identity & Security

Security Engineer

• Develop code to automate security frameworks into functional, secure infrastructure and deploy security tooling using automation as a foundation.
• Design and execute point-in-time security tests, automated or manually, against cloud workloads.
• Enforce governance gates during key lifecycle phases (e.g. Design, Validate, Publish)
• Monitor traffic and collaborate with security and engineering teams on incident response and remediation.
• Document technical solutions developed and the supporting processes.

Principal Cyber Security Engineer

Program Manager

• This is a highly visible role involving frequent strategic interaction with senior leadership across the System
• Help define program governance and oversight to facilitate achievement of the program’s vision and to establish accountability
• Help define long-term program resource needs (including roles and responsibilities)
• Lead and coordinate program activities and artifacts including program management plan and associated artifacts
• Lead the continuous improvement of program processes, procedures, and tools
• Coordinate the various aspects of multiple related projects while monitoring cross-dependencies
• Provides a unified portfolio view of business strategies, operational and budget implications, portfolio dependencies
• Plan and facilitate regular program Steering Committee meetings
• Align individual and disparate project plans and strategies to the larger program vision
• Anticipate and manage issues; proactively identifies risks.

Program Manager – National IT Resilience Effort

• Design, develop and implement new complex solutions
• Develop software solutions in Java, Spring, Terraform, NoSQL and RDS in the Cloud
• Provides input into strategic and tactical planning of software solutions
• Collaborates with analysts as part of an integrated Agile team

Principal Software Engineer

Product Manager

• Drive product features from ideation to launch, collaborating with designers, engineers, and cross-functional partners such as sales and legal
• Evaluate product/market fit in new markets or verticals by analyzing customer pain points, alternatives, and willingness to pay
• Assist in development of a multi-year FedNow product roadmap to ensure our services truly meet customer needs, stay ahead of emerging trends, and deliver business value
• Lead and oversee specific product discovery analysis by identifying a business case, assessing the risks, and delivering a recommendation
• Identify the business impact of solutions to inform decision making and prioritization
• Ensure clear and transparent communication with team members and partners

Senior Product Manager

QA Automation Engineer

• Lead End-to-End Development: Design, test, and implement complex automation solutions in a NextJS , JavaScript and Python environment.
• Support legacy software within a Java SpringBoot , OpenShift environment
• Technical Leadership: Direct the work of junior developers, conduct rigorous code reviews, and ensure the architectural integrity of all programming tasks.
• Lifecycle Management: Guide projects through the full release cycle, including security compliance, architectural design reviews, and production readiness testing.
• System Integration: Build and maintain high-performance integrations between internal and external systems using MuleSoft API Gateways , and ServiceNow.
• UI Modernization: Create intuitive, user-friendly interfaces for self-service network management tools using Angular .
• Operational Support: Participate in a 24/7 on-call rotation to ensure the continuous availability of critical automation services.

Senior Network Automation Engineer – Full-Stack

Vice President

• Provide strategic direction and oversight for all facilities within the 12th District.
• Lead Facility Management functions including Construction Projects and Space Planning.
• Serve as a strategic partner and advisor to senior executive team.
• Establish a strategic roadmap and multi-year planning forecast.
• Proactively engage with business lines to anticipate infrastructure needs.
• Oversee and support the Environmental Health & Safety Program.
• Oversee the Group’s financial management function including budgeting and asset management.
• Build and sustain productive relationships with customers and regulatory agencies.

VP, Facilities Management – Environmental, Health and Safety

DevOps Engineer

• Install, configure, and maintain BMC Helix Discovery in both on-premises and government cloud environments
• Set up and manage credential management for comprehensive discovery across all network segments
• Configure and troubleshoot device discovery processes to ensure complete infrastructure visibility
• Develop and fine-tune TKU (Technology, Knowledge, and Update) patterns to enhance discovery capabilities
• Design and optimize synchronization patterns to effectively integrate discovery data with ServiceNow CMDB
• Create and maintain scripts to extract specialized data (particularly software information) from the discovery repository
• Create and maintain application dependency maps and ensure their accurate transmission to ServiceNow CMDB
• Develop custom data transformation processes to meet specific CMDB requirements
• Implement and leverage CI/CD pipeline tools like GitLab for automation and deployment
• Monitor discovery health, performance metrics, and data quality
• Troubleshoot discovery issues and implement solutions to ensure complete visibility
• Document all discovery configurations, integrations, and custom scripts

DevOps Engineer – IT Discovery Specialist

• Leads application development and delivery for a segment of payments portfolio
• Responsible and accountable for building the solutions for business needs and maturing the technology practices and processes
• Leads and manages team(s) of ~10-15 software engineers for end-to-end delivery of mission critical application solutions
• Lead, coach, and mentor team members to achieve individual and team goals, providing regular feedback and performance management
• Identify and address training needs, develop succession plans, and foster a culture of continuous learning and growth
• Ensure that the team has the necessary resources and tools to perform their jobs effectively
• Address and resolve conflicts within the team, fostering a positive and inclusive work environment
• Collaborates with stakeholders across the organization on planning for production delivery and appropriate (level 3) production support
• Responsible for providing technical guidance to software engineers, including hands on development of complex applications based on reference architecture
• Ability to work on multiple tasks while coaching others simultaneously to produce high quality deliverables
• Demonstrates deep experience developing and supporting complex, mission critical systems
• Demonstrates strong innovation, influencing, negotiating skills, and strategic agility
• Demonstrates professional maturity, ownership of complex issues, and a strategic vision for the future
• Informs and communicates with senior leaders, decision-makers, and stakeholders, regarding pertinent application and/or infrastructure activities, including software development, data management, middleware, infrastructure, and security activities
• Makes hiring decisions and recommendations
• Provides performance feedback to staff and takes disciplinary action consistent with the Bank's policies and principles
• Makes recommendations to leadership regarding employee salary and career role changes