Technical Solutions Analyst, Operations Customer Testing Services

Federal Reserve Board

Technical Solutions Analyst delivering customer support and managing onboarding projects in Federal Reserve's IT operations. Requires strong technical knowledge and project management skills.

Posted 6/30/2026full-timeKansas City • Illinois, Kansas, Montana, Ohio, Pennsylvania • 🇺🇸 United StatesJunior💰 $63,800 - $82,500 per yearWebsite

About the role

Key responsibilities & impact

Provide second and third-level technical support
Coordinate customer onboarding projects
Facilitate network testing
Serve as a technical liaison between customers, internal teams, and vendors
Manage technical projects from start to finish
Identify process improvements

Requirements

What you’ll need

Typically requires 0-3 years of relevant experience
Associate’s degree in information technology or a closely related field
Novice to intermediate understanding of subject
Ability to diagnose and resolve technical issues
Capacity to lead customer projects, coordinate across multiple stakeholders, and manage timelines
Skilled in creating and maintaining technical documentation

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportProject ManagementTechnical DocumentationNetwork TestingIssue Diagnosis

Soft Skills

CoordinationCommunicationLeadership

Certifications

Associate’s Degree in Information Technology