Customer Support Coordinator

Federal Reserve Board

Customer Service Support Coordinator handling support for financial institutions using Federal Reserve Financial Services. Must provide superior customer service and resolve routine service requests in office environments.

Posted 6/19/2026full-timeKansas City • Kansas, Minnesota, Montana • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide superior customer service to external customers and internal customers by independently responding to and resolving routine service requests
Contribute to meeting or exceeding department or unit metrics related to accuracy, timeliness, and customer satisfaction
Verify accuracy of access requests and associated documentation; conduct due diligence to verify authorization
Coordinate with other Reserve Bank operating departments and business lines as appropriate; follow up on issues requiring additional research

Requirements

What you’ll need

Typically requires a high school diploma or GED
Typically requires at least one year of experience in customer service, operations and/or related area
Proficient computer skills including, but not limited to data entry, and ability to navigate within multiple applications concurrently
Experience with Microsoft Office applications, Internet and web-based applications, e-mail systems, etc.
Demonstrated ability to interface with customers and resolve routine issues

Benefits

Comp & perks

Health insurance
401(k) matching
Paid overtime

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrycustomer serviceoperations

Soft Skills

problem solvingcommunicationinterpersonal skillsattention to detail

Certifications

high school diplomaGED