Farmers Insurance

Account Manager

• Owns and manages assigned territory driving profitable growth to achieve financial and operational targets.
• With moderate guidance from management and field distribution partners, assists in leading, developing, and executing territory tactical plan and agency management processes (example business planning, training, compensation) to support financial and operational targets, measure results, and pivot as necessary.
• With coaching, builds and cultivates mutually beneficial agency partnerships in person with agency ownership, management, and frontline staff using a consultative sales framework.
• Establishes position as a trusted advisor while delivering product, underwriting philosophy, appetite, and system training, to support retention and new business development to increase depth and maximize agency revenue.
• With moderate guidance, creates, maintains, and executes high quality agency strategies and plans, including holding agents accountable, to achieve written premium, profit, and new business goals.
• Coordinates plans with field distribution partners, including strategic and tactical components, to align with business strategies such as carrier consolidation (agency book consolidation), agency storefront expansion, and new product or program rollout support.
• With coaching, drives and ensures quality of new business flow, appropriate mix of business, and overall risk management of both individual agency books and overall assigned territory.
• Provides appetite and target market clarity, identifies and addresses profit or quality of business concerns to ensure profitability across territory.
• Strategically utilizes internal reporting and tools designed to support the Independent Agent channel including all Marketing and Development programs, business development tools and internal production/profitability data and analysis.
• Performs other duties as assigned.

Field Territory Manager

• Owns and manages assigned territory driving profitable growth to achieve financial and operational targets
• With moderate guidance from management and field distribution partners, assists in leading, developing, and executing territory tactical plan and agency management processes (example business planning, training, compensation) to support financial and operational targets, measure results, and pivot as necessary
• With coaching, builds and cultivates mutually beneficial agency partnerships in person with agency ownership, management, and frontline staff using a consultative sales framework
• Establishes position as a trusted advisor while delivering product, underwriting philosophy, appetite, and system training, to support retention and new business development to increase depth and maximize agency revenue
• With moderate guidance, creates, maintains, and executes high quality agency strategies and plans, including holding agents accountable, to achieve written premium, profit, and new business goals
• Coordinates plans with field distribution partners, including strategic and tactical components, to align with business strategies such as carrier consolidation (agency book consolidation), agency storefront expansion, and new product or program rollout support
• With coaching, drives and ensures quality of new business flow, appropriate mix of business, and overall risk management of both individual agency books and overall assigned territory
• Provides appetite and target market clarity, identifies and addresses profit or quality of business concerns to ensure profitability across territory
• Strategically utilizes internal reporting and tools designed to support the Independent Agent channel including all Marketing and Development programs, business development tools and internal production/profitability data and analysis
• Performs other duties as assigned

Backend Engineer

• Create, develop and execute marketing content for agent and client facing collateral, develop and execute digital marketing content for financial products on farmers.com and agent websites.
• Work with creative vendors and enterprise marketing to develop the image and voice of Farmers Financial Solutions.
• Help to grow the relationship with Farmers Financial Solutions and its agents, increase customer life time value, and drive engagement.
• Responsible for educating agents and employees about new sales or digital tools available to agents and consumers.
• Manage high impact projects, including strategy, identification of tasks, dependencies, deadlines and costs, as well as on time execution.
• Collaborate across the enterprise to drive business objectives and lead high performing cross-functional teams.

Go to Market Lead

Marketing

• Creation, development and execution of marketing content for agent and client facing collateral (Print and digital)
• Launch and manage Farmers Financial Solutions products and services including all FFS product collateral, development of registered representatives and customer communications.
• Develop prospecting, point-of-sale, educational materials, and agent support materials to support product launches and ongoing business initiatives.
• Work with product providers and enterprise marketing, training, finance, compliance, legal and outside consultants to develop education materials and sales brochures for the agents internally and to use with their customers.
• Manage high impact projects, including strategy, identification of tasks, dependencies, deadlines and costs, as well as on time execution.
• Work with FFS Communications and Marketing Manager, Corporate Communications, Corporate Creative Shop, University of Farmers, Agency News and Resources team and outside vendors to develop and manage marketing, education, and communications plans to support Farmers Financial Solutions and creative positioning with Farmers brand voice.
• Work with Training to ensure appropriate agent understanding of products, processes, and compliance.
• Performs other duties as assigned.

Marketing Lead

Customer Support

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Evaluate and interpret policy information within prescribed authority limits.
• Access account information and communicate while working in multiple systems.
• Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions.
• Document customer interactions and outcomes thoroughly in system.
• Escalate unresolved issues requiring advanced support for further resolution.
• Build knowledge and acumen through self-directed learning.
• Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
• Help maintain department knowledge resources to keep them current.
• Actively listen to customer concerns to identify trends or patterns.
• Recognize opportunities for process improvement and makes recommendations to leadership.
• Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.

Customer Care Representative

• Owns and manages assigned territory driving profitable growth to achieve financial and operational targets.
• Assists in leading, developing, and executing territory tactical plan and agency management processes.
• Builds and cultivates mutually beneficial agency partnerships in person with agency ownership, management, and frontline staff.
• Establishes position as a trusted advisor while delivering product, underwriting philosophy, appetite, and system training.
• Creates, maintains, and executes high quality agency strategies and plans.
• Drives and ensures quality of new business flow, appropriate mix of business, and overall risk management.
• Provides appetite and target market clarity, identifies and addresses profit or quality of business concerns.
• Strategically utilizes internal reporting and tools designed to support the Independent Agent channel.

Specialty and Commercial Auto Field Territory Manager

Product Manager

• Responsible for managing all aspects of their product within assigned geographic territory, generally two mid-size states.
• Assesses profitability, growth, competitors, strategies, and initiates changes to the product or rating approach in the territory in order to maximize Farmers’ opportunities.
• Responsible for profits/losses in assigned product/territory.
• Analyzes internal and external data to fully understand profit, production, competitive position and market trends to develop strategies to drive profitable growth.
• Develops long-and short-term plans for their assigned product/territory with corresponding State Manager.
• Leverages market research to identify growth opportunities within the assigned product/territory.
• Takes leadership role in special projects as assigned by State Manager.
• Collaborates with internal partners in Distribution, Underwriting, Analytics, Actuarial, IT, and Claims to understand profitability, market opportunities and potential system changes.
• Coordinates state and home office legislative and regulatory affairs by providing input on key bills and regulation.
• Recruits, trains and develops product analysts.

Senior Product Manager – Personal Lines

Inside Sales

• Manages an assigned portfolio of core Foremost Independent Agencies.
• Prospect and appoint new agencies with guidance.
• Drive profitable premium growth and achieve financial and operational goals.
• Develop and manage agency partnerships.
• Serve as the primary relationship between the agency and the company.
• Develops and successfully promotes available suite of Foremost products and services.
• Coordinate plans with field distribution partners.

Inside Sales Territory Manager – West Zone

Manager

• Provides critical decision support for Farmers Independent Agency Distribution team across the enterprise by gathering, analyzing, and synthesizing data to address business challenges.
• Applies advanced or innovative mathematical, statistical, and quantitative techniques to draw conclusions and deliver actionable recommendations that drive efficiency, growth, and profitability.
• Interprets large datasets to extract meaningful insights and trends then communicates findings to business partners and leadership to support informed decision-making.
• Mentors, trains, and coaches less experienced team members and supervises direct reports who are individual contributors or people leaders with small span of control.
• Leads discussions with cross-functional business partners and teams to understand and collaborate on complex business objectives.
• Shapes solution strategies and outcomes by leveraging broad knowledge of the business and overseeing collaboration across teams to ensure alignment and effectiveness.
• Uses breadth of expertise in data analysis to deliver insights that enable informed decision-making.
• Develops and implements advanced or innovative mathematical, statistical, and quantitative techniques to solve medium-to-large scale business problems that significantly impact current and future business strategies.
• Analyzes large datasets to identify trends, patterns, and business opportunities.
• Conducts comprehensive exploratory data analysis (EDA) to uncover opportunities including testing hypotheses and validating findings with business partners.
• Coordinates with cross-functional technical teams including IT, data scientists, data engineers and others to ensure data integrity and optimize data pipelines.

Decision Science Manager

Bilingual

• Utilizes working knowledge and skills developed through formal training to investigate, confirm coverage, determine liability, establish damages, and negotiate settlements of auto claims
• Utilizes a broad understanding of claims adjusting to apply skills and knowledge to investigate and determine liability for claims with basic coverage issues and moderate to complex liability issues
• Performs in-depth investigation and analysis on losses such as multi-vehicle losses with comparative negligence
• Completes investigation by securing recorded statements of the drivers, police reports vehicle photos and estimates, and scene investigations
• Makes same-day contact with customers
• Explains the claims process to all customers
• Explains all applicable coverage benefits to the policyholder
• Confirms facts of loss
• Determines vehicle location and if drivable
• Offers vehicle repair and rental service options to customers
• Coordinates auto physical damage estimate through the proper internal method of inspection and arranges for the release of vehicles that are accruing storage fees
• Proactively investigates and determines coverage for Auto policy claims with coverage issues requiring in-depth investigation including but not limited to if the policy is out of force for the date of loss, unlisted or permissive drivers, excluded drivers, vehicles not on the policy, rideshare involvement, material misrepresentation issues, and new business investigations
• Maintains ownership of the claim and completes work with a limited degree of supervision
• Serves as the primary point of contact through resolution of all exposures
• Communicates and collaborates with other claim specialists to facilitate claim resolution for customers
• Provides verbal and written communication to customers to explain coverage issues and decisions
• Communicates policy risk issues to Underwriting to facilitate their evaluation of the policy risk and exposure
• Escalates complex coverage issues to supervisor
• Demonstrates proficient knowledge and application of venue laws for all states handled in the Region
• Analyzes duties owed and breached by all potentially responsible parties and determines liability percentage for each party
• Escalates claims with exposures exceeding financial authority to supervisor
• Communicates liability decisions to customers, claimants, claim specialists, and Underwriting
• Recognizes subrogation potential and makes referrals to the Subrogation department when appropriate
• With limited supervision and support, investigates and recognizes all potential claim exposures
• Recognizes and escalates non-auto property damage exposures and resolves auto physical damage claims proactively and accurately
• Secures estimate of damages timely through appropriate repair channels
• Writes, reviews, and adjusts auto physical damage estimates for repairable vehicles with minor to moderate damages
• Issues and authorizes claim payments to customers and repair facilities and explains repair process and estimate to customers
• Manages rental claims through communication with customers, repair facilities, rental vendors, and claim specialists
• Proactively manages and mitigates storage costs
• Coordinates and collaborates with auto physical damage and total loss specialists to facilitate claim resolution for customers
• Maintains active diary and resolution plan on open files
• Handles and documents files in compliance with regulatory requirements
• Responsible for ensuring professional correspondence is sent to customers including claim status updates

Bilingual Auto Claim Owner

Claims Specialist

• Using claims systems to accurately document files
• Manage a diary and handle first and third party auto claims promptly
• Conduct thorough investigations,
• Confirm coverage, determine liability, and establish damages
• Negotiate the settlement of assigned claims
• Inspect damaged property and vehicles
• Estimate cost of repair or replacement for damaged or stolen property
• Determines and reports on subrogation potential
• Report theft, fraud, and arson losses as required
• Maintain job knowledge through intermittent training

Liability Claims Representative

Sales

• Manages assigned team members to maximize positive customer experience for both internal and external customers by identifying, understanding, and resolving inquiries
• Leads assigned team members to maximize team performance and company results
• Effectively communicate company strategies related to products and philosophies to team members
• Maintains risk selection and financial control integrity by reviewing and analyzing individual team member performance
• Inspires, develops and mentors assigned team members

Specialty Sales Manager

• Deliver exceptional customer service while proactively seeking solutions
• Communicate with customers and agents via multiple channels (phone, chats, emails)
• Receive and respond to inquiries related to insurance matters
• Interact with customers to resolve moderately complex issues regarding policy provisions and conditions
• Document customer interactions and outcomes thoroughly in system

Customer Care Representative – FSO

• Utilizes working knowledge and skills developed through formal training to investigate, confirm coverage, determine liability, establish damages, and negotiate settlements of auto claims
• Performs in-depth investigation and analysis on losses such as multi-vehicle losses with comparative negligence
• Completes investigation by securing recorded statements of the drivers, police reports vehicle photos and estimates, and scene investigations
• Makes same-day contact with customers
• Explains the claims process to all customers
• Explains all applicable coverage benefits to the policyholder
• Confirms facts of loss
• Determines vehicle location and if drivable
• Offers vehicle repair and rental service options to customers
• Coordinates auto physical damage estimate through the proper internal method of inspection and arranges for the release of vehicles that are accruing storage fees
• Proactively investigates and determines coverage for Auto policy claims with coverage issues requiring in-depth investigation
• Maintains ownership of the claim and completes work with a limited degree of supervision
• Serves as the primary point of contact through resolution of all exposures
• Communicates and collaborates with other claim specialists to facilitate claim resolution for customers
• Provides verbal and written communication to customers to explain coverage issues and decisions
• Demonstrates proficient knowledge and application of venue laws for all states handled in the Region.

Bilingual Auto Desk Adjuster

• Owns and manages assigned territory driving profitable growth to achieve financial and operational targets.
• Leads, develops, and executes territory tactical plan and agency management processes (example business planning, training, compensation) to support financial and operational targets, measure results, and pivot as necessary.
• Independently builds and cultivates mutually beneficial agency partnerships in person with agency ownership, management, and frontline staff using a consultative sales framework.
• Acts as a trusted advisor while delivering product, underwriting philosophy, appetite, and system training to support retention and new business development to increase depth and maximize agency revenue.
• Creates, maintains, and executes high quality agency strategies and plans, including holding agents accountable, to achieve written premium, profit, and new business goals.
• Collaborates with field distribution partners to plan and align strategic and tactical components with key business strategies.

Field Territory Manager

Field Territory Manager

Go to Market Lead

Marketing Lead

Customer Care Representative

Specialty and Commercial Auto Field Territory Manager

Senior Product Manager – Personal Lines

Inside Sales Territory Manager – West Zone

Decision Science Manager

Bilingual Auto Claim Owner

Liability Claims Representative

Specialty Sales Manager

Customer Care Representative – FSO

Bilingual Auto Desk Adjuster

Senior Field Territory Manager – Bilingual