Farmers Insurance

Account Manager

• Owns and manages assigned portfolio driving profitable growth to achieve financial and operational targets
• With moderate guidance from management and field distribution partners, assists in developing and executing territory tactical plan and agency management processes
• With coaching, builds and cultivates mutually beneficial agency partnerships with agency ownership, management, and frontline staff using a consultative sales framework
• Establishes position as a trusted advisor while delivering product, underwriting philosophy, appetite, and system training
• With moderate guidance creates, maintains, and executes high quality agency strategies and plans
• Coordinates plans with field distribution partners
• With coaching, drives and ensures quality of new business flow
• Provides appetite and target market clarity

Inside Territory Manager, MI, OH, IN, KY

Growth Marketing

• Responsible for leading and managing sales growth in direct distribution (online and call center) audience
• Develops and executes strategic business plans, initiatives and marketing to generate gross written premium, new business, and profit targets
• Leads a team to build, manage and execute on growth initiatives
• Drive experimentation through A/B and multivariate testing, personalization at scale, and performance-based optimization

Director of Growth Strategy

Architect

• Designs and develops IT architecture strategy, standards and roadmap.
• Creates Enterprise architecture delivery in alignment with Enterprise architecture vision and direction.
• Interprets internal/external business challenges and recommends best practices to improve products, processes or services.

Lead Data Integration – Streaming Architect

Solutions Engineer

• Partners with business teams to design and implement complex data and analytics-centric and value-added systems and solutions that enable business outcomes
• Develops complex value-based analytics solutions for quality, business process functionality, or other strategic/data/analytic initiatives that are complex in nature
• Collaborates with cross-functional teams to identify and establish analytics requirements
• Creates detailed documentation and business plans that address stakeholder needs
• Liaises between IT, data science/R&D teams and Product Management for analytics models and data solutions
• Trusted business partner working with business leaders and cross-functional teams to identify key challenges and work on resolutions with the goal of improving organizational performance
• Develops and implements complex enterprise-wide data integration strategies that utilize various data-marts and data warehouse applications to enhance reporting
• Continuously works across departments with a variety of stakeholders to develop and execute project plans, improve data platforms, dashboards, and reports to meet emerging and changing business demands and guidelines

Business Solutions Manager

Machine Learning Engineer

• Architect and implement scalable AWS ML/AI cloud infrastructure in a multi-tenant SaaS environment.
• Collaborate with data scientists, data engineers, and IT teams to define requirements and best practices for ML model development, deployment, and monitoring.
• Evaluate and recommend tools, platforms, and cloud technologies for ML Ops, ensuring alignment with enterprise architecture standards.
• Oversee the integration of ML pipelines with existing enterprise data and application architectures.
• Familiarity with Guidewire integrations is highly desirable.
• Oversee ML/AI related Kubernetes cluster management and provide guidance on alternative ML/AI workflow orchestration options such as Argo vs Kubeflow, and ML/AI data pipeline creation, management and governance with tools like Airflow.
• Employ tools like Argo CD to automate infrastructure deployment and management.
• Mentor and guide technical teams on ML Ops architecture, tooling, and best practices.

ML Ops Architect

Data Analyst

• Responsible for providing analytical support for the development of successful functional area strategies across the enterprise
• Partners closely with other analytic teams to conduct financial, operational, and customer data analysis
• Supports leadership team with an understanding of the competitive landscape
• Utilizes data from multiple sources to develop complex reporting for cross functional leaders
• Researches competitive intelligence to help inform strategy and opportunities
• Oversee direct reports and support the department overall for the professional development

Strategy & Data Analytics Manager

Data Scientist

• Under direction, use appropriate modeling techniques to address business needs.
• Broaden knowledge and application of modeling techniques and procedures.
• Support preparation of internal/external, structured/unstructured data sets to build/rebuild/refresh predictive models.
• Clearly communicates complex technical concepts and data insights to non-technical stakeholders.
• Performs other duties as assigned.

Data Scientist, Summer Internship

Analytics Engineer

• Work closely with data analysts, data scientists, and business stakeholders to gather requirements and understand their data needs.
• Transform raw data into clean, organized, and analytics-ready datasets using SQL, Python, or other relevant languages.
• Contribute to data workflow including data ingestion, transformation, modeling, and validation to enable data-driven decision-making.
• Utilizes modern data tools and technologies such as dbt, Airflow, and cloud platforms like AWS, Azure, or GCP.
• Clearly communicates complex technical concepts and data insights to non-technical stakeholders.
• Performs other duties as assigned.

Analytics Engineer Internship

Accounting Manager

• Prepares and maintains financial records, statements and reports for assigned companies.
• Analyzes and interprets accounting records, researches complex accounting issues and errors.
• Prepares various internal management and external regulatory reports as assigned.
• Reviews accounting impact from system changes, tests and validates SAP changes.
• Identifies adjustments, corrective action, and prepares documentation in support of the reconciliation.

Accounting Analyst I – II

Customer Support

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Access account information and communicate while working in multiple systems.
• Document customer interactions and outcomes thoroughly in system.
• Recognize opportunities for process improvement and make recommendations to leadership.

Customer Care Rep

Business Analyst

• Partners with business teams to design and implement complex data-centric and value-added systems and solutions that enable business outcomes.
• Develops complex value-based analytics solutions for quality, business process functionality, or other strategic/data/analytic initiatives that are complex in nature.
• Collaborates with cross-functional teams to identify and establish analytics requirements.
• Creates detailed documentation and business plans that address stakeholder needs.
• Liaises between IT and Product Management for data solutions.

Senior Data Product Owner – Business Solutions Analyst

Financial Planning and Analysis

• Conducts financial reviews and assists customers in selecting life and financial products to meet their financial goals.
• Develops and delivers financial plans for customers.
• Hosts monthly educational seminars with third-party providers.
• Engages current customers with targeted marketing to introduce wealth management services.
• Conducts individual check-ins and follow-ups and promotes the services of qualified Farmers Financial Services Agents (FSAs).
• Stays updated on industry knowledge by meeting with product providers on product information and attending industry conferences on emerging topics such as the latest tax laws and technology developments.
• Partners with underwriting to resolve not-in-good-order issues and servicing customer accounts.
• Performs other duties as assigned.

Financial Services Specialist

Strategy

• Directs a Home Office Review Team in auditing the Commercial Service Center underwriting, compliance and operation results; recommends and directs modifications with corrective measures to obtain Service Center underwriting excellence and standardization; implements Best Practices in all centers.
• Oversees and conducts regular risk selection audits for all Commercial lines of business; reviews the quality of work performed by the Center in support of underwriting excellence and works directly with the Commercial Center Managers on corrective actions and resolution dates.
• Provides support to Product Managers and Commercial Center Managers in the development and implementation of strategic initiatives that support growth, profit and retention objectives.
• Advises and counsels Centers on technical underwriting issues and makes recommendations for remedial action through appropriate channels.
• Analyzes, evaluates, and monitors Service Center loss ratio development and loss trends through Service Center field audits, underwriting file reviews, the use of large loss reports and other financial performance reports, and develops strategies and recommendations to correct deterioration in Combined Ratio results.
• Provides technical support, staff guidance and counsel to the Commercial Managers, in conjunction with Product Management.
• Reviews, coaches, and makes recommendations on how to handle accounts outside of their authority.
• Acts as a consultant to provide expertise on all Commercial Products (CMP, Auto, WC) for both Service Center and Home office personnel.
• Develops, contracts, implements, and maintains 3rd Party underwriting validation tools such as Dunn and Bradstreet, ISO Location, POLK, Marshall & Swift Boeckh and Choice Point. Programs are monitored for underwriting and marketing excellence and operational effectiveness.
• Develops and oversees internally produced underwriting tools and guidelines such as Underwriting Reference Manual (URT), Business Personal Property Estimator, and the Commercial Underwriting Database, including underwriting guidance pointers and rules.
• Audits and oversees the quality of the Service Center Team Leader underwriting quality reviews, reports results to the Commercial Center Manager with underwriting and training recommendations.
• Act as the Home Office Liaison between Product Management and the Service Centers on all large account submissions by offering consulting services on their underwriting questions, recommendations.
• Responsible for the oversight of the Large Account submission log noting underwriting quality, disposition, and pricing variance. Utilizes the log as one of the underwriting tools to recommend underwriting authority levels and training needs.
• Promotes and supports Home Office Commercial Training with advanced underwriting seminars and teaches courses on insurance accounting, loss trend and development, advanced pricing applications and financial applications.
• Provides support for training and management of the risk selection process and recommends corrective action. Monitors the effectiveness of established educational/training activity within the Service Center. Directs and coordinates the Training Consultants to implement training material, as appropriate, prior to the introduction of new and/or revised policies, procedures and programs. Coordinates philosophical discussions that encourage independent thinking and decision-making skills along with discussions on relevant developments in industry trends for claims and underwriting. Maintains contact with Risk Management, industry organizations, and other insurance carried.

Third Party Data Strategy Manager – Commercial

Manager

• Actively participate, lead or manage large cross‑functional projects that improve how we launch and scale initiatives.
• Partner with me to document and refine “how we go to market” from intake through rollout and long-term sustainment.
• Translate pilots and best practices into clear, repeatable playbooks that teams can adopt without ambiguity.
• Plan and partner with Marketing/Comms to deliver concise comms that keep leaders and field teams aligned; route updates through the right channels at the right time.
• Partner with our data team to build simple, reliable reporting for adoption, outcomes, and accountability; use trends to recommend adjustments.

Go To Market Manager

Account Executive

• Sell insurance products to inbound callers by gathering data from customers to generate quotes and ultimately bind the business; in some instances, make outbound calls
• Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option
• Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities
• Navigate multiple computer systems while seamlessly interacting with the customer