Customer Care Representative – FSO
Farmers Insurance
full-time
Posted on:
Location Type: Remote
Location: Florida • Idaho • United States
Visit company websiteExplore more
Salary
💰 $22 - $24 per hour
Job Level
About the role
- Deliver exceptional customer service while proactively seeking solutions
- Communicate with customers and agents via multiple channels (phone, chats, emails)
- Receive and respond to inquiries related to insurance matters
- Interact with customers to resolve moderately complex issues regarding policy provisions and conditions
- Document customer interactions and outcomes thoroughly in system
Requirements
- High School Diploma or equivalent required
- Minimum of 1-3 years customer service experience
- 1 year of experience in call center environment or related field preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Experience with Microsoft Office suite of tools preferred
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
- Annual performance-based bonus up to 10%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experiencetechnical aptitudecomputer skillsMicrosoft Office
Soft Skills
communicationproblem-solvingcustomer interactiondocumentation
Certifications
High School Diploma