Farmers Insurance

Bilingual Auto Desk Adjuster

Farmers Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Kansas City • Kansas • Missouri • United States

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Salary

💰 $25 - $36 per hour

About the role

  • Utilizes working knowledge and skills developed through formal training to investigate, confirm coverage, determine liability, establish damages, and negotiate settlements of auto claims
  • Performs in-depth investigation and analysis on losses such as multi-vehicle losses with comparative negligence
  • Completes investigation by securing recorded statements of the drivers, police reports vehicle photos and estimates, and scene investigations
  • Makes same-day contact with customers
  • Explains the claims process to all customers
  • Explains all applicable coverage benefits to the policyholder
  • Confirms facts of loss
  • Determines vehicle location and if drivable
  • Offers vehicle repair and rental service options to customers
  • Coordinates auto physical damage estimate through the proper internal method of inspection and arranges for the release of vehicles that are accruing storage fees
  • Proactively investigates and determines coverage for Auto policy claims with coverage issues requiring in-depth investigation
  • Maintains ownership of the claim and completes work with a limited degree of supervision
  • Serves as the primary point of contact through resolution of all exposures
  • Communicates and collaborates with other claim specialists to facilitate claim resolution for customers
  • Provides verbal and written communication to customers to explain coverage issues and decisions
  • Demonstrates proficient knowledge and application of venue laws for all states handled in the Region.

Requirements

  • Demonstrated customer service skills
  • Effective conflict management skills
  • Identifies key issues and patterns from partial/conflicting data
  • Strong verbal communication and listening skills
  • Strong written communication skills with the ability to convey critical decisions and information through written letters
  • Demonstrates excellent judgment and decision-making skills
  • Effective negotiation skills
  • Possesses flexibility to work in a fast-paced, dynamic environment; uses discretion to modify work practices and processes to achieve results or improve efficiency
  • Demonstrated problem-solving skills
  • Takes a broad perspective on problems and spots new, less obvious solutions
  • Performs work independently with minimal supervision
  • Possesses strong technical aptitude; Proficient in Microsoft Office products
  • Adaptable and flexible to new technology.
Benefits
  • Competitive salary commensurate with experience, qualifications and location
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
investigationcoverage determinationliability assessmentdamage estimationnegotiationclaims processingmulti-vehicle loss analysisvehicle repair coordinationauto policy claims investigationvenue law knowledge
Soft Skills
customer serviceconflict managementverbal communicationwritten communicationjudgmentdecision-makingnegotiationproblem-solvingflexibilityindependence