Branch Manager
Family Resource Home Care
Branch Manager
Family Resource Home Care
full-time
Posted on:
Origin: • 🇺🇸 United States • Oregon
Visit company websiteSalary
💰 $60,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Supervise and develop branch administrative staff; train and support to ensure optimal performance
- Act as main point of contact for HQ communications, including billing and payroll audits
- Train branch staff on company policies and procedures to ensure compliance with state and federal regulations
- Conduct client intakes, assessments, care planning, and ongoing supervision
- Assist staffing supervisors by scheduling caregivers with clients as needed
- Perform periodic quality audits to ensure thorough documentation and follow-up
- Address and resolve escalated client and caregiver concerns with office staff
- Align marketing strategies with branch capacity and goals and participate in community marketing
- Oversee branch operations that run 24/7, requiring occasional evenings and weekends
- Conduct occasional visits to client homes, partner facilities, and conferences
Requirements
- Bachelor’s degree (or extensive industry and management experience)
- 2-5 years of managing a team of 5 or more individuals
- Strong customer service skills
- Strong communication skills
- Strong problem-solving skills
- Attention to detail
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Experience in home care and/or healthcare setting (preferred)
- Healthcare management degree (helpful, preferred)
- Ability to work occasional evenings and weekends
- Ability to drive for community marketing efforts
