Appointment Setter
JJM Marketing Group Inc.
Account Coordinator, Client Services
Health Plans, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteJob Level
JuniorMid-Level
About the role
- The Account Coordinator is responsible for assisting the Vice President of Client Services, Account Manager and Client Service Representative with the plan implementation for new clients and servicing of account issues for existing clients
- For new clients, coordinates plan implementation by producing and compiling educational materials
- Works closely with internal staff to communicate service issues and resolve claim payment issues; serves as in-house client contact when the Account Manager and Client Service Representative are unavailable
- Provides administrative support to the Client Services department; notifies internal staff of plan design changes, renewal changes, or other relevant information to ensure smooth operation
Requirements
- A high school diploma or equivalent education plus two years of related work experience
- Willingness and availability to maintain a flexible schedule to participate in employee benefit fairs as requested which may begin and end prior to core business hours
- Must be able to travel within the New England area as required to participate in employee benefit fairs
- Ability to coordinate with management as effectively as with subordinates
- Ability to multitask efficiently and accurately
- Ability to prioritize and multitask effectively
- Communicates effectively, both verbally and in writing
- Ability to work both independently and as a member of the team
- Ability to anticipate and understand systems interactions
- Must be detailed, analytical and accurate
- Recognize the need for follow-thru and follow-up
- Proficiency in Microsoft Office Suite including Word, Excel, Outlook, PowerPoint and Teams
