Family Resource Home Care

Communications

• Support a wide range of marketing and communication projects, developing, implementing, and evaluating strategies for over 40 locations across Washington, Idaho, Colorado, and Oregon.
• Manage department tasks, including internal and external requests and projects, providing essential support to ensuring timely execution and organization.
• Provide ongoing support for recurring initiatives to ensure seamless execution.
• Generate and analyze monthly reports for GA4 and Google Ads tracking, providing insights and recommendations based on performance data.
• Research and provide technical support with emerging website optimization strategies that align with new trends in Ai, SEO and GEO.
• Assist in managing and organizing incoming leads, contact forms, and website chat inquiries within the CRM and website backend software.
• Develop and distribute monthly social media content and performance reports across platforms such as YouTube, LinkedIn, Facebook, Instagram, and Twitter, formulating data-driven strategies to enhance video and media engagement.
• Deploy targeted social media content for business development and branch managers to use in optimizing their online professional outreach and engagement.
• Oversee client outreach and retention strategies to maintain client relationships and encourage feedback.

Marketing and Communications Specialist

Human Resources

• Administer employee benefit programs, including medical, dental, and vision plans; life insurance; disability programs; wellness initiatives; and voluntary benefits.
• Serve as the primary point of contact for employee questions about benefits and wellness programs.
• Monitor employee eligibility and open enrollment periods, ensuring timely communication and education for newly eligible employees.
• Process benefit enrollments, changes, and terminations through HRIS and carrier systems accurately.
• Maintain detailed records and documentation for all benefits-related processes.
• Partner with FRHC’s benefits broker, vendors, and leadership to plan and execute open enrollment.
• Develop and maintain benefits communications such as brochures, newsletters, and FAQs.
• Work with brokers and carriers to resolve employee issues and improve service delivery.
• Audit benefit deductions and invoices for accuracy.
• Analyze benefits usage and trends to support strategic planning and continuous improvement.
• Ensure compliance with ERISA, ACA, HIPAA, COBRA, and other applicable laws and regulations.
• Support HR projects and initiatives as assigned.

HR Benefits Specialist

Recruitment

• Full Cycle Recruiting: Manage the hiring end-to-end process for operational & admin staff – requisition intake meetings, job posting management, application processing, resume screening, sourcing, interviewing, coordinating hiring manager interviews, facilitating hiring assessments, making offers/sending offer letter.
• ATS Management: Manage applicant tracking system workflow and keep stages updated appropriately.
• Stakeholder Relationships: Build strong cross functional stakeholder relationships to learn the needs and nuances of each market and branch.
• Sourcing: Proactively source utilizing LinkedIn to identify passive talent.
• Strategic Thinking: Identify and address gaps in recruitment process and hiring matrix; continuously seeking ways to improve efficiency and effectiveness.
• Partner with other admin staff recruiter and report to Talent Acquisition Manager; not a field recruitment position.
• Manage an average requisition load of ~10-15 jobs.
• Participate in interview process: resume/application screening, Teams video interviews, hiring assessments (Workplace Behavior Analysis, Sourcing Skills, ATS Experience Review), and reference checks.

Talent Acquisition Specialist – Corporate Recruiter

Manager

• Supervise and lead a team of caregivers by training, developing and supporting them.
• Collaborate with Talent Acquisition to discuss client needs and market insights.
• Prepare and engage new caregivers prior to orientation and conduct weekly orientation sessions.
• Coordinate orientation requirements with Talent Acquisition and partner with Staffing on client and caregiver requirements.
• Facilitate client introductions and accompany caregivers on their initial shift.
• Deliver ongoing training including individualized sessions, skills labs, and soft skills development.
• Ensure compliance with regulations and address caregiver needs in coordination with Compliance.
• Serve as contact point for caregiver inquiries and concerns.
• Conduct performance evaluations and provide regular feedback.
• Assist HR with progressive discipline as necessary.
• Maintain accurate logs of caregiver communications and requests.
• Participate in company meetings and training sessions and adhere to company and regulatory policies.
• Perform other duties as assigned.

Caregiver Manager

Learning and Development

• Advocate for Family Resource Home Care culture and align training with company mission and values
• Work with Director of Training and Development to provide training, mentoring, and coaching to caregiving staff
• Design, develop and deliver comprehensive statewide HCA training programs and materials
• Ensure training programs adhere to legal and regulatory requirements
• Create, organize, plan, and present various forms of training (live, conference calls, video recordings, written)
• Conduct in-person and virtual training sessions and tailor programs to different learning styles
• Provide mentoring to support successful completion of HCA course and role proficiency
• Assess training effectiveness via feedback, evaluations, and performance metrics and adjust programs
• Identify skill gaps and training opportunities and support skills lab, continuing education, and specialty training
• Maintain records of training activities, attendance, test results, and expenses
• Collaborate with other departments and meet regularly with supervisor to review program progress and analytics
• Support other projects and initiatives as directed; perform other duties as assigned
• Travel approximately 30% of the time; spend ~70% of time in office environment with on-site training time

HCA Training Specialist

Billing Specialist

• Receive and organize incoming payments, verifying their accuracy and credibility
• Prepare and post bills, invoices, and receipts promptly
• Monitor account status and balances, resolving any inconsistencies
• Verify the validity of debit accounts
• Maintain and update the accounts receivable database, adding new accounts or missed payments
• Communicate with customers regarding outstanding balances, deadlines, and support inquiries
• Prepare clear, detailed reports on billing activities for management review
• Handle both financial and non-financial tasks to keep billing processes running efficiently

• The Talent Acquisition Coordinator (TAC) plays a crucial role in the onboarding of caregivers for Family Resource Home Care. The TAC is responsible for efficiently onboarding a high volume of caregivers, typically ranging from 20 to 40 per week. This role is pivotal in ensuring that caregivers are well-prepared for their orientation and excited for their career with FRHC. We firmly believe that retention begins during the hiring process. The best-fit candidate will be an efficient learner who retains new information well and adapts quickly to constant changes in their workflow. The TAC position manages a multi-step process from accepted offer to post-orientation. Coordinate and execute the onboarding process for new caregivers, ensuring that welcome email, required documentation, background checks, and tasks are completed accurately and on time. Provide caregivers with all necessary information and materials to prepare them for their orientation Answer caregiver inquiries and provide support throughout the onboarding process Collaborate closely with recruiters to obtain all required information and documentation from the interviewing process Maintain clear and consistent communication with branches and recruiters to keep them informed about the status of caregiver onboarding Address any issues or challenges in the onboarding process promptly and effectively Provide day-of update to branch partners regarding caregiver onboarding status and those cleared to attend orientation Remain available to branch partners during day of orientation to answer questions about outstanding onboarding tasks and convert new hire to employee upon arrival to orientation Ensure that all caregivers' files are complete and in compliance with company policies and regulatory requirements Add applicable certifications, evaluation due dates, and licenses to caregiver profiles to ensure accurate compliance reporting Continuously identify opportunities to streamline and improve the caregiver onboarding process Suggest and implement enhancements to ensure a smooth and efficient experience for caregivers

Talent Acquisition Coordinator

• Supervise and develop branch administrative staff: train and support to ensure optimal performance
• Act as main point of contact for HQ communications, including billing and payroll audits
• Train branch staff on company policies and procedures to ensure compliance with state and federal regulations
• Conduct client intakes, assessments, care planning, and ongoing supervision as needed
• Assist staffing supervisors with scheduling caregivers with clients
• Perform periodic quality audits to ensure thorough documentation and follow-up
• Promote high satisfaction levels among clients and employees
• Address escalated client or caregiver concerns with office staff to resolve issues
• Align and ensure marketing strategies match branch capacity and goals
• Oversee operations that run 24/7, including occasional evenings and weekends
• Conduct occasional visits to client homes, partner facilities, conferences, and perform community marketing (requires driving)

Branch Manager

DevOps Engineer

• Design, develop, and support business solutions using Power Apps, Power Automate, and Power BI
• Build and support custom AI solutions, as well as deploy and enhance third-party AI tools
• Create and maintain custom connectors, APIs, and integrations across cloud systems (e.g., SharePoint, SQL Server, Azure, third-party platforms such as Paylocity, Dialpad, and AxisCare)
• Develop user-facing features and logic using Python, PHP, JavaScript, and related front-end frameworks
• Manage container solutions, such as Kubernetes and Docker
• Implement data transformation pipelines using Power Query, Azure Data Factory, or equivalent technologies
• Build secure, scalable RESTful web services to integrate and expose data from internal and external sources
• Participate in the full SDLC including requirements gathering, design, development, testing, deployment, and documentation
• Collaborate with business analysts, data engineers, and IT operations to align solutions with business goals and IT governance

DevOps Software Engineer

• Full Cycle Recruiting: Manage the hiring end-to-end process for operational & admin staff – Requisition intake meetings, job posting management, application processing, resume screening, sourcing, interviewing, coordinating hiring manager interviews, facilitating hiring assessments, making offers/sending offer letter.
• ATS Management: Manage applicant tracking system workflow and keep stages updated appropriately.
• Stakeholder Relationships: Build strong cross functional stakeholder relationships to learn the needs and nuances of each market and branch.
• Sourcing: Proactively source utilizing LinkedIn to identify passive talent.
• Strategic Thinking: Identify and address gaps in recruitment process and hiring matrix; continuously seeking ways to improve efficiency and effectiveness.
• Manage an average requisition load of 10-15 jobs and partner with other admin staff recruiter.
• Reports to Talent Acquisition Manager and participates in interview and assessment process.

Talent Acquisition Specialist

• Supervise and develop branch administrative staff; train and support to ensure optimal performance
• Act as main point of contact for HQ communications, including billing and payroll audits
• Train branch staff on company policies and procedures to ensure compliance with state and federal regulations
• Conduct client intakes, assessments, care planning, and ongoing supervision
• Assist staffing supervisors by scheduling caregivers with clients as needed
• Perform periodic quality audits to ensure thorough documentation and follow-up
• Address and resolve escalated client and caregiver concerns with office staff
• Align marketing strategies with branch capacity and goals and participate in community marketing
• Oversee branch operations that run 24/7, requiring occasional evenings and weekends
• Conduct occasional visits to client homes, partner facilities, and conferences

• Supervise and develop branch administrative staff; train and support for optimal performance
• Act as main point of contact for HQ communications, including billing and payroll audits
• Train branch staff on company policies and procedures to ensure compliance with state and federal regulations
• Conduct client intakes, assessments, care planning, and ongoing supervision as needed
• Assist staffing supervisors with scheduling caregivers with clients
• Perform periodic quality audits to ensure thorough documentation and follow-up
• Work with office staff to address escalated client or caregiver issues and promote satisfaction
• Align marketing strategies with branch capacity and goals and participate in community marketing efforts
• Oversee branch operations that run 24/7, requiring occasional evenings, weekends, and visits to client homes or partner facilities

Business Intelligence Developer

• Design, develop, and maintain Power BI dashboards and reports (including the ability to leverage programable queries such as DAX, M Query, SQL queries, Python)
• Work closely with stakeholders to gather report requirements and translate them into effective BI solutions.
• Ensure data accuracy and optimize performance of BI solutions.
• Assist in maintaining and expanding statistical financial data uploads
• Present data-driven insights and recommendations to leadership and business teams.

Business Intelligence Analyst

Bilingual

• Support clients in activities of daily living (household chores, cleaning, laundry, dishes)
• Cooking and/or serving meals
• Helping clients bathe, dress, and groom
• Providing companionship through daily activities and hobbies
• Driving clients (as needed) to the store or appointments
• Monitoring and reporting on their condition
• Attend orientation, onboarding, and training to begin working with clients

Bilingual Spanish-Speaking In-Home Caregiver

• Supervise and lead a team of caregivers by training, developing, and supporting them
• Collaborate with Talent Acquisition to discuss client needs and market insights
• Prepare new caregivers for their first day and conduct weekly orientation
• Coordinate orientation requirements with Talent Acquisition and partner with Staffing
• Accompany caregivers on their initial shift to facilitate client introductions
• Deliver ongoing training including individualized sessions, skills labs, and soft skills development
• Work with Compliance to ensure regulatory adherence and address caregiver needs
• Serve as primary contact to address caregiver inquiries and concerns
• Conduct performance evaluations and provide regular feedback
• Assist HR with progressive discipline when necessary
• Maintain accurate logs of caregiver communications and requests
• Participate in company meetings and training sessions
• Adhere to company and regulatory policies
• Perform other duties as assigned

We are a TA team of 30 looking for our next Talent Acquisition Specialist!
This TAS will be responsible for recruiting caregivers to join our organization.
High Volume Recruiting: Manage the recruiting process from job posting to accepted offer - managing an ATS pipeline, screening resumes, scheduling and conducting 6-10 phone interviews per day, gauging position and company fit and making verbal offers as determined, obtaining required signed documents/agreements prior to forwarding hire information to coordinator.
ATS Management: Manage applicant tracking system workflow and keep stages updated appropriately.
Stakeholder Relationships: Build strong cross functional stakeholder relationships to learn the needs and nuances of each market and branch.
Talent Acquisition Support: Partner with TA team to support high volume needs or PTO coverage as needed.
Strategic Thinking: Identify and address gaps in recruitment process and hiring matrix; continuously seeking ways to improve efficiency and effectiveness.
Other duties as assigned – this is not an exhaustive list.

Talent Acquisition Specialist – Caregiver Recruiter

Join Our Award-Winning Team at Family Resource Home Care
Are you passionate about improving lives and supporting frontline caregivers? As a Remote Staffing Coordinator , you will play a vital role in ensuring our clients receive the care they need while helping our caregivers achieve consistent schedules and income.
Option 1: Friday through Monday, 9:00 AM – 5:30 PM CST
This is more than just scheduling, it’s about making smart, compassionate decisions in real-time to support our teams and clients alike.
What You’ll Do
Review Caregiver Preferences: Use Point-of-Care software to view and assess preferred caregiver hours. Strategically Match Shifts: Identify client needs and open shifts, filling vacancies with the right caregiver based on preferences and client attributes. Optimize Scheduling: Analyze data to maximize coverage and ensure client satisfaction. Coordinate with Teams: Act as a liaison between caregivers, clients, and branch staff for a cohesive experience. Communicate in Real-Time: Promptly notify branch staff of any client complaints, concerns, or scheduling changes. Maintain Documentation: Ensure all interactions and updates are thoroughly recorded in the scheduling system. Provide Feedback: Relay performance, attendance, and client feedback to branch leadership. Support Inbound Calls: Assist customer service when needed to ensure high-quality support.
Additional Requirements
Quiet, distraction-free home workspace
Willingness to work rotating shifts, including evenings and weekends
Applicants must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona or Pennsylvania If you’re ready to help improve more lives while supporting an incredible care team- we want to hear from you. Apply today!