Customer Experience Specialist
U.S. Bank
Travel Support Representative
Destination Knot
full-time
Posted on:
Origin: • 🇺🇸 United States • California, New York
Visit company websiteSalary
💰 $45,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Assist clients with travel inquiries including destinations, accommodations, transportation, and activities
- Provide excellent customer service by responding to questions via phone, email, or online platforms
- Support the booking process by preparing quotes, researching itineraries, and confirming reservations
- Maintain accurate client records and documentation
- Stay current with travel industry updates, supplier promotions, and training opportunities
- Collaborate with team members to deliver exceptional service and seamless travel experiences
Requirements
- Prior experience in customer service, travel, or hospitality preferred
- Excellent verbal and written communication skills
- Ability to multitask and manage multiple client needs simultaneously
- Comfortable working in a fully remote setting with minimal supervision
- Strong problem-solving and follow-up skills
- Proficiency with email, online forms, and booking tools
- Must be 18+ with a reliable computer and internet connection
- Passion for travel and helping others plan meaningful experiences
