Customer Service Associate
MassMutual
Customer Experience Specialist
U.S. Bank
full-time
Posted on:
Location: Arizona, Kansas • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Junior
About the role
- Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
- Researches and resolves problems and errors which may include those related to fraud support and internet operations
- Obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
- Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues
Requirements
- High school diploma or equivalent
- Typically at least 18 months of customer service or related experience
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven time management skills and ability to multitask
- Experience interacting positively with unsatisfied customers
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
