Family Resource Home Care

Manager

• Supervise and develop branch administrative staff; train and support for optimal performance
• Act as main point of contact for HQ communications, including billing and payroll audits
• Train branch staff on company policies and procedures to ensure compliance with state and federal regulations
• Conduct client intakes, assessments, care planning, and ongoing supervision as needed
• Assist staffing supervisors with scheduling caregivers with clients
• Perform periodic quality audits to ensure thorough documentation and follow-up
• Work with office staff to address escalated client or caregiver issues and promote satisfaction
• Align marketing strategies with branch capacity and goals and participate in community marketing efforts
• Oversee branch operations that run 24/7, requiring occasional evenings, weekends, and visits to client homes or partner facilities

Branch Manager

• Supervise and develop branch administrative staff; train and support to ensure optimal performance
• Act as main point of contact for HQ communications, including billing and payroll audits
• Train branch staff on company policies and procedures to ensure compliance with state and federal regulations
• Conduct client intakes, assessments, care planning, and ongoing supervision
• Assist staffing supervisors by scheduling caregivers with clients as needed
• Perform periodic quality audits to ensure thorough documentation and follow-up
• Address and resolve escalated client and caregiver concerns with office staff
• Align marketing strategies with branch capacity and goals and participate in community marketing
• Oversee branch operations that run 24/7, requiring occasional evenings and weekends
• Conduct occasional visits to client homes, partner facilities, and conferences

Business Intelligence Developer

• Design, develop, and maintain Power BI dashboards and reports (including the ability to leverage programable queries such as DAX, M Query, SQL queries, Python)
• Work closely with stakeholders to gather report requirements and translate them into effective BI solutions.
• Ensure data accuracy and optimize performance of BI solutions.
• Assist in maintaining and expanding statistical financial data uploads
• Present data-driven insights and recommendations to leadership and business teams.

Business Intelligence Analyst

• Supervise and lead a team of caregivers by training, developing, and supporting them
• Collaborate with Talent Acquisition to discuss client needs and market insights
• Prepare new caregivers for their first day and conduct weekly orientation
• Coordinate orientation requirements with Talent Acquisition and partner with Staffing
• Accompany caregivers on their initial shift to facilitate client introductions
• Deliver ongoing training including individualized sessions, skills labs, and soft skills development
• Work with Compliance to ensure regulatory adherence and address caregiver needs
• Serve as primary contact to address caregiver inquiries and concerns
• Conduct performance evaluations and provide regular feedback
• Assist HR with progressive discipline when necessary
• Maintain accurate logs of caregiver communications and requests
• Participate in company meetings and training sessions
• Adhere to company and regulatory policies
• Perform other duties as assigned

Caregiver Manager

Bilingual

• Support clients in activities of daily living (household chores, cleaning, laundry, dishes)
• Cooking and/or serving meals
• Helping clients bathe, dress, and groom
• Providing companionship through daily activities and hobbies
• Driving clients (as needed) to the store or appointments
• Monitoring and reporting on their condition
• Attend orientation, onboarding, and training to begin working with clients

Bilingual Spanish-Speaking In-Home Caregiver

Recruitment

Join Our Award-Winning Team at Family Resource Home Care
Are you passionate about improving lives and supporting frontline caregivers? As a Remote Staffing Coordinator , you will play a vital role in ensuring our clients receive the care they need while helping our caregivers achieve consistent schedules and income.
Option 1: Friday through Monday, 9:00 AM – 5:30 PM CST
This is more than just scheduling, it’s about making smart, compassionate decisions in real-time to support our teams and clients alike.
What You’ll Do
Review Caregiver Preferences: Use Point-of-Care software to view and assess preferred caregiver hours. Strategically Match Shifts: Identify client needs and open shifts, filling vacancies with the right caregiver based on preferences and client attributes. Optimize Scheduling: Analyze data to maximize coverage and ensure client satisfaction. Coordinate with Teams: Act as a liaison between caregivers, clients, and branch staff for a cohesive experience. Communicate in Real-Time: Promptly notify branch staff of any client complaints, concerns, or scheduling changes. Maintain Documentation: Ensure all interactions and updates are thoroughly recorded in the scheduling system. Provide Feedback: Relay performance, attendance, and client feedback to branch leadership. Support Inbound Calls: Assist customer service when needed to ensure high-quality support.
Additional Requirements
Quiet, distraction-free home workspace
Willingness to work rotating shifts, including evenings and weekends
Applicants must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona or Pennsylvania If you’re ready to help improve more lives while supporting an incredible care team- we want to hear from you. Apply today!

Staffing Coordinator

We are a TA team of 30 looking for our next Talent Acquisition Specialist!
This TAS will be responsible for recruiting caregivers to join our organization.
High Volume Recruiting: Manage the recruiting process from job posting to accepted offer - managing an ATS pipeline, screening resumes, scheduling and conducting 6-10 phone interviews per day, gauging position and company fit and making verbal offers as determined, obtaining required signed documents/agreements prior to forwarding hire information to coordinator.
ATS Management: Manage applicant tracking system workflow and keep stages updated appropriately.
Stakeholder Relationships: Build strong cross functional stakeholder relationships to learn the needs and nuances of each market and branch.
Talent Acquisition Support: Partner with TA team to support high volume needs or PTO coverage as needed.
Strategic Thinking: Identify and address gaps in recruitment process and hiring matrix; continuously seeking ways to improve efficiency and effectiveness.
Other duties as assigned – this is not an exhaustive list.

Branch Manager

Branch Manager

Business Intelligence Analyst

Caregiver Manager

Bilingual Spanish-Speaking In-Home Caregiver

Staffing Coordinator

Talent Acquisition Specialist – Caregiver Recruiter