Risk

• Design and lifecycle management of a standard set of buying programs and licensing models, aligned with F5 strategy (H/ELA, EA, Term Subscription, PAYG, Perpetual, etc.)
• Collaborating with other leaders, establish a flexible commercial architecture to unify and simplify customers’ commercial experience across the F5 portfolio, including licensing / entitlements, fulfilment, metering/reporting, and asset management.
• Own accountability for the F5 price list, including oversight of the process for adding and removing SKUs from the price list.
• Operationalize and scale buying programs.
• Define the strategy and guardrails for offer monetization across the F5 portfolio.
• Establish and maintain governance processes to enforce monetization and commercial model architecture standards.
• Research and evaluate customer needs, competitive landscape, marketplace, products, technologies, and third-party solutions to understand and articulate our unique positioning and ensure F5 buying programs are differentiated.
• Represent F5’s buying programs to customers, industry opinion makers, strategic partners and key industry press and analysts.
• Support Sales leaders in constructing and closing large and complex deals, in alignment with the defined buying programs.
• Prepare and present quarterly business reports.
• Build and shape our current team to be a world-class Commercial Models and Pricing Governance organization, driving our talent strategy and processes.
• Management duties include include, but are not limited to, providing regular coaching and feedback, approving paid time-off (PTO), assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions.
• Create clarity and alignment around the F5 Commercial Models and Pricing Governance vision and strategy and how it supports the overall F5 corporate strategy.
• Communicate strategy and direction in a way that encourages others to follow.
• Identify and seize opportunities to accelerate needed change; act as a catalyst; consider change impact prior to implementation; initiate action; lead the effort; remove barriers.

VP of Commercial Models and Pricing Governance

Solutions Engineer

• Conduct detailed product presentations and demonstrations for both partner and end user clients, highlighting key features and benefits.
• Prepare technical proposals and configurations based on customer requirements and needs.
• Work closely with the sales team to understand customer needs and provide technical support during the sales process.
• Provide some basic troubleshooting assistance as needed to customers and escalate more complex issues to senior engineers.
• Stay updated on industry trends, competitor products, and new technologies to better support sales efforts.

Solutions Engineer II

Account Executive

• Primary point-of-contact for major account(s) regardless of account’s geographic location.
• Maintains contact with account at a high, executive level, focusing on the strategic nature of the relationship.
• Sells organization’s products/services and manages relationships with existing national named accounts.
• Identify and qualify long-term/short-term business opportunities and address competitive threats.
• Prepare proposals and presentations, present to all levels including executives, close sales in a professional manner.
• Responsible for significant key partner relationship management and development.
• Maintain up-to-date knowledge of industry trends, technical developments and government regulations.
• Develop account profiles to be reviewed by management quarterly.

Senior Account Executive

Manager

• Be accountable for operational results of F5, particularly Customer Satisfaction, renewal and additional sales success.
• Work in partnership with the customer to develop and drive customer service improvement plans.
• Review and report any service delivery failures or customer issues.
• Ensure high customer satisfaction on all support related interactions by managing the team to the processes and standards outlined in F5’s Quality Management System.
• Manage customer interaction by coordinating communication internally and externally with various F5 stakeholders.

Senior Service Delivery Manager

Compliance

• Support the company’s Cybersecurity program
• Assist with management and monitoring of security risks
• Develop and implement data governance procedures
• Partner with IT Engineering teams to develop policy and scanning rules
• Monitor internal compliance against information security governance frameworks
• Perform assessments of supporting third parties to evaluate security posture

Senior Cyber Governance, Risk, and Compliance Analyst, Data Governance

DevOps Engineer

• Lead design, development, and optimization of CI/CD pipelines using industry-leading tools
• Architect and implement robust Infrastructure as Code (IaC) for scalable, secure on-prem and cloud environments
• Drive automation of provisioning, deployment, testing, and monitoring leveraging scripting languages (Python, Bash)
• Develop and manage containerized applications and orchestrate workloads with Docker and Kubernetes
• Utilize cloud platforms (AWS, Azure) to optimize infrastructure performance, resilience, and cost
• Implement and support continuous monitoring, logging, and alerting utilizing tools such as Prometheus, Grafana, and OpenTelemetry (OTEL)
• Apply configuration management solutions (Ansible or other - Chef, Puppet, or SaltStack)
• Champion DevSecOps practices by integrating security into all automated pipelines and infrastructure
• Lead troubleshooting and resolution of complex deployment, infrastructure, and system issues
• Collaborate cross-functionally with software engineering, QA, product management, security, and IT operations throughout agile, cross-disciplinary teams
• Establish and maintain clear, comprehensive documentation including procedures, runbooks, technical solutions to support team knowledge and operational excellence
• Mentor, coach, and provide technical leadership to DevOps engineers and advocate for best practices across engineering teams
• Drive process improvements, evaluate emerging technologies, and contribute to strategic DevOps roadmaps.

Senior DevOps Engineer

Engineer

• Design, deploy, and maintain MDM solutions, with a primary focus on JAMF and Intune, to ensure optimal device management and security.
• Develop and implement client device architectures that align with organizational requirements and best practices.
• Create, optimize, and maintain advanced scripts to automate device management tasks and improve operational efficiency.
• Collaborate closely with cross-functional teams to deliver integrated solutions and resolve complex technical challenges.
• Provide guidance, coaching, and technical mentorship to engineering team members, fostering professional growth and knowledge sharing.
• Partner with leadership to shape team strategy, set priorities, and contribute to the continuous improvement of client engineering practices.
• Manage multiple projects and workloads effectively, ensuring timely delivery and high-quality outcomes.

Client Engineer I

Full-stack Engineer

• Build and operate end-to-end systems that power myF5, case management, knowledge, and agent tooling.
• Deliver scalable cloud services, modern web experiences, CI/CD/IaC, and data platforms that measurably improve self-service, deflection, MTTR and agent productivity.
• Help the organization adopt AI to multiply team impact.
• Architect and ship full-stack solutions (React/Next.js + TypeScript frontends; Node/Python/Go/Java backends) and production APIs.
• Design cloud architectures on public cloud: managed DBs, object storage, networking, IAM, and secure service-to-service patterns.
• Build data platforms: relational + NoSQL, caching, search, event streams, and object storage; enable vector/semantic stores for AI.
• Own CI/CD and IaC (Terraform / ARM / Bicep, GitHub Actions / Azure DevOps / Jenkins); containerize and run on Kubernetes (AKS/EKS).
• Instrument observability and SLAs (metrics, tracing, logging); ensure operational excellence and security/compliance.
• Integrate with enterprise platforms (Salesforce, Coveo/search, identity providers) and partner with Product, Support Ops, Security, and ML teams.
• Mentor engineers and introduce standards, templates, and automation to scale delivery.

Principal Software Engineer – Full Stack Cloud

Security Engineer

• Researching web frameworks and servers to identify and understand emerging threats
• Examining and replicating newly disclosed web application vulnerabilities
• Focusing on WAF (Web Application Firewall) evasion techniques to preemptively bypass defenses before hackers can
• Creating innovative proof of concept solutions for advanced threats and continuously refining attack signatures
• Gathering web security intelligence from blogs, forums, conferences, and academic papers
• Building tools and infrastructure for analyzing attacks
• Composing and distributing insights through blogs, reports, and presenting at security conventions
• Periodically performing security efficacy assessments on a variety of products to verify and improve their defense capabilities

Senior Security Researcher

Strategy

• Define the company’s long-term strategic direction
• Evaluate and analyze business opportunities
• Coordinate efforts across the entire company
• Drive multiple high priority projects

Senior Manager, Corporate Strategy

• Assume direct responsibility for the design, development, and sustainment of commercial management planes within NGINX product line
• Perform as a technical lead and collaborate with peers on assigned project teams
• Diagnose and resolve complex software challenges involving network, security, and web technologies
• Operate within cloud orchestration ecosystems like Kubernetes, AWS/Azure public clouds
• Provide thorough technical insight and be a subject matter expert

Principal Software Development Engineer

Administration

• Approve and Process employee expense reports to ensure compliance to the travel & expense policy.
• Directly collaborate with Concur system support personnel and Team Lead to maintain efficient system performance.
• Provide support for incoming and outgoing data integrations between the Concur system and multiple internal and external data sources (i.e., SAP/Concur), banking systems, travel systems, etc.).
• Provide customer support to system end-users and administrators; reconcile Concur related issues for end-users.

Expense Administrator

Customer Success Manager

• Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes.
• Guide customers through key milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments.
• Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability.
• Act as a trusted advisor, addressing improvement requests and resolving critical issues.
• Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals.
• Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics.
• Champion Customer Success by contributing to tools, systems, and best practices.

Customer Success Manager, Italian

Recruitment

• Manage full cycle recruiting including sourcing and screening
• manage high volume candidate interviews/events and offer management
• Plan and execute campus events such as career fairs, onsite interviews, and networking opportunities
• Adapt quickly to changing priorities and manage multiple campus recruiting cycles effectively
• Tell out F5 story and represent our Intern Program through compelling presentations to university audiences

University Recruiter – Contract

Technical Product Manager

• Advocate for XOps: Serve as the voice of XOps teams leveraging F5 Unified Console and AI Insights across their BIG-IP, NGINX, and XC environments.
• Drive Observability Innovation: Translate complex customer workflows into actionable product requirements.
• Shape Customer-Centric Solutions: Validate Unified Console interfaces, dashboards, telemetry workflows, and data models leveraging on-the-ground customer environments and feedback.
• Enable XOps Team Success: Produce demos and deliver training highlighting how Unified Console Observability and AI-enhanced insights empower teams.
• Highlight Competitive Advantages: Create thought leadership content showcasing F5's strengths in observability and proactive security.
• Influence Product Strategy: Collaborate across teams to guide strategy, focusing on telemetry ingestion and cross-functional data integration.
• Be a Technical XOps Subject-Matter Expert: Provide expertise on application telemetry and market trends in AI-ops observability.
• Analyze Competition: Evaluate competitor offerings in APM, NPM, SIEM, and AI-enhanced operations.