EZCORP

Human Resources

• Asegurar la alineación de los procesos y políticas de Recursos Humanos con los objetivos estratégicos de la organización, asesorando y supervisando la correcta toma de decisiones para gestionar el recurso humano promoviendo una cultura agradable para nuestros asociados.
• Manejo de los procesos de relaciones laborales: contratos de trabajo, registro de vacaciones, incapacidades, permisos, bonificaciones, beneficios bien documentados.
• Capacitar y asesorar al equipo de operaciones en los procesos de: compensación, planes de desarrollo, proceso de promoción interna, calibración de mapa de talento, evaluaciones de desempeño y certificaciones de puesto.
• Coordinar el proceso de reclutamiento, selección, contratación, inducción para lograr atraer y retener el mejor talento para la operación.
• Diagnosticar e identificar áreas de enfoques para mejorar la eficacia organizacional y la satisfacción de los asociados.
• Trabajar junto a posiciones gerenciales y miembros del equipo, para mejorar las relaciones laborales, desarrollar equipos, aumentar la productividad y la retención.
• Colaborar en reuniones periódicas con unidad de negocio asignadas.
• Analizar las tendencias y métricas de recursos humanos, para crear soluciones estratégicas.
• Mediar y resolver conflictos laborales, asegurando un ambiente de trabajo positivo y productivo
• Asesorar y orientar a las distintas áreas de negocio, sobre políticas de recursos humanos, leyes laborales y gestiones de cumplimiento, garantizando el cumplimiento de las regulaciones y mejores prácticas pertinentes.
• Actuar como agente de cambio, impulsar la cultura organizacional y gestionar eficazmente las iniciativas de cambio para optimizar la productividad y la aceptación de los colaboradores.
• Tomar la iniciativa en el despliegue de estrategias de recursos humanos a nivel interno y global.
• Gestionar el desarrollo de talento de los colaboradores, apoyar en la identificación de perfiles con alto potencial, impulsando su formación - desarrollo y promoción.

Coordinador de HR

Manager

• Alcanzar los objetivos de rentabilidad de su Tienda
• Garantizar los mejores niveles de desarrollo de los colaboradores que tiene a su cargo
• Garantizar una buena experiencia a nuestros clientes
• Cumplimiento de normativas y políticas
• Planificar, ejecutar y medir las actividades comerciales
• Generar promociones y actividades para mejorar los tiempos y márgenes de inventario para la venta
• Garantizar la correcta aplicación de NEHA en su tienda, verificando y autorizando contratos con más de 35% de incremento
• Velar por el cumplimiento de los procesos de seguridad en sus tiendas asignadas
• Planificar y velar por la ejecución de llamadas de recordatorio
• Ejecutar proceso de auditoría de todos los valores que tiene a su cargo
• Ejecutar todos los procesos administrativos y de seguridad de su tienda
• Gestionar de manera eficiente al personal a cargo para las diferentes áreas operativas
• Actualizar los tableros comerciales diariamente
• Mantener el orden y limpieza de su área asignada y la Tienda en general
• Llevar el control de los artículos que se encuentran en piso de venta
• Monitorear a la competencia y el mercado
• Cumplir con reuniones uno a uno
• Planificación de feriados y propuesta de vacaciones a su Gerente de Área
• Elaborar evaluaciones de desempeño y planes de acción
• Ejecutar de manera oportuna la matriz disciplinaria en los casos que amerite su aplicación
• Velar por el excelente servicio en ventanilla, telefónico y mensaje
• Garantizar el uso correcto de uniforme e imagen de su equipo
• Garantizar la buena imagen de la tienda

Gerente de Tienda

Architect

• Ensures stability, integrity, and efficient operation of the corporate cloud environment (Azure)
• Serves as subject matter expert in a complex array of full stack solutions
• Performs research, analysis, design, creation, and implementation of systems to meet current and future requirements
• Will be immersed in the elements of development, design, integration, operation, and support for platform services
• Works collaboratively with engineering, application and enterprise/solution architects, developers, and PMs to develop and implement secure, scalable, and cost-effective cloud solutions
• Brings operational efficiencies and cost reductions through cloud growth optimization
• Designs, deploys, and manages Azure Kubernetes Service (AKS) clusters to support containerized workloads and microservices architectures
• Develops and maintains Infrastructure as Code (IaC) using Terraform to enable consistent, repeatable, and version-controlled cloud deployments
• Evaluates and implements AI/ML services to enhance business capabilities and drive innovation
• Champions automation initiatives across the infrastructure lifecycle, reducing manual intervention and improving operational efficiency through scripting, orchestration, and self-healing systems

Azure Windows Architect

Financial Planning and Analysis

• Serve as a technical expert in design, development, and deployment of integrations
• Manage end-to-end technical lifecycle of integrations
• Collaborate with Finance, IT, and external vendors
• Ensure compliance with security protocols and audit requirements

Workday Financial Integration Specialist

Technical Product Manager

• Drive strategic product initiatives across EZCORP's technology ecosystem
• Serve as a senior technical advisor and mentor to business analysts across the organization
• Manage release trains that align to the product roadmap
• Provide mentorship, coaching, and technical guidance on requirements gathering
• Collaborate with business teams to translate market research into product strategy
• Collaborate with engineering teams to evaluate technical feasibility
• Develop and maintain standardized frameworks for business analysis
• Lead cross-functional product development initiatives from conception through launch
• Establish and monitor key performance indicators to measure product impact
• Engage with stakeholders to gather requirements and communicate product strategy
• Review and provide feedback on business analyst deliverables
• Manage vendor relationships and third-party integrations

Principal Technical Product Manager

• Manage and coordinate release trains, ensuring on-time delivery and quality standards for assigned products or features
• Contribute to product roadmap planning for assigned technology domains, providing recommendations based on customer needs and technical feasibility
• Collaborate with business analysts and stakeholders to gather requirements and translate them into detailed technical specifications, user stories, and acceptance criteria
• Partner with engineering and architecture teams to evaluate technical feasibility and define scalable solutions
• Work with business teams to incorporate market research, competitive analysis, and customer insights into product development
• Lead cross-functional product development initiatives from conception through launch within assigned release trains
• Establish and monitor key performance indicators (KPIs) and success metrics to measure product impact
• Prioritize features and enhancements based on business value, technical dependencies, and resource constraints
• Engage with stakeholders across the organization to gather requirements, manage expectations, and communicate product progress
• Partner with data teams to leverage analytics for data-driven product decisions
• Coordinate vendor relationships and third-party integrations for assigned products
• Conduct product demonstrations, training sessions, and support change management initiatives to drive adoption
• Maintain product documentation including feature specifications, release notes, and user guides
• Support business analysts by reviewing requirements and providing product context
• Stay current on emerging technologies, industry trends, and product management best practices
• Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives

Accounts Payable

• Gestionar las actividades relacionadas con las cuentas por pagar, asegurando que las facturas y pagos se procesen de manera eficiente y precisa
• Recepción y revisión de facturas
• Seguimiento de autorizaciones
• Realizar la programación de pagos
• Elaborar reportes semanales de pagos y gastos, aplicar procesos de seguimiento a conciliaciones bancarias y procesos de cierre de mes
• Alta de Proveedores
• Cuentas por pagar en Latinoamérica y generación de constancias de retención
• Constante comunicación con Proveedores y Usuarios Internos
• Conciliaciones

Accounts Payable Analyst

Analyst

• Collaborates with customers, peers, technical, and operations staff to ensure successful configuration, data conversion, deployment, and support of Workday HCM
• Responsible for the support, maintenance and configuration of all Workday HCM modules
• Support cross-functional teams in Prism Analytics
• Serve as a Workday Subject Matter Expert (SME)
• Partner with functional leads, the security team, and internal audit to manage Workday Security Groups
• Analyze the interdependencies between Workday Human Capital Management and Workday Payroll
• Design and configure Workday Business Processes (BPs)
• Configure benefit plans, eligibility rules, and compensation grades
• Maintain leave of absence plans and time entry templates
• Optimize the candidate experience through business process configuration

Senior Workday HCM Analyst

QA Engineer

• Participate in requirements reviews with the Business Analyst and QA Team to understand the scope of testing and application functionality.
• Develop and execute automated test cases to identify software defects, inconsistencies, and areas of improvement.
• Collaborate with the QA team to document and refine manual testing processes and guides, as well as document automation code and automated processes and guides.
• Utilize advanced database skills to verify data integrity and accuracy during testing.
• Assist in the verification and validation of business processes within the software.
• Employ both Black Box testing techniques and automation strategies to evaluate the software’s functionality and user experience.
• Contribute to the creation of test reports and documentation of defects found during testing.
• Support the team in ensuring compliance with established QA standards and procedures.
• Not only to develop test cases for APIs and test them manually, but to have a proficiency in automating a complete flow of several API calls, at a script level.
• Test planning design, participate in defining test cases, executing test plans, and reviewing requirements.
• Perform code reviews of more junior QA Engineers.
• Lead specific projects within the QA team, overseeing and guiding one or more team members.
• Provide guidance and training to junior team members in manual testing practices.
• Keep up to date with the latest software development trends in the market