EZCORP

Customer Support

• Responsable de asesorar al cliente desde ventanilla
• Manejo de efectivo
• Ventas directas con clientes
• Cumplir con objetivos comerciales en tienda
• Realiza actividades de campo para atraer a clientes

Servicio al Cliente

Compliance

• Ensure that EZCORP’s operations and procedures meet government and industry compliance standards
• Monitor controls for internal compliance with regulations and company policies
• Communicate requirements to stakeholders and compliance leadership
• Perform various duties such as data management, issue resolution, and documentation audits
• Drive awareness of all internal compliance-related company policies and procedures
• Perform regular evaluations of internal controls to identify gaps
• Conduct control testing and monitoring as assigned
• Review and assess compliance-related data to produce actionable reports
• Provide day-to-day support to management to ensure compliance
• Maintain awareness and understanding of relevant federal and state laws and regulations
• Oversee the intake of regulatory bulletins and reviews for compliance
• Prepare reports and manage any required communication

Compliance Analyst

IT Support

• Lead the team's efforts in changing the pawn industry
• Provide access to short-term cash for customers

Director, IT Engineering

Director

• Oversee IT Runaway teams and initiatives to ensure effective technology engagement and execution
• Drive product roadmap definition and prioritization in line with financial targets and strategic goals
• Maintain a unified view of IT’s portfolio of programs, projects, and strategic initiatives
• Define, document, and validate functional and technical requirements in collaboration with stakeholders
• Partner with delivery teams to shape solution designs and ensure alignment with business outcomes
• Ensure compliance with enterprise architecture, cybersecurity, and regulatory frameworks
• Facilitate regular program updates, tracking progress, risks, and mitigation strategies
• Support governance forums including steering committees, QBRs, and executive/board-level reporting
• Lead IT budgeting, forecasting, and financial reporting processes to ensure fiscal discipline and strategic alignment
• Monitor IT expenditures against budget, proactively identifying variances and underlying cost drivers
• Deliver clear, actionable insights through dashboards and reports that highlight financial health and investment performance
• Collaborate with IT leadership to optimize vendor contracts, resource allocation, and cost efficiency
• Manage CTO-level communications, including leadership updates, board materials, and cross-functional presentations
• Partner with IT leaders to monitor strategic priorities, drive accountability, and ensure timely execution
• Identify and implement process improvements and best practices across IT business operations
• Serve as a strategic advisor to the CTO, providing guidance on organizational design, resource planning, and high-impact initiatives

Director, IT Business – Product Strategy

Data Engineer

• Shape the enterprise data strategy, architecture, and governance across the organization
• Ensure that data is structured, secure, and optimized for reporting, analytics, and decision-making
• Architect and optimize data warehouses, lakes, and pipelines to support reporting, analytics, and BI tools
• Establish and enforce data standards, quality metrics, and master data management practices
• Evaluate emerging data technologies including cloud-native services, AI/ML platforms, and automation tools
• Partner with business leaders, finance, HR, and operations to translate requirements into scalable data solutions
• Create technical documentation including data dictionaries, models, and architectural diagrams

Servicio al Cliente

Compliance Analyst

Director, IT Engineering

Director, IT Business – Product Strategy

Principal Data Architect