Product Owner – Retail & Customer Loyalty

EZCORP

Product Owner improving customer engagement and loyalty participation across EZCORP’s digital platforms. Managing product backlog and collaborating with marketing, analytics, and operations teams in a retail setting.

Posted 7/9/2026full-timeRemote • 🇬🇹 GuatemalaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing product backlogs, writing user stories, and defining acceptance criteria within Agile environments. Proficient in supporting loyalty programs, CRM platforms, and omnichannel digital products to enhance customer engagement and retention.

Highest-signal resume keywords

Product Backlog ManagementUser Story DevelopmentAgile Product DevelopmentLoyalty Program SupportCustomer Engagement Strategies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

User Story WritingAcceptance Criteria DefinitionProduct Performance MonitoringUAT SupportDefect Triage

Soft Skills

CollaborationCommunicationStakeholder Engagement

Tools & Technologies

CRM PlatformsMarketing TechnologyAI-Enabled ToolsDigital Engagement Tools

Industry Keywords

Loyalty ProgramsOmnichannel RetailCustomer RetentionAgile MethodologiesRetail Technology

About the role

Key responsibilities & impact

Support delivery of loyalty, rewards, promotions, customer engagement, and retention capabilities across digital and store channels.
Translate loyalty program requirements into detailed user stories, acceptance criteria, business rules, and customer workflows.
Partner with marketing, analytics, and operations teams to support rewards enrollment, points earning and redemption, promotional campaigns, targeted offers, and customer lifecycle engagement.
Help improve loyalty participation, repeat visits, customer retention, and known-customer transaction visibility.
Define omnichannel retail journeys that connect store operations, customer identity, inventory visibility, payments, layaway, extensions, and digital engagement tools.
Collaborate with store operations teams to ensure product features are practical, usable, and aligned with real store workflows.
Own and manage the product backlog for assigned retail experience, loyalty, CRM, and customer engagement initiatives.
Monitor product performance using customer engagement, loyalty participation, repeat transaction, retention, campaign performance, and store adoption metrics.

Requirements

What you’ll need

5+ years of experience as a Product Owner, Business Analyst, Product Analyst, or Digital Product professional.
Experience supporting loyalty programs, CRM platforms, retail technology, customer engagement products, marketing technology, or omnichannel digital products.
Strong experience working in Agile product development environments using Scrum or Kanban.
Proven ability to manage product backlogs, write user stories, define acceptance criteria, and support sprint delivery.
Experience supporting UAT, release validation, defect triage, and production readiness.
Ability to work closely with engineering, QA, UX/UI, analytics, marketing, operations, and business stakeholders.
Practical fluency with AI-enabled tools and AI-assisted workflows for documentation, research, analysis, and product delivery.

Benefits

Comp & perks

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.