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Product Owner – Retail & Customer Loyalty
EZCORPProduct Owner focused on enhancing customer loyalty and retail experience for EZCORP. Collaborating with cross-functional teams to drive digital product improvements across pawn store network.
About the role
Key responsibilities & impact- Support delivery of loyalty, rewards, promotions, customer engagement, and retention capabilities across digital and store channels.
- Translate loyalty program requirements into detailed user stories, acceptance criteria, business rules, and customer workflows.
- Partner with marketing, analytics, and operations teams to support rewards enrollment, points earning and redemption, promotional campaigns, targeted offers, and customer lifecycle engagement.
- Help improve loyalty participation, repeat visits, customer retention, and known-customer transaction visibility.
- Support digital products that improve the customer experience across EZCORP’s pawn store network, including web, mobile, in-store, and associate-assisted workflows.
- Define omnichannel retail journeys that connect store operations, customer identity, inventory visibility, payments, layaway, extensions, and digital engagement tools.
- Collaborate with store operations teams to ensure product features are practical, usable, and aligned with real store workflows.
- Own and manage the product backlog for assigned retail experience, loyalty, CRM, and customer engagement initiatives.
- Convert strategy, stakeholder inputs, business needs, and customer feedback into clear, prioritized, and sprint-ready backlog items.
- Write detailed user stories, acceptance criteria, functional requirements, workflows, and edge-case scenarios for engineering and QA teams.
- Monitor product performance using customer engagement, loyalty participation, repeat transaction, retention, campaign performance, and store adoption metrics.
- Use analytics, customer feedback, store feedback, and operational data to identify backlog improvements and product optimization opportunities.
- Support user acceptance testing by defining test scenarios, validating delivered functionality, and confirming alignment with acceptance criteria.
Requirements
What you’ll need- 5+ years of experience as a Product Owner, Business Analyst, Product Analyst, or Digital Product professional.
- Experience supporting loyalty programs, CRM platforms, retail technology, customer engagement products, marketing technology, or omnichannel digital products.
- Strong experience working in Agile product development environments using Scrum or Kanban.
- Proven ability to manage product backlogs, write user stories, define acceptance criteria, and support sprint delivery.
- Experience supporting UAT, release validation, defect triage, and production readiness.
- Ability to work closely with engineering, QA, UX/UI, analytics, marketing, operations, and business stakeholders.
- Practical fluency with AI-enabled tools and AI-assisted workflows for documentation, research, analysis, and product delivery.
Benefits
Comp & perks- Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
User Acceptance TestingAcceptance Criteria DefinitionFunctional Requirements WritingData AnalysisProduct Optimization
Soft Skills
CollaborationStakeholder ManagementCommunication