Sales

• Cultivating the company’s presence in the market.
• Growing business development opportunities with new clients with whom the company has not had previous significant contact.
• Closing deals with ACV > $2M and TCV > $10M selling BPO services to the CFO suite of large corporations.
• New Logo hunting and managing the sales cycle from deal origination to closure and successful handover to the Account Manager.
• Working closely with Industry Business Unit leads to target account strategies, logos, and delivery of new logos.
• Building a predictable pipeline of new business to generate repeatable and profitable revenues.

New Business Sales Lead

Client Services Representative

• Handle client, inspector, and manager inquiries via phone and email, logging all details in the EXL Survey database.
• Act as the first point of contact for clients, providing updates, estimated completion dates, and next steps.
• Forward and track revision requests, ensuring timely completion and communication back to clients.
• Communicate effectively with internal teams to ensure everyone has the latest project information.
• Monitor phone calls and emails, responding promptly and professionally.
• Perform other related duties as assigned.

Loss Control Client Services Specialist

SDET

• Design and develop automation scripts using java and selenium
• Identify and document software bugs.
• Perform regression testing.
• Review technical documents and provide feedback.
• Implement and maintain test frameworks.
• Troubleshoot automation framework related issues.
• Maintain test documentation.
• Collaborate with development teams.

Test Automation Engineer

Data Scientist

• Manage overall team performance
• Develop AI solution based on deep learning/ Neural network/ NLP/ computer vision to extract the content from the documents/video/ images
• Use Large Language Models (LLMs) – Both commercial and free to solve problems
• Prepare custom neural network architecture and train deep learning networks
• Integrate AI solutions with real-time applications and deploy them both on on-premise and cloud (AWS, Azure)
• Perform code integration and code review both on performance and stress testing

Assistant Manager – Data Science, Gen AI Engineer

Vice President

• Build and maintain strong relationships with key Life Sciences clients.
• Act as the primary contact for strategic discussions, understanding client needs and identifying opportunities for value creation through consultative engagement.
• Lead development of tailored technical proposals in collaboration with cross-functional teams.
• Design innovative solutions in areas like data modernization and digital transformation, ensuring proposals are practical, competitive, and aligned with best practices.
• Monitor account performance and drive growth through upsell and cross-sell opportunities.
• Achieve revenue targets by expanding service offerings and leveraging emerging technologies such as AI, cloud, and data platforms.
• Coordinate across advisory, technology, and operations teams to ensure seamless delivery.
• Promote collaboration, resolve interdependencies, and foster knowledge sharing for efficiency and innovation.
• Stay current on industry trends, regulatory changes, and competitive dynamics.
• Contribute to thought leadership through client presentations, webinars, and whitepapers.
• Mentor and guide junior team members, fostering a high-performance culture and building capabilities in client management and solution design.

AVP Data Management Lead – Life Sciences

Business Analyst

• Planning and designing business processes
• Assist in formulating recommendations to improve and support business activities
• Work on system designs and business architecture
• Collaborate with development and system SMEs
• Support Development and Quality Assurance efforts as needed
• Lead the development of new client interfaces while simultaneously assisting with maintenance of existing interfaces
• Documenting business requirements and specifications
• Ensure that all details around product development are captured in documents and stored in a structured format
• Identify improvement opportunities in the product for improved customer experience

Business Analyst – IC

• Lead client engagements, manage end-to-end sales cycles, and deliver operational excellence.
• Drive business development by leading client discussions, crafting proposals, and closing contracts.
• Collaborate with clients to understand their challenges and design data-driven, scalable, and cost-effective solutions.
• Ensure measurable business outcomes and foster long-term client value.
• Manage and mentor a high-performing team and oversee the delivery of client projects with a commitment to quality and innovation.

SAVP – Asset Management, Digital Transformation

Account Manager

• Responsible for supporting the sales, delivery and account management process for accounts
• Focuses on building foundational relationships and identifying initial opportunities for account expansion within the company's diverse digital, data, and AI solutions
• Requires a solid understanding of the company’s product line and its basic applications, as well as the client’s objectives and challenges
• Manages routine account tasks, including regular communication and follow-ups, to ensure client satisfaction and retention
• Establish and maintain relationships with assigned clients, addressing their day-to-day needs and resolving issues as they arise
• Assist with the execution of account plans, including managing schedules, coordinating with internal teams and ensuring timely delivery of services or products
• Track and report on account activity, including status updates, performance metrics, and client feedback
• Identify opportunities for upselling and cross selling additional services or products within the scope of the account

Assistant Vice President, Insurance Account Management

Artificial Intelligence

• Support EXL’s Analytics or Data Management team in executing end-to-end data lifecycle activities including data acquisition, profiling, cleansing, transformation, and governance.
• Assist in maintaining and improving data quality frameworks, metadata repositories, and data lineage documentation across client and internal systems.
• Collaborate with data engineers and business analysts to design efficient data pipelines and ensure consistent data standards across platforms.
• Participate in project discussions to understand business requirements and translate them into actionable data management tasks and process improvements.

Intern, Analytics & AI – Data Management

• Lead, Manage and support Healthcare WFM teams across geographies
• Support a rapidly growing organization with 6000+ staff spread across multiple clients
• Own staffing & service level delivery while driving revenue and margin performance
• Partner closely with leaders in Operations and Enabling functions on projects & initiatives
• Perform periodic reviews within the WFM team and with internal & external stakeholders
• Drive improvements, automation and analytics across our processes
• Improve/implement dashboards & reports that inform and enable decision-making
• Lead from the front, communicate clearly, timely and accurately at all levels of the organization
• Demonstrate tactical leadership in our day to day business with a strong bias for execution
• Participate in client visits and support pricing & solutioning processes

Project Manager

• Develop comprehensive project plans for life and annuity projects, including scope, timelines, resources, and budgets.
• Define project objectives and deliverables.
• Manage cross-functional team members and subject matter experts, including definition of objectives, oversight of execution and evaluation of performance.
• Serve as the primary point of contact for stakeholders, providing regular updates on project status.
• Ensure all projects adhere to industry regulations, standards, and company policies.
• Identify and mitigate risks specific to life and annuity projects.
• Monitor and manage project budgets, ensuring cost-effectiveness and alignment with financial goals.
• Maintain detailed project documentation, including plans, reports, and change requests.
• Lead and motivate project teams, fostering a collaborative work environment.
• Address and resolve project-related issues in a timely manner.

Senior Project Manager – Contract Role

• Oversee a group of accounts and deliver excellent customer service
• Help drive business growth by supporting sales efforts with both current and potential clients

Backend Engineer

• Design and implement complex technical solutions
• Define technical strategies and standards
• Optimize system performance
• Ensure alignment with business goals
• Provide technical leadership.

Technical Architect

Data Engineer

• Design scalable data solutions and build robust pipelines.
• Integrate machine learning models into data workflows.
• Collaborate with cross-functional teams to optimize data processes and workflows.
• Lead technical discussions on data engineering best practices and frameworks.

Lead Data Engineer

Insurance

• Conduct virtual and onsite inspections of high value homes and small businesses for personal and commercial lines insurance companies to analyze replacement cost value and to assess risk.
• Demonstrate a high degree of professionalism and expertise to all stakeholders in the survey process (Agents, Policyholders, Business Assistants, etc.).
• Complete the requisite number of surveys each month to achieve personal revenue production goals, and complete other special projects as assigned by their manager.
• Conduct property surveys on high value homes, documenting the construction materials, workmanship and special features of the structure.
• Generate an estimate replacement cost based on industry calculators, EXL resources and your personal findings at the home.
• Conduct underwriting surveys and loss control assessments on commercial businesses.