Software Engineer

• This role involves working independently on coding tasks, debugging, and collaborating with other team members to ensure the delivery of high-quality software solutions.
• Software Development: Write clean, efficient, and maintainable code for various applications.
• Debugging: Identify and fix bugs in existing software.
• Code Reviews: Participate in code reviews to ensure code quality and adherence to standards.
• Collaboration: Work with other developers, designers, and product managers to understand requirements and deliver solutions.
• Testing: Develop and execute unit tests to ensure software functionality and reliability.
• Documentation: Create and maintain documentation for code and software features.
• Continuous Improvement: Stay updated with the latest technologies and best practices to continuously improve software development processes.

Developer

Manager

• Monitor and manage **P1/P2 incidents** in a 16x7 operational setup
• Act as **incident commander**, driving bridge calls and coordinating across teams
• Ensure **clear, assertive communication** during incidents
• Perform **root cause analysis** and contribute to Post-Incident Reviews (PIR)
• Drive improvements in **Mean Time to Mitigate (MTTM)**
• Maintain structured **handoffs between regions (EMEA & APAC)**
• Collaborate with stakeholders and ensure accountability in resolution

Lead Assistant Manager

• Manage operational delivery and stakeholder relationships for assigned clients.
• Provide specialized consulting advice based on engagement requirements and support executive-level decision-making.
• Lead and mentor a **team of SRE engineers (Level 7 ICs)**
• Own **end-to-end incident management operations** across regions
• Establish and drive **incident response processes and governance**
• Ensure effective **16x7 delivery model across geographies**
• Act as escalation point for **critical incidents and stakeholder communication**
• Drive continuous improvements in **MTTM and operational efficiency**
• Lead **process enhancements, SOP creation, and knowledge transfer planning**

• Lead and mentor a **team of SRE engineers (Level 7 ICs)**
• Own **end-to-end incident management operations** across regions
• Establish and drive **incident response processes and governance**
• Ensure effective **16x7 delivery model across geographies**
• Act as escalation point for **critical incidents and stakeholder communication**
• Drive continuous improvements in **MTTM and operational efficiency**
• Lead **process enhancements, SOP creation, and knowledge transfer planning**

Senior Manager

QA Engineer

• Conduct functional, regression, integration, and system testing for GenAI and VoiceAI-based applications.
• Perform IVR testing, including call flows, speech recognition, prompts, routing, and fallback handling.
• Validate telephony-related components, including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows.
• Ensure AI guardrails (content moderation, safety filters, hallucination checks) are thoroughly tested and validated.
• Test conversational flows, voice prompts, LLM responses, ASR (Automatic Speech Recognition), and TTS (Text-to-Speech) output quality.
• Develop and maintain test strategy, test plans, test cases, and automation frameworks.
• Work closely with product owners, architects, and engineering teams to review requirements and define acceptance criteria.
• Ensure adherence to QA best practices and contribute to continuous improvement of processes.
• Leverage automation tools for IVR and telephony testing (e.g., BlueJay, Cyara, Empirix, custom automation).
• Write and execute automation scripts.
• Analyze logs from AI services, telephony servers, call routers, and backend systems.
• Document defects, track them to closure, and communicate quality risks proactively.
• Provide clear test reports, dashboards, and quality metrics to stakeholders.

Senior QA Engineer – GenAI, VoiceAI, Telephony, IVR testing

Consultant

• Gather and document business requirements
• Translate requirements into BRDs/FRDs and user stories
• Engage stakeholders across business and technology
• Support credit risk strategy and policy implementation
• Perform process mapping and identify improvements
• Participate in Agile ceremonies and UAT support
• Maintain documentation and requirement traceability
• Conduct data analysis using Excel/SQL

Senior Consultant – BA, PM

• Support the different testing platform such as Graphical User Interface, Browser
• Understanding the risk policy requirements and test the programs/codes the have been created to implement the strategy
• Create and optimize the test script to ensure risk policy is thoroughly tested before it goes to production and document end to end testing support
• The individual is expected to execute a sound testing methodology and support proficiency in defect management, work on post implementation validation, adapt to the emerging testing procedures
• The individual would have to adhere to fast moving implementation schedule for multiple releases across the year

Consultant I – QA – Banking

• Understand and review the business requirements.
• Interact with Requirements, Coding, Policy and Testing team to ensure execution of projects.
• Coding new rules, functions, rule flows, decision tables
• Unit testing of rules
• Assist in UAT testing
• Ability to develop and perform analysis that addresses concerns and issues in a clear and concise manner.
• Excellent ability to develop partnerships across multiple business and functional areas.
• Strong written and oral communication skills.
• Manage, monitor, and ensure successful completion of all phases of multiple projects, through effective challenge, expedient problem resolution, and controlled change management.
• Team lead experience

Senior Consultant – Fico Blaze Coding

SDET

• Develop, enhance, and maintain Selenium-based automation scripts using Java.
• Participate in test planning, test design, and defect management.
• Analyze automation test results, report issues, and track them to closure.
• Collaborate with developers, product owners, and QA team members to ensure high-quality releases.
• Implement and maintain automation frameworks - Integrate automation scripts with CI/CD pipelines (Jenkins, GitHub Actions, etc.).
• Identify test scenarios suitable for automation and ensure maximum automation coverage.
• Ensure adherence to QA standards, best practices, and process documentation.

Test Automation Engineer – IC

Project Manager

• Lead Digital Transformation Strategy: Develop and execute digital transformation roadmaps tailored for the F&A vertical/Assigned client/Portfolio, aligning with business objectives and client needs.
• Drive Automation & Innovation: Champion automation initiatives leveraging RPA (Robotic Process Automation), AI/ML, Analytics, and other emerging technologies to optimize F&A processes.
• Stakeholder Management: Collaborate with clients, internal teams, and Developers to define requirements, ensure alignment, and manage expectations throughout the project lifecycle.
• PMO- Project Delivery & Governance: Oversee end-to-end delivery of digital transformation projects ensuring quality, timelines, and budget adherence.
• Change Management: Drive change management efforts to ensure smooth adoption of new technologies and processes by client teams.
• Performance Metrics & Reporting: Define KPIs, monitor performance, and provide insights to stakeholders for continuous improvement.

Assistant Vice President – Project Manager, Black Belt

Analyst

• Assist in developing applications using **Generative AI models (GPT, LLaMA, etc.)**
• Work on **prompt engineering, fine-tuning, and model optimization**
• Build and test **chatbots, AI assistants, and content generation solutions**
• Collaborate with data scientists and engineers to design AI workflows
• Perform **data preprocessing, annotation, and model evaluation**
• Stay updated with latest GenAI tools like **LangChain, Hugging Face, OpenAI APIs**
• Document code, models, and experiment results

Artificial Intelligence

• Provide leadership to managers and drive strategic initiatives within the organization.
• Set departmental goals, manage budgets, lead cross-functional teams, and ensure compliance with policies.

Gen AI Delivery Lead

Procurement

• Partner with client Procurement, AP, Finance, and Legal to validate contract-to-PO and invoice compliance versus pricing, rebates/discounts, and SLA terms.
• Identify value leakage and overbilling patterns (rate/UOM errors, missed discounts, unauthorized changes, non-compliant billing, missed SLA credits).
• Mentor Managers and Analysts and build playbooks for compliance, recovery, and governance.
• Validate system-identified exceptions; recommend escalation paths and recovery actions.
• Quantify opportunities, track recoveries to closure, document root causes and corrective actions, monitor and report leakage trends.
• Translate contract structures, pricing, and SLAs into clear, testable business rules; communicate findings to executive stakeholders.
• Align findings with governance, controls, and documentation standards in partnership with Finance and Legal.
• Help with the continuous improvement of EXL product.

Procurement Specialist, Post Payment Vendor Audit & Recoveries

Recruitment

• Understand hiring needs; create/update job descriptions.
• Source candidates via job portals, LinkedIn, referrals, and networks.
• Screen resumes, conduct HR interviews, coordinate technical rounds.
• Manage interview scheduling and feedback.
• Handle offer negotiation, release offers, and complete pre‑onboarding checks.
• Ensure smooth onboarding and candidate experience.
• Maintain ATS data and provide recruitment reports.

Senior Executive, Recruitment

• End to end US payroll processing (Bi-weekly)
• Handle Garnishments/tax levies
• Handle social security, Medicare, federal, state, FUTA/SUTA taxes
• Deferral, Loans, Taxes, PAF, Manual Time Sheets, Termination / Pay adjustment sheet
• Payroll Wires
• Employee Database
• Prepare custom reporting
• Knowledge of payroll journal entries
• Review on all payroll activities
• Handle daily, weekly, monthly and adhoc calls with the client
• Initiate process improvements
• Update process documentations and process maps on a regular basis