Administrative Assistant

• Strong knowledge of collection strategy
• Clear idea of various collection buckets and past due follow-up
• Portfolio management
• Reconciliation on policy level with respect to the open/close items on a policy
• Coordinate with under writing department and Onshore for various queries
• Good written & verbal communication skills
• Must be good with excel
• Having experience of Genius application will be an added advantage

Lead Assistant Manager – Operations – Back Office – Voice

Executive

• Responsible to review the US Healthcare Claims

Full-stack Engineer

• Leverage Conversational Agents and Generators to deliver dynamic, personalized user experiences.
• Develop and maintain Task and Routine Playbooks for scalable, goal-oriented dialog flows.
• Ensure consistency and reusability across workflows for repeatable business outcomes.
• Configure and manage Datastores to enable adaptive, session-aware interactions.
• Integrate with REST APIs, databases, and third-party services to enrich bot capabilities.
• Conduct manual testing and flow optimization to ensure high accuracy in intent detection and seamless backend integration.
• Design and execute test cases to validate conversational flows and backend connectivity.

Senior Cognitive Engineer

Financial Planning and Analysis

• Pigment Platform Implementation & Management
• Management Information System (MIS) & Reporting
• Data Validation & Governance
• Planning & Forecasting Support
• Stakeholder Management

FP&A Manager

• Financial Planning & Analysis Support
• MIS Reporting
• Pigment Platform (End User)
• Data Validation & Quality
• Business Support

Assistant Manager – FP&A

Bookkeeper

• Accurately apply daily cash receipts to customer accounts.
• Process and post payments received via checks, ACH, wire transfers, and credit cards.
• Reconcile payment discrepancies and apply adjustments as necessary.
• Perform regular reconciliation of accounts receivable subledgers to the general ledger.
• Investigate and resolve any variances identified during reconciliations.
• Communicate with customers regarding payment inquiries and discrepancies.
• Collaborate with the collections team to resolve overdue accounts.
• Maintain accurate and detailed records of all transactions.

Assistant Manager – Premium Accounting Services

• Monitor customer accounts to ensure payments are received within agreed terms
• Maintain accurate records of customer accounts, credit limits and collection activities
• Prepare regular reports on debtor balances, aging analysis and collection performance
• Chase overdue invoices via emails and calls and update reports in real time
• Liaise with all relevant departments to resolve disputes and discrepancies
• Escalate high-risk accounts to management and recommend appropriate action
• Prepare cash forecast files based on multiple factors
• Need to align with cash application team to ensure correct allocation of cash receipts
• Calls with Agency and Client to provide update on debtor report
• Meet defined SLAs for timeliness, accuracy and responsiveness

Senior Executive

• Perform outbound calls to insurance companies, healthcare providers, and TPAs to follow up on pending or denied claims.
• Handle accounts receivable (AR) activities in the **Provider Side Vertical** or **Payer Collections** process.
• Review and analyze outstanding claims, identify issues, and take appropriate action to ensure timely payment.
• Accurately document all call interactions and claim statuses in the system.
• Resolve claim rejections, denials, and payment discrepancies by coordinating with insurance representatives and internal teams.
• Maintain productivity and quality standards as per company and client requirements.
• Provide clear communication and updates on claim progress to management.
• Ensure compliance with HIPAA and organizational policies during all communications.
• Exhibit flexibility and a proactive approach in handling multiple tasks and priorities

Senior Executive – AR Specialty

Manager

• Should be able to manage and execute process and business level goals
• Ensure complete operations management including any escalation w.r.t. any operational issues
• Ensure timely and accurate delivery of processing of client requirements
• Interact with clients on a day-to-day basis
• Provide coaching and feedback to team members to improve their performance
• Brainstorm & identify transformation opportunities and coordinate for execution
• Manage fortnightly & monthly governance calls with stakeholders

Senior Manager

Cloud Engineer

• Architect scalable, reusable data science and machine learning pipelines leveraging cloud services such as AWS SageMaker, Textract, and Comprehend.
• Design multi-tenant systems with robust application deployment architectures and rate-limiting mechanisms to ensure high availability and performance.
• Translate custom client requirements into scalable technical architecture, conducting impact assessments and delivery planning.
• Lead development and deployment of complex data science and information extraction solutions in client cloud environments.
• Manage and optimize CI/CD pipelines for continuous delivery of data science applications.
• Own the tenant onboarding process and manage lifecycle operations for multi-tenant deployments.
• Oversee DevOps and MLOps teams to ensure reliable, consistent releases and maintenance of deployed products.
• Collaborate with internal and client DevOps teams to implement best practices and streamline application-specific DevOps workflows.
• Monitor and enhance system performance and operational stability through effective pipeline and infrastructure management.
• Drive collaboration between engineering, data science, delivery, and leadership teams to align technical solutions with business goals.
• Mentor and manage software engineers, DevOps, and MLOps personnel to foster a culture of continuous improvement.
• Represent the technical architecture team in leadership discussions, providing insights and recommendations for strategic decision-making.
• Act as a key technical advisor during client engagements, translating technical complexities into clear business value propositions.
• Support internal business initiatives, including technical demonstrations, competitions, and strategic presentations.
• Continuously gather feedback to iterate on solutions and drive product innovation.

Cloud Architect – Application Development

Project Manager

• Develop and lead a project planning process and tools to be used cross-functionally and within our teams from discovery and intake through execution.
• Collaborate with stakeholders to identify project requirements and ensure alignment with marketing objectives.
• Create and maintain project schedules, tracking progress and proactively addressing potential risks and issues.
• Coordinate cross-functional teams, facilitating effective communication and collaboration throughout the project lifecycle.
• Guide decision-making processes with business partners to achieve project objectives.
• Manage team capacity by understanding the current state of the project pipeline and making data-driven trade-offs.
• Drive process improvements and efficiency to achieve operational goals.
• Anticipate and advise on project risks and lead the development and implementation of mitigation strategies.
• Promote understanding across partners around project status, spend, priorities, and resource allocation.
• Collaborate with internal teams and external agencies to develop innovative marketing campaigns that engage fans, drive attendance, and enhance brand awareness.
• Oversee the execution of marketing campaigns, ensuring adherence to timelines, brand guidelines, and legal requirements.
• Monitor campaign performance and analyze key metrics to measure effectiveness and identify areas for improvement.
• Iterate and scale systems and projects to meet the Leagues global needs.

Project Manager – Marketing

Call Center Representative

• Assess current-state contact center capabilities, architecture, and operating model.
• Review and validate transformation plans, migration approaches, and implementation roadmaps.
• Define target-state architecture, transition strategies, and phased transformation plans.
• Identify opportunities to improve customer experience, operational efficiency, scalability, and business outcomes.
• Provide strategic recommendations to client leadership and key stakeholders.
• Design and oversee contact center architectures across telephony, IVR, routing, workforce optimization, analytics, and customer engagement channels.
• Guide migration from legacy/on-premise contact center platforms to modern CCaaS environments.
• Review solution designs and provide architectural governance across implementation phases.
• Establish architecture standards, best practices, and integration approaches.
• Define approaches for migration of historical and real-time contact center data.
• Assess reporting, analytics, compliance, and downstream system impacts.
• Identify opportunities to leverage AI-driven capabilities such as virtual assistants, intent detection, sentiment analysis, predictive routing, and agent assist solutions.
• Support development of data and analytics strategies that enable reporting continuity and business insights.
• Conduct stakeholder workshops, discovery sessions, and architecture reviews.
• Translate business objectives into scalable technology solutions.
• Collaborate effectively with business, operations, technology teams, vendors, and implementation partners.
• Present recommendations, roadmaps, and architecture options to senior leadership and executive stakeholders.

Contact Center Transformation Architect – CCaaS Strategy

Learning and Development

• Translates audit outcomes into effective learning experiences
• Supports the Outpatient Audit program by delivering and reinforcing training to improve coding accuracy and audit quality
• Leverages findings from random and targeted outpatient coding audits to identify learning gaps and deliver targeted training, refreshers, and performance support
• Partners closely with Quality Analysts, Auditors, and Subject Matter Experts to ensure training content reflects current outpatient coding requirements and audit expectations

Outpatient Training Manager

Auditor

• Review medical records to verify services were provided as billed for Hospital Bill Audit reviews.
• Identify overcharges, undercharges and unbundled items.
• Identify unbundled items on the itemized bill specific to payer Unbundling Guidelines and provide references and rationale to support review findings.
• Onsite Travel – Maintain timely communication with Audit Coordinator regarding scheduling, completion and submission of audits. Abide by the EXL Travel policy while making travel arrangements for onsite audits.
• Scheduling Audits: Manage inventory and schedule audits timely by contacting the provider to schedule date and time to perform audits.
• Report any problems in the audit process to Manager for resolution.
• Comply with HIPAA and other regulations regarding the confidentiality of patient information.
• Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures and programs.

EXL